OVO Energy Customer Reviews and Ratings in 2026
In 2026, OVO Energy has a rating of 4.2 out of 5 on Trustpilot. And it has a rating of 3.6 out of 5 on ProductReview. Reviews of OVO Energy by customers focused on their pricing, customer service and any issues or queries with billing or contracts. Along with our expert Selectra opinion, we have summarised their pros and cons to help you make the right choice when switching energy provider.
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What our energy expert has to say about OVO Energy
OVO’s innovative bill smoothing feature and reward of 3% interest on account credits help reduce bill shock, especially for those preferring consistent expenses. While the company receives praise for its customer service and green energy commitment, downsides include limited payment options (direct debit only) and the absence of gas services, which may deter some users.
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Pros and cons of OVO Energy according to Selectra
Strengths of OVO Energy
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Weaknesses of OVO Energy
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What do customers have to say about OVO Energy on ProductReview, Trustpilot
The table below offers an overview of the average rating for OVO Energy based on customers opinions from popular review websites.
| Platform | Rating | Number of Reviews |
|---|---|---|
| ProductReview | 3.6 out of 5 | 711 |
| Trustpilot | 4.2 out of 5 | 293 |
68% of ProductReview of OVO Energy are positive reviews.
OVO Energy stands out in Australia for combining simple electricity plans with features that genuinely help households stay in control of their power costs and environmental impact. Customers can opt for bill smoothing, paying a fixed amount each month so there are fewer nasty surprises when the seasons change, and any account credit actually earns interest, rewarding you with extra savings instead of leaving money idle. All of OVO’s electricity is carbon-neutral, with GreenPower included and options to boost the share of renewables, making it attractive for people who want their everyday energy use to be cleaner without having to manage complex add‑ons. Their range of plans, including options with three hours of free power each day and tailored offers for solar and EV owners, encourages smart shifting of usage to cheaper or free periods and helps maximise the value of home generation. Add in app-based account management, flexible contracts with no exit fees on many offers, and availability across key deregulated states like NSW, VIC, QLD and SA, and OVO Energy offers a modern, customer-focused alternative to traditional electricity retailers in Australia.
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