TPG Contact | Call TPG Customer Service at 13 14 23
The general TPG contact number is 13 14 23. If you are trying to reach TPG customer service from overseas, you can call them at +61 2 9007 3023. If you are looking for additional TPG contact methods, then you have come to the right place. In this guide we cover all the TPG contact methods to help you get the assistance you need regardless of your query. Read on to learn about TPG internet, TPG mobile, and how to contact TPG customer sevice by phone, email, post, or using your TPG login.
Overview of TPG Contact Information
Contact TPG
Below is a brief overview of the main ways to get in touch with TPG customer service
Main TPG Contact Numbers
- General Enquiries - 131 423
- International - +61 2 9007 3023
TPG Postal Address
-
PO Box 1844
Macquarie Centre
North Ryde, NSW 2113
TPG Technical Support
- NBN Technical Suppoort - 1300 997 271
- Mobile Technical Support - 1300 997 273
TPG Email Address
What is The TPG Contact Number?
Contact TPG for general enquiries at 131 423. TPG customer service is open Monday - Friday 9am - 10pm and Weekends / Public Holidays 9am - 6pm.
If you have a more specific enquiry, there's a TPG number for just about anything, and the numbers are different depending on which department you are trying to contact. Below, we have detailed every TPG contact number available to assist you with your specific query.
- The tables below show the TPG contact numbers for the following departments:
- General TPG Customer Service
- TPG Sales & New Subscriptions
- TPG Technical Support
- TPG Account & Bill Support
- TPG Business Contact Numbers
If you are looking to contact TPG in regard to a general customer service question, please use the numbers in the following table.
Department | TPG Contact Method | Contact Hours (AEST) |
---|---|---|
Compare Telecom Plans with Selectra | Mon - Fri: 10am - 7pm | |
TPG Customer Service Number | 13 14 23 | Mon - Fri: 9am - 10pm Weekends: 9am - 6pm |
TPG International Customer Service Number | +61 2 9007 3023 | Mon - Fri: 9am - 10pm Weekends: 9am - 6pm |
If you are interested in learning about TPG internet or TPG mobile packages, you can use the numbers in the following table to contact a member of the TPG sales team.
Department | TPG Phone Number | Contact Hours (AEST) |
---|---|---|
NBN Sales | 1300 720 016 | Mon - Fri: 9am - 10pm Weekends: 9am - 6pm |
ADSL Sales | 1300 403 211 | Mon - Fri: 9am - 10pm Weekends: 9am - 6pm |
Mobile Sales | 1300 242 011 | Mon - Fri: 9am - 10pm Weekends: 9am - 6pm |
If you are having trouble with your TPG internet or TPG mobile plan, or if there is a TPG outage in your area, you can use the following table to contact the TPG technical support team for help.
Department | TPG Phone Number | Contact Hours (AEST) |
---|---|---|
NBN Technical Support | 1300 997 271 | 24 / 7 |
5G Home Broadband Technical Support | 1300 994 533 | 24 / 7 |
Home Wireless Broadband Technical Support | 1300 994 533 | 24 / 7 |
ADSL Technical Support | 1300 997 270 | 24 / 7 |
Fibre to the Building Technical Support | 1300 997 274 | 24 / 7 |
Mobile Technical Support | 1300 997 273 | 24 / 7 |
If you need to contact the TPG support team regarding an issue with your bill or your have another question relating your TPG Account, you can use the following table to contact a member of the TPG customer service team.
Department | TPG Phone Number | Contact Hours (AEST) |
---|---|---|
TPG Mobile Accounts & Billing | 1300 993 019 | 24 / 7 |
Internet Accounts & Billing | 1300 993 011 | Mon - Sun: 8am - 10pm |
TPG Mobile Plan Changes | 1300 995 152 | 24 / 7 |
TPG Internet Plan Changes | 1300 920 158 | Mon - Fri: 8am - 9pm Weekends: 9am - 6pm |
TPG Moving House | 1300 865 124 | Mon - Fri: 8am - 8pm Weekends: 9am - 6pm |
TPG Service Status | 1300 993 012 | Mon - Fri: 8am - 8pm Weekends: 9am - 6pm |
TPG has different customer service numbers for business customers, depending on the size of the business. Below you can find the TPG Business contact numbers for small businesses, large businesses or enterprises:
Contact TPG Business Customer Service
TPG Small Business Contact Information
Department | TPG Phone Number | Contact Hours (AEST) |
---|---|---|
Small Business Sales Number | 1300 365 313 (Option 1) | Mon - Fri: 9am - 6pm |
Small Business Technical Support Number | 1300 365 313 (Option 2) | Mon - Fri: 9am - 6pm |
Small Business Customer Service Number | 1300 365 313 (Option 2) | Mon - Fri: 9am - 6pm Weekends: 9am - 6pm |
Small Business Dealer Support | 1300 043 005 | Mon - Fri: 9am - 6pm Weekends: 9am - 6pm |
Small Business VoIP PABX Support | 1300 659 412 | Mon - Fri: 9am - 6pm Weekends: 9am - 6pm |
TPG Large Business Contact Information
Department | TPG Phone Number | Contact Hours (AEST) |
---|---|---|
Large Business Sales Number | 13 42 02 | Mon - Fri: 9am - 6pm |
Large Business Technical Support Number | 1300 769 691 (Option 1) | 24 / 7 |
Large Business Provisioning Number | 1300 769 691 (Option 2) | Mon - Fri: 9am - 5:30pm |
Large Business Billing Number | 1300 365 313 (Option 2) | Mon - Fri: 8am - 9pm Weekends: 9am - 6pm |
TPG Enterprise Contact Information
Department | TPG Phone Number | Contact Hours (AEST) |
---|---|---|
Enterprise Sales Number | 13 42 02 | Mon - Fri: 9am - 6pm |
Enterprise Technical Support Number | 1300 799 735 (Option 1) | 24 / 7 |
Enterprise Provisioning Number | 1300 799 735 (Option 2) | Mon - Fri: 9am - 5:30pm |
Enterprise Billing Number | 1300 365 313 (Option 2) | Mon - Fri: 8am - 9pm Weekends: 9am - 6pm |
Existing TPG Customers will need to provide their TPG account number and other details to verify account details before performing certain account activities via the phone.
TPG Contact Hours
TPG support is available 8am to 10pm Monday to Friday, and 9am to 9pm on weekends and public holidays. If you need technical support after hours, you can always use the app or tpg.com.au to manage your account online.
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What Online Services Does TPG Offer?
TPG offers many different options for customers to manage their account and find assistance online. First is the online account, where customers can access their account, bills and services. Next, TPG offers a webmail login, where customers can manage their email preferences. Finally, the TPG community is a place where customers can interact, pose questions and share information with other TPG members. Keep reading below to learn more about each of the TPG online services offered:
TPG Login Account
If you don’t feel like speaking to an TPG customer service agent over the phone or sending an email, most of your customer information can be found on TPG My Account. All you need to login is either you account username, customer ID or your mobile/home phone number and your account password.
TPG My Account lets you:
- Check and pay your bills
- Change plans
- Manage your TPG accounts
- Monitor your NBN & mobile services
- Organize your move
- Update any personal details
If you are an TPG customer and don’t yet have My Account, you can easily sign up online with your account number.
TPG Post Office Login
The TPG Post Office is another service that TPG offers to its customers. TPG Post Office is the name of the TPG email system that customers can use to send and receive emails just like you would with any other email service provider.
The TPG Post Office is available to all TPG broadband customers and allows you to access your TPG webmail account from anywhere online. If you need to access your TPG webmail account, but aren't sure how, you can log in to your TPG webmail account via the TPG Post Office login page.
TPG Contact Number for Overseas Customers If you are overseas, dial +61 2 9007 3023 to get in touch with TPG customer service. International calling rates will be applied depending on your mobile plan.
TPG Community
If you have questions about any TPG related topic, or any unresolved queries, you can also get assistance in the TPG Community. TPG Commiunity is an online community where you can find answers, ask questions and share information with other TPG customers. You can browse different discussions or just start your own discussion and ask any questions you might have. Whether you have questions about the different NBN plans or issues with your billing, the TPG community is there to assist you!
The TPG community is free and all you need to register for TPG community is a username, a password, and a valid email address. Once you register, you can post to the community, receive email notifications, and lots more.
TPG Email Address & Mailing Address
TPG has email and fax services available for customers to contact TPG customer support. If you prefer physical mail, you can also use the TPG postal address below.
TPG Contact Method | How to Contact TPG |
---|---|
TPG Email | [email protected] |
TPG Postal Address | PO Box 1844 |
TPG Head Office | 65 Waterloo Road |
TPG Small Business Head Office | Level 24 |
TPG Fax | 02 9850 0813 |
If you wish to opt-out of marketing emails from TPG, you can do so by emailing [email protected] to be removed from the list.
Outages & TPG Service Status Contact
If you're experiencing a TPG internet outage, there is a way to easily check online to see if the issue is just affecting you or affecting other customers well. You can cheek you TPG service status by using the TPG outage & service status report. This report gives you a quick overview of whether there is a TPG outage or other service interruption that the company is aware about.
However, if you are interested in a more detailed TPG outage report, we recommend using the TPG Service Status tracker. This page allows you to track any TPG outage in real-time by entering your home address. You can also use this TPG service status tracker to see the cause of current issues, issues within the last 24 hours, and any planned maintenance for the near future.
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Submit a Complaint to TPG
If you have a problem with your TPG service, you can contact the TPG complaints team using the information in the table below. If you have already issued a complaint and have been contacted by TPG technical support or TPG customer service, but you are not satisfied with the resolution, you can escalate your complaint to the TPG Customer Relations team.
TPG Contact Method | TPG Contact for Lodging Complaints |
---|---|
Customer Complaints Email | [email protected] |
Fax | 02 9850 0813 |
TPG Postal Address | PO Box 1844, Macquarie Centre, North Ryde, NSW 2113 |
Cancel TPG
If you would like to cancel your TPG service, you can easiy do so online. Simply log in to your TPG My Account and click on the "Cancel Your Service" option under the Account Management. Please make sure that, when requesting to terminate your service, you provide all necessary information and accept the terms.
TPG Frequently Asked Questions
How Do I Contact TPG in Australia?
Contact TPG for general enquiries at 131 423. TPG customer service is open Monday - Friday 9am - 10pm and Weekends / Public Holidays 9am - 6pm.
How Do I Contact TPG Overseas?
If you are overseas and need to get in touch with TPG customer service, please call them at +61 2 9007 3023. Please note that international calling rates will be applied depending on your mobile plan.
How Do I Report a Problem with TPG?
If you have a problem with your TPG service, you can contact the TPG complaints team using the information in the table below. If you have already issued a complaint and have been contacted by TPG technical support or TPG customer service, but you are not satisfied with the resolution, you can escalate your complaint to the TPG Customer Relations team.
TPG Contact Method | TPG Contact for Lodging Complaints |
---|---|
Customer Complaints Email | [email protected] |
Fax | 02 9850 0813 |
TPG Postal Address | PO Box 1844, Macquarie Centre, North Ryde, NSW 2113 |
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