Contact TPG Customer Service for Mobile and Broadband Sales, Support, and Billing
Whether you want to subscribe to a new TPG plan, cancel a current service, need tech support, or just need a question resolved, this article outlines all the ways to contact TPG for residential and business customers.
Phone numbers to call TPG
Residential TGP customers in need of general customer service, whether for questions, complaints, or any other help, can call either 13 14 23 or, for those who prefer calling a landline number, call +61 2 9007 3023. In addition, TPG has specific phone numbers for different departments and services which can be found below.
Contact TPG sales for mobile and broadband
TPG sales department can help you get your broadband or mobile set up, or answer any questions you might have about different plans, to help you find the best broadband or mobile service for you. TPG sales department is available from 9am to 10pm weekdays and 9am to 6pm weekends and public holidays.
| Department | Phone Number |
|---|---|
| NBN Sales | 1300 720 016 |
| ADSL Sales | 1300 900 779 |
| Fibre-to-the-Building Sales | 1300 403 211 |
| Mobile Sales | 1300 242 011 |
Contact TPG internet and home phone technical support
If you’re having any problems with your TPG broadband or home phone, TPG technical support is available to help. TPG tech support is available Monday to Friday 8am to midnight, and weekends and public holidays 9am to 9pm.
| Department | Phone Number |
|---|---|
| NBN Tech Support | 1300 997 271 |
| ADSL Tech Support | 1300 997 270 |
| Fibre-to-the-Building Tech Support | 1300 997 274 |
Contact TPG for internet and home phone account information
For any questions about the status of your broadband & fixed-line installation, or your current account or billing, you can get in touch with TPG customer service, which is available during the week between 8am and 9pm, and weekends and public holidays from 9am to 6pm.
| Department | Phone Number |
|---|---|
| Accounts & Billing | 1300 993 011 |
| Installation status | 1300 993 012 |
Contact TPG to change your plan or move home with TPG broadband
Existing TPG customers looking to change their broadband plan, or move home with their current service, can contact TPG during the week from 8am to 9pm, or weekends and holidays from 9am to 6pm.
| Department | Phone Number |
|---|---|
| Plan Change | 1300 920 158 |
| Moving Home | 1300 865 124 |
Contact TPG for mobile support
Mobile phone TPG customers have a dedicated mobile support team for all questions and enquiries, from account and billing questions, to technical support, to changing a plan. Mobile support is available from 8am to 10pm weekdays, and 9am to 9pm weekends and public holidays.
| Department | Phone Number |
|---|---|
| NBN Sales | 1300 993 019 |
| ADSL Sales | 1300 997 273 |
| Fibre-to-the-Building Sales | 1300 995 152 |
Best time to call TPG customer service
TPG customer service is available weekdays during normal business hours, and some weekends and holidays. TPG does advise that regular customer service calls should be made during the evening, as this is the best time to call for TPG customer service to avoid wait times when looking to speak to an operator.
TPG technical support contact information
TPG gives residential customers different technical support phone numbers for broadband or mobile support.
- TPG broadband technical support is available between 8 am and midnight during the week, and 9 am to 9 pm weekends and public holidays.
- Mobile technical support is available between 8 am and 10 pm weekdays, and 9 am to 9 pm weekends and public holidays.
| Technical Support Required | Phone Number | Hours Available |
|---|---|---|
| NBN | 1300 997 271 | 8 am-midnight weekdays 9 am-9 pm weekend & public holidays |
| ADSL | 1300 997 270 | 8 am-midnight weekdays 9 am-9 pm weekend & public holidays |
| FTTB | 1300 997 274 | 8 am-midnight weekdays 9 am-9 pm weekend & public holidays |
| Mobile | 1300 997 273 | 8 am-10 pm weekdays 9 am-9 pm weekend & public holidays |
Technical support can be emailed at helpdesk@tpg.com.au
Businesses looking for TPG technical support can call the following numbers 24 / 7 for help:
- Small businesses - 1300 365 313
- Big businesses - 1300 769 691
- Enterprises - 1300 799 735
Email, fax, and postal address for TPG
TPG has email and fax services available for customers to contact TPG customer support, as well as a postal address.
Customer service can be emailed at customer_service@tpg.com.au and all faxes can be sent to 02 9850 0813.
All mail can be sent to the following address:
PO Box 1844
Macquarie Centre
North Ryde, NSW 2113
TPG corporate headquarters are located at 65 Waterloo Road, Macquarie Park, NSW 2113.
How to contact TPG to pay a bill
When you sign up with TPG, you’ll be required to set up direct debit or credit with your card of choice. Your payment method can be updated at any time through your account.
- To speak to someone about your account and billings, you can call 1300 993 011 during the weekday between 8 am and 9 pm, and weekends between 9 am and 6 pm for broadband and home phone billing questions.
- All mobile phone account and billing questions, you can call 1300 993 019, 8 am to 10 pm weekdays, and 9 am to 9 pm on weekends.
- For business customers needing billing and account help, dial 1300 365 313 during the week between 8 am and 9 pm, and on the weekend between 9 am and 6 pm.
How to cancel your TPG service
To cancel your TPG broadband service, you will need to provide 30 days written notice by email or call 13 14 23. To cancel your mobile services, dial 1300 993 019.
Contact TPG overseas
Customers overseas can dial +61 13 14 23 or +61 2 9007 3023 to get in touch with TPG. International calling rates will be applied to calls made from overseas.
Your best bet to get in touch with TPG Australia is by calling, as TPG does not have a social media presence or reliable online platforms to contact customer service