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The Do Not Call Register: For Unwanted Energy Calls

If you find you’re receiving many unwanted calls from energy companies, you might consider registering for the Do Not Call list. The Do Not Call Register is a free and voluntary service by the Australian Media and Communications Authority that allows private people and certain authorised officers to register phone and fax numbers to reduce the number of unwanted telemarketing calls they receive. Find out more about the Do Not Call Register, and how to sign up, by reading more below.


What is the Do Not Call Register?

The Do Not Call Register is a database, under the responsibility of the Australian Media and Communications Authority (ACMA), that allows you to reduce how many telemarketing calls and marketing faxes you receive. All telemarketers and fax marketers are required by law to abide by the register, and must stop contacting you once you are on the register.

Any member of the general public, authorised officer of a government body, or authorised officer of a business can register valid numbers. Individuals and organizations can register their Australian telephone, mobile, or fax numbers to this list in order to opt out unsolicited telemarketing calls and faxes.

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How to register for the Do Not Call list

Registration to put your number on the Do Not Call list is free, and easy to do online. Simply state whose numbers you’re registering for the Do Not Call list, and your information. In order to register a phone number you need to be either the account holder, a nominee, or be authorized to act on behalf of the account holder.

  • Numbers can only be registered if they are:
  • Primarily used for domestic reasons
  • Exclusively for sending or receiving faxes
  • Exclusively to be used by a governing body

After submitting your personal details, including your name and email address, you’ll be able to register up to twenty phone numbers to the list. Once you’re confirmed all the information is correct you can submit.

It’s important to note that it can take up to 30 days for the Do Not Call Register to take effect. After submitting your phone number to the Do Not Call Register, companies will have 30 days to check their lists and stop calling you.

If you feel uncomfortable providing your email address, which is required as part of the online Do Not Call Register request process, you can also call the Do Not Call Register directly by dialing 1300 792 958 in order to add your phone number.

How do I check my phone number to see if it is on the Do Not Call Register?

You can check to make sure the numbers you’ve registered are on the Do Not Call list, online. You just need to give the numbers you’ve registered as well as the email address you registered with.

If you prefer to check offline, you can download the Do Not Call Register PDF, fill out the necessary information with proof of supporting evidence you are the account holder, nominee, or authorised officer for each number, and send it to the Do Not Call Register office by fax, post, or email.

How to submit a Do Not Call Register PDF
Fax Post Email
1300 793 514 Do Not Call Register
PO Box 13206 Law Courts
Melbourne, Vic 8010
Scan and send documents to:
enquiries@donotcall.gov.au

Can I remove my number from the Do Not Call register?

You can remove (deregister) you phone number from the Do Not Call list either by calling the Do Not Call Register directly at 1300 792 958 or by submitting a completed Do Not Call Register PDF and sending it to the Do Not Call Register by either fax, post, or email address.

Can I register, check, or remove more than 20 numbers at once?

The process of bulk-adding, checking, or removing numbers from the Do Not Call Register is a little different. When making a bulk Do Not Call Register application, you will need to:

  • Submit the numbers in e-file format
  • Provide separate files for fax and telephone numbers
  • Include evidence (such as a statutory declaration, letter from an organisation, or other written evidence) that you are either an account holder, authorised officer,or nominee

When submitting a bulk application online, you will need to also provide more personal information including your first and last name, address, and email.

What if I get an unwanted call while on the Do Not Call Register?

If you’ve been on the Do Not Call Register for more than 30 days, and receive an unsolicited telemarketing call, you can lodge a complaint with the Do Not Call Register Office. Generally, the Do Not Call Register won’t handle individual cases, but might use your complaint as part of a greater investigation or for future compliance actions.

If you’re not on the Do Not Call Register, you can still submit a complaint for one of the following telemarketing scenarios:

  • You get a telemarketing call before 9am or after 8pm during the week
  • You get a telemarketing call before 9am or after 5pm on a Saturday
  • You get any telemarketing call anytime on a Sunday or a national public holiday
  • You get a telemarketing call and the caller refuses to give you information required as part of the Industry Standard

You can submit a complaint anonymously, with any contact details provided only to be used by the ACMA. When submitting a complaint online you will need to provide information about your phone number, the caller details, and information about the call incident that occured.

How do I contact the Do Not Call Register?

You can contact the Do Not Call Register by phone, email, fax, or postal address. These methods of contact are available to either register, check, or remove a phone number, lodge a complaint, or make an enquiry.

How to contact the Do Not Call Register
Phone Fax Post Email
1300 792 958
M-F 8:30am to 5pm
1300 793 514 Do Not Call Register
PO Box 13206 Law Courts
Melbourne, Vic 8010
Scan and send documents to:
enquiries@donotcall.gov.au

Do Not Call Register FAQ

Why should I register my phone number for the Do Not Call Register?

By registering your phone number to the Do Not Call Register you will reduce the number of unwanted telemarketing calls you receive. By law, telemarketing companies are required to stop contacting you once you’ve registered for the Do Not Call list.

Who can still call me if I’m on the Do Not Call Register?

You might still receive certain calls once registered with the Do Not Call Register. These include calls made by, or on behalf of, registered charities to solicit donations; political calls from political parties, independent members of parliament, election candidates, or interest groups so long as there is no commercial element including soliciting donations; or calls related to opinion polling or market research as long as there is no sales offer, advertisement, or promotion.

Calls soliciting donations from a telemarketing organization other than a registered charity or registered charitable institution, are not permitted.

How long will it take before I stop receiving unsolicited telemarketing calls?

Once you register your phone number for the Do Not Call Register, companies have 30 days to check their lists and stop contacting you. The Do Not Call Register doesn’t actively block your phone number, or physically stop other parties from contacting you. Instead, companies need to submit their lists of phone numbers to the Register Operator who will then identify any numbers on the Register.

Will I still get scam calls?

The Do Not Call Register does not prevent receiving scam calls. If you receive what you think is a scam call, hang up immediately and never give an unsolicited caller any personal or financial information including access to your computer.

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