Need Help Finding a New Internet or Mobile Plan?
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Need Help Finding for a New Internet or Mobile Plan?
Our experts are available to help you free of charge:
iPrimus offers simplicity in its products for residential customers. With its recent rebranding, iPrimus has stripped away everything to give customers simple plans to fit their needs. Should iPrimus be your next telecom provider? Find out more by reading below to discover your new broadband or mobile company with Selectra.
iPrimus is a wholly-owned subsidiary of Vocus Communications which also owns other big-name telecom brands such as Dodo & Flip telecom.
Thanks to its 25-year-long track record of connection to Australian homes, iPrimus was and still is one of the largest mobile providers in Australia.
iPrimus offers a range of services that you can customize and bundle to create the best plan for you.
iPrimus offers three simple monthly SIM-only mobile plans. In essence, with these SIM-only plans, you will be expected to provide your own phone as iPrimus does not sell phones.
If you choose to sign up for both iPrimus NBN and an iPrimus mobile plan, you can get a $5 discount off every mobile line on your account.
Here is a list of all iPrimus mobile plans:
| Plan Name | Data Allowance | Price | Detail |
|---|---|---|---|
| Small | 50GB | $40
Per Month |
|
| Medium | 90GB | $50
Per Month |
|
| Large | 120GB | $60
Per Month |
|
You should have great mobile coverage through iPrimus as iPrimus is a Mobile Virtual Network Operator (MVNO) that runs on the Optus Network. Therefore, iPrimus customers have the same coverage as Optus customers.
The majority of iPrimus coverage is focused in and around the major cities including Adelaide, Sydney, Melbourne, and past Brisbane, as well as coverage over Tasmania and in and around Perth. Their network in total reaches approximately 98.5% of the Australian population.
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iPrimus is available by phone, email, or online live chat for sales enquiries, technical support, or account & billing help. iPrimus business hours are 9am - 9pm weekdays, and 9am - 6pm Saturday and Sunday.
| iPrimus Contact Number support & customer service | iPrimus Email Address |
|---|---|
| 131 789 | [email protected] |
In addition to contacting iPrimus by phone or email, you can also manage your iPrimus account through the iPrimus app or online.
To sign in to both of these, all you need is your iPrimus login details that you set up when your account was opened.
If you haven’t set up an iPrimus login yet, you can choose the option “I don’t have my login info yet!” and you can get access to your account by entering your personal details.
You can do all of the following with your iPrimus Account
iPrimus is only available for residential use.
To sign up with iPrimus, visit iprimus.com.au or call their customer service number 13 17 89 and request a new plan.
A credit check and valid identification are required for all iPrimus plans, and as per the Australian government, all mobile phone plans require an identification check.
For this identification check you may need to provide:
Depending on this, you may need to provide extra documentation.
Once you have been approved for your iPrimus service, you should receive all the information needed for your iPrimus account which is available online, on Google Play, or through the App Store.
iPrimus offers three simple monthly SIM-only postpaid mobile plans with unlimited standard national calls and texts, unlimited international texts, and included international call minutes to select countries. Plans include data allowances of approximately 50GB, 70GB, and 100GB with 5G access on compatible devices.
iPrimus is a Mobile Virtual Network Operator (MVNO) running on the Optus 4G and 5G networks, providing coverage to approximately 98.5% of the Australian population, matching the same network access as Optus customers.
No, iPrimus mobile plans are SIM-only plans, so customers must provide their own handset.
Yes, customers who sign up for both iPrimus NBN and an iPrimus mobile plan can get a $5 discount off every mobile line on their account.
iPrimus plans include capped international call minutes to about 35 select countries such as New Zealand, Israel, Italy, South Korea, China, Vietnam, the USA, and the UK. Unlimited international texts are also included.
If you go over your data allowance, your internet speed will be slowed down to a reduced speed until your plan renews or you add a data pack. Data add-ons are available but tend to be more expensive compared to other providers.
You can manage your iPrimus account online or via the iPrimus app using your login details. This includes paying bills, setting up direct debit, checking data usage, and changing plans.
You can contact iPrimus customer service by phone at 131 789 during business hours (9am - 9pm weekdays, 9am - 6pm weekends), by email at [email protected], or through live chat on their website.
You can sign up by visiting iprimus.com.au or calling 13 17 89. A credit and identification check is required. Once approved, you receive login details to manage your account online or via the app.
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