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NSW Energy Rebate and Concessions

Concessions and rebates NSW

Residents in New South Wales have access to a number of rebates, concessions, and schemes available to them through the state and federal government. If you’re having financial difficulties, or are eligible for a little extra help with your electricity and gas bills, you can find all available concessions and rebates in New South Wales by reading more below.


Family Energy Rebate NSW

If you’re a household with dependent children, you could be eligible for the Family Energy Rebate in New South Wales. The Family Energy Rebate is available for both retail customers, who receive their energy bill directly from their energy provider, or for “on supply” customers, who receive their energy bill or invoice from a strata manager or community operator in a residential community, retirement village or strata scheme.

How much can I receive from the Family Energy Rebate?

How much you get from the Family Energy Rebate depends on your circumstances. Retail energy customers, who get their energy bill directly from an energy provider, could be eligible to up to $180 while on-supply customers could get up to $198 dependent on if they are also eligible for the Low Income Household Rebate for on-supply customers.

Am I eligible for the Family Energy Rebate?

Eligibility for the Family Energy Rebate depends on your circumstances. However, in order to be eligible you must:

  • Be a resident of NSW
  • Hold an energy retailer account or be the named customer on the on-supply bill of an energy retailer
  • Have received the Family Tax Benefit for the previous year, and have had your entitlement to the FTB payments finalised by Centrelink.
  • Make sure the person who files the Family Energy Rebate application is also the registered FTB recipient

How do I apply for the Family Energy Rebate?

After you’ve made sure you have filed your taxes for the last year with the Australian Taxation Office, and your FTB was finalised, you should receive a confirmation letter from Service Australia stating it was finalised. Following this letter, you can apply for the Family Energy Rebate. To apply you need:

  1. Your Services Australia Customer Reference Number (CRN) and/or your Department of Veterans' Affairs (DVA) number (if applicable)
  2. Personal information and contact details
  3. A copy of your most recent energy bill

Once you have all the necessary information, you can either apply online with MyServiceNSW or download the Family Energy Rebate application form with an attached copy of your recent energy bill and either send it by post or email.

Gas Rebate NSW

The Gas Rebate in New South Wales is available to both retail customers in New South Wales, who get their energy bills directly from an energy provider, and to on-supply customers who get their energy invoice from the owners or management of their residential community, retirement village, or strata scheme.

How much can I receive from the Gas Rebate?

The amount you receive for the Gas Rebate depends on your circumstances. For retail customers, you will receive up to $110 per year, divided into four for each quarterly gas bill. On-supply customers, however, will receive one lump sum of up to $121 per year, deposited directly into your bank account.

Am I eligible for the Gas Rebate?

To be eligible for the NSW Gas Rebate, you will need to check the following boxes:

  • Be a resident of New South Wales
  • Retail customers: Be the account holder of a gas retailer
  • On-supply customers: Either be an on-supply customer for a gas retailer, or buy/refill LPG bottled gas for your household needs
  • Hold either: A Pensioner Concession Card issued by the Department of Veterans' Affairs (DVA) or Services Australia, a Health Care Card issued by Services Australia, or a DVA gold card marked with either 'War Widow' or 'War Widower Pension', or 'Totally and Permanently Incapacitated' (TPI) or 'Disability Pension' (EDA)

How do I apply for the Gas Rebate?

If you’re a retail customer, you can apply to the Gas Rebate in New South Wales by directly contacting your gas retailer and providing your concession or Health Care Card details. On-supply customers, however, can apply either online through MyServicesNSW and following the on-screen instructions, or downloading a Gas Rebate application and either sending it by post or email.

On-supply customers should note they will need a gas bill with a meter reading done before 1 July and less than 3 months old. LPG customers will need their most recent LPG purchase to have been done during the current financial year.

Low Income Household Rebate NSW

The Low Income Household Rebate in New South Wales is available to help households in NSW with the cost of their energy bills. It’s available for both retail customers, and on-supply customers who get their energy bill or invoice from the strata manager or community/village operator in a residential community, retirement village or strata scheme.

How much can I receive from the Low Income Household Rebate?

How much you can receive from the Low Income Household Rebate depends on your personal circumstances. Retail customers can receive up to $285 in credit per year, divided for each quarterly energy bill. On-supply customers can receive up to $313.50 in a lump sum deposited into their bank account once each financial year.

Am I eligible for the Low Income Household Rebate?

Residents of New South Wales must have the following in order to be eligible for the Low Income Household Rebate:

  • Either be the account holder for an energy retailer or be an on-supply customer of an energy retailer
  • Hold one of the following: A Pensioner Concession Card issued by the Department of Veterans' Affairs (DVA) or Services Australia, a Health Care Card issued by Services Australia, or a DVA Gold Card marked with either 'War Widow' or 'War Widower Pension', or 'Totally and Permanently Incapacitated' (TPI) or 'Disability Pension' (EDA).

How do I apply for the Low Income Household Rebate?

To apply for the Low Income Household Rebate in New South Wales, retail customers simply need to contact their energy provider to request the rebate, and give their concession or Health Card details. On-supply customers can apply online through MyServicesNSW or with an application form by post or email. For on-supply customers, you will need to have:

  • A printed copy of your last energy invoice, with your name and address as well as the most recent dates of your meter reading
  • Personal information and contact details
  • Concession, healthcare, or veterans card
  • Bank account details

Seniors Energy Rebate NSW

Residents of New South Wales with a Commonwealth Seniors Health Card (CSHC) can apply for the Seniors Energy Rebate to assist with the cost of their electricity. Eligible seniors can receive up to $200 per household for each financial year, deposited directly into their bank account or Credit Union.

In order to qualify for the Seniors Energy Rebate you will need:

  • To be a resident of NSW
  • To have a valid CSHC through Centrelink or the Department of Veterans’ Affairs
  • To apply for the rebate for your primary residence

Eligible seniors can apply directly online for the Senior Energy Rebate, and submit the required details including personal information, contact details, and banking or Credit Union details. Once you’ve successfully submitted your application, you should receive your payment within five working days, directly into your bank account.

  • Important notes about the Senior Energy Rebate
  • This is not applicable for gas accounts, and is for electricity accounts only
  • Households can only receive one Senior Energy Rebate per financial year, even if more than one retiree lives at the same address
  • You will need to reapply for the rebate each year

Pension Supplement NSW

The Pension Supplement in New South Wales is available to pensioners for assistance with bills and medicine costs. It’s a combined supplement of the Pharmaceutical Allowance, Utilities Allowance, GST Supplement and Telephone Allowance. To apply for the Pension Supplement, you don’t need to do anything, it’ll be automatically included in your support payment. In order to be eligible for the automatic supplement, however you’ll need to meet one of the following eligibility criteria:

Eligibility criteria one: You will receive the Pension Supplement if you already get one of the following:

  • Age pension
  • Bereavement Allowance
  • JobSeeker Payment
  • Career Payment
  • Disability Support Pension

Eligibility criteria two: You will receive the Pension Supplement if you’re over Age Pension and get one of the following:

  • ABSTUDY
  • Austudy
  • Parenting Payment
  • Partner Allowance
  • Special Benefit
  • Widow Allowance

Eligibility criteria three: You can get the basic amount of the Pension Supplement if you’re under Age Pension age and get Parenting Payment single.

The Pensioner Supplement will be provided each fortnight, in addition to the support payment you already receive.

Energy Accounts Payment Assistance Scheme (EAPA)

The EAPA scheme is available to those having difficulty paying a current household energy bill due to a sudden, short-term financial crisis. With the EAPA, $50 vouchers will be sent directly to your energy retailer to help pay your gas or electricity account, and requires an eligibility assessment through a government representative or approved EAPA provider.

Am I eligible for the EAPA?

In order to be eligible for the EAPA scheme, you must be:

  • A resident of NSW and be applying for your primary place of residence with an active energy account
  • The name and account holder on the energy account and energy bills
  • Be experiencing a short-term financial crisis which has impacted your ability to pay your energy bill either in part, or in ful

However, you will not be eligible for the EAPA scheme if:

  • You use LPG
  • You live in an embedded network or are “on-supply”
  • You have already paid your energy bill
  • You have a business account
  • You are not the account holder
  • You closed your energy account

What do I need to apply for the EAPA?

In order to apply to the Energy Accounts Payment Assistance Scheme, you need a number of documents and proof to be considered eligible. You will need:

  • A MyServicesNSW account
  • Two documents to prove your identity which must both batch the name on the supply address of the energy account
  • Personal and contact information
  • A copy of your current energy bill
  • Confirmation you are already on a hardship plan through your energy retailer
  • Evidence of a financial crisis such as a termination notice or medical bills (optional)

How do I apply for the EAPA?

You can apply for the EAPA vouchers either online through the Government or through an approved non-government EAPA provider such as Anglicare, Salvation Army, or Wesley Mission.

To apply online through the New South Wales government you will need to sign up for, or log into, MyServicesNSW and follow the instructions. After submitting your application you will receive a confirmation email. In 2-4 weeks you will be called by a NSW Government representative for an eligibility assessment.

If you’re applying through a non-government provider, you can directly contact one of the approved providers available. You might prefer a non-government provider if you:

  • Want an in-person assessment
  • Don’t have an email address
  • Are looking for other support such as loans, financial counseling, or other assistance

Health and Medical Rebates in NSW

If you or someone in your household requires additional electricity or gas usage due to a medical condition, you might be eligible for one of the health and medical rebates available in New South Wales.

Medical Energy Rebate

The Medical Energy Rebate is available to residents of New South Wales, who are unable to self-regulate their body temperature when exposed to extreme heat or cold. Eligible retail applicants will receive up to $71 in credit each quarter (for a total of up to $285 / year) for medical heating and cooling expenses, while on-supply residents will receive a lump sum of $313.50 directly deposited into their bank account.

Residents of New South Wales could be eligible for the Medical Energy Rebate if:

  • They have the inability to self-regulate their body body temperature and have been assessed by a medical practitioner, who has been treating the applicant for at least three months
  • Meet at least one Primary and one Secondary Qualifying Condition
  • Hold one of the following concession cards: A Pensioner Concession Card issued by the Department of Veterans' Affairs (DVA) or Services Australia, or a Health Care Card issued by Services Australia, or a DVA Gold Card

Retail applicants can apply for the Medical Energy Rebate by downloading the PDF and filling out the required sections. You will also need your medical practitioner to fill out the relevant sections as well. Once completed, you can send the form directly to your energy retailer.

On-supply customers can fill out an application for the Medical Energy Rebate directly online through MyServicesNSW or download and fill out a PDF, with your GP or medical practitioner filling out the relevant sections.

Life Support Rebate

If you, or someone living with you, is a resident of New South Wales and uses an approved energy-intensive medical equipment at home, such as a home dialysis machine, ventilator, or oxygen concentrator, you might be eligible for the Life Support Rebate. This rebate is available to both retail customers, and those living in an embedded network.

If you or someone living at your address is a resident of NSW with a verified medical condition that has been assessed by a registered medical practitioner who has approved of the use of at-home life support equipment, you might be eligible to apply.

In order to apply for the Life Support Rebate, retail customers will need to download the PDF form, which needs to be filled out by both the applicant and a registered medical practitioner, which can then be sent directly to your energy retailer.

On-supply customers can either apply online directly through MyServicesNSW or download the application to be completed by both the applicant and medical practitioner and sent by post or email.

  • Important information about the Life Support Energy Rebate
  • Applicants will need to reapply every two years
  • One applicant can receive more than one rebate if they use more than one machine
  • Multiple people in the house can receive the rebate, if multiple applications are submitted
  • The rebate can be part-time or full-time depending on the machine used

Renewable Energy Rebates in NSW

Low-income households in New South Wales might be eligible for the Solar for Low-Income Household rebate. Up to 3,000 low-income households in New South Wales are being chosen for a 3kW solar system to be installed in their homes.

In order to be eligible you must:

  • Currently be receiving the Low Income Household rebate
  • Agree to not receive the Low Income Household rebate for ten years
  • Hold a valid Pensioner or Department of Veterans’ Affairs Gold card
  • Own your own home and not have a solar PV system already installed
  • Live in one of the following regions: Central Coast, North Coast, Sydney – South, Illawarra – Shoalhaven, or South Coast

Interested households can sign-up online, and must provide:

  • A Council rates notice or similar proof that you own your home
  • A recent electricity bill that confirms you receive the Low Income Household Rebate
  • A scan or image of your valid and up-to-date Pensioner or Department of Veterans' Affairs Gold Card
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