iiNet is one of Australia’s more popular broadband providers, as they provide flexibility and customization to make sure customers get the services that fit their needs and lifestyle. First founded in a suburban garage in 1993, it now offers everything from NBN plans, to cable broadband and other NBN-alternatives, as well as SIM-only mobile phone plans. Discover more about iiNet and all of Australia's broadband and telecom providers, by reading more below.
iiNet Mobile Phone Plans
iiNet SIM-only mobile phone plans are available to Australians on the Vodafone mobile network. iiNet mobile phone plans have $0 delivery, and $0 SIM cards, so you just pay for your service, and come on a month-to-month no lock-in contract, so you can cancel your service at any time.
| 6GB of data | 14GB of data | 25GB of data | 30GB of data |
|---|---|---|---|
| $10 / month first 6 months $19.99 / month after Unlimited standard national talk & text | $12.50 / month first 6 months $24.99 / month after Unlimited standard national talk & text | $15 / month first 6 months $29.99 / month after Unlimited standard national talk & tex | $20 / month first 6 months $39.99 / month after Unlimited standard national talk & text 100 international minutes |
iiNet Contact & Support
iiNet has extensive customer support available to residential customers, available by both phone or email. Below you can find the residential iiNet contact number and email for each department, depending on the question or concern you might have.
| iiNet Sales M-F: 8am to11pm Sat & Sun: 8:30am to 8pm Public Holidays: 8:30am to 8pm | iiNet Tech Support 24/7 | iiNet Billing M-F: 9am to 9:30pm Sat & Sun: 9am to 6pm Public Holidays: 9am to 9:30pm |
|---|---|---|
| 131 917 [email protected] | 132 258 [email protected] | 132 258 [email protected] |
iiNet Toolbox Account Management
All iiNet customers also have access to iiNet Toolbox, their online account management service. With iiNet Toolbox, you can track and manage almost every part of your iiNet services. This includes:
- Tracking your mobile broadband usage, calls, and texts
- Change your plans
- Purchase additional data
- Pay a bill & manage your payment details
- Add additional services to your account
- Update personal and account information
If you’re an iiNet customer, you can sign into your iiNet Toolbox account with the username located on your invoice.
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iiNet Reviews
Reviews across the internet from iiNet customers are mixed, as all provider reviews are. iiNet has won a number of awards for their broadband and customer service.
Customers have mentioned occasional dropouts with their internet, but cite that calling iiNet customer service resulted in either a quick fix or at least customer service telling them of any work being done in the area that could result in a loss of service.
- Speedy Customer Service - iiNet has won a number of awards for their customer service, and reviews cite that any issues are resolved quickly
- Fast Internet - Customers say that the average speeds of their internet are quite fast and reliable
- Dropped Service - Occasional loss of internet which is often quickly resolved
- High Fine Print Fees - iiNet does have multiple start-up fees for their services that aren’t mentioned explicitly which can add up quickly
How to Cancel Your iiNet Service
To cancel a service with iiNet, you may call their sales team at 13 22 58. It should be noted that any service on a contract may require you to pay out any remaining outstanding payments. To close your iiNet account completely, dial 1300 796 178.
If you are absolutely unable to call for whatever reason you can also email [email protected] however this is not recommended unless you have no way to call iiNet.
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