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TPG Contact for Customer Service, Tech Support, and Account Help

Whether you want to subscribe to a new TPG plan, cancel a current service, need tech support, or just need a question resolved, this article outlines all the ways to contact TPG for residential and business customers.


How to contact TPG & TPG phone numbers

Residential TGP customers in need of general customer service, whether for questions, complaints, or any other help, can call either 13 14 23 or, for those who prefer calling a landline number, call +61 2 9007 3023. In addition, TPG has specific phone numbers for different departments and services which can be found below.

Contact TPG overseasCustomers overseas can dial +61 13 14 23 or +61 2 9007 3023 to get in touch with TPG. International calling rates will be applied to calls made from overseas. Text.

TPG sales for mobile and broadband

TPG sales department can help you get your broadband or mobile set up, or answer any questions you might have about different plans, to help you find the best broadband or mobile service for you. TPG sales department is available from 9am to 10pm weekdays and 9am to 6pm weekends and public holidays.

TPG sales team phone numbers
Department Phone Number
NBN Sales 1300 720 016
ADSL Sales 1300 900 779
Fibre-to-the-Building Sales 1300 403 211
Mobile Sales 1300 242 011

TPG technical support hours and phone number

If you’re having any problems with your TPG broadband or home phone, TPG technical support is available to help. TPG tech support is available Monday to Friday 8am to midnight, and weekends and public holidays 9am to 9pm.

TPG technical support phone numbers
Department Phone Number
NBN Tech Support 1300 997 271
ADSL Tech Support 1300 997 270
Fibre-to-the-Building Tech Support 1300 997 274

TPG account information and billing support

For any questions about the service status of your broadband & fixed-line installation, or your current account or billing, you can get in touch with TPG customer service, which is available during the week between 8am and 9pm, and weekends and public holidays from 9am to 6pm.

TPG account customer service phone numbers
Department Phone Number
Accounts & Billing 1300 993 011
Installation status 1300 993 012

TPG customer service to change plans or move house

Existing TPG customers looking to change their broadband plan, or move home with their current service, can contact TPG during the week from 8am to 9pm, or weekends and holidays from 9am to 6pm.

TPG customer service
Department Phone Number
Plan Change 1300 920 158
Moving Home 1300 865 124

TPG mobile contact information

Mobile phone TPG customers have a dedicated TPG mobile support team for all questions and enquiries, from account and billing questions, to technical support, to changing a plan. Mobile support is available from 8am to 10pm weekdays, and 9am to 9pm weekends and public holidays.

TPG mobile contact numbers
Department Phone Number
Accounts & Billing 1300 993 019
Technical Support 1300 997 273
Plan Change 1300 995 152

Contact TPG technical support

TPG gives residential customers different technical support phone numbers for broadband or mobile support.

  • TPG broadband technical support is available between 8 am and midnight during the week, and 9 am to 9 pm weekends and public holidays.
  • Mobile technical support is available between 8 am and 10 pm weekdays, and 9 am to 9 pm weekends and public holidays.
TPG technical support phone numbers and hours
Technical Support Required Phone Number Hours Available
NBN 1300 997 271 8 am-midnight weekdays
9 am-9 pm weekend & public holidays
ADSL 1300 997 270 8 am-midnight weekdays
9 am-9 pm weekend & public holidays
FTTB 1300 997 274 8 am-midnight weekdays
9 am-9 pm weekend & public holidays
Mobile 1300 997 273 8 am-10 pm weekdays
9 am-9 pm weekend & public holidays

TPG outage and service status

If you're experiencing a disruption of your service with TPG, you can easily check online with TPG outage & service status tracker. TPG's service status page allows customers to see current issues, issues within the last 24 hours, and any planned maintenance. In addition, if you're experiencing an disruption or outage with your TPG service, you can call them directly to report it.

TPG email and postal address

TPG has email and fax services available for customers to contact TPG customer support, as well as a postal address.

Customer service can be emailed at customer_service@tpg.com.au and all faxes can be sent to 02 9850 0813.

All mail can be sent to the following address:

PO Box 1844
Macquarie Centre
North Ryde, NSW 2113

TPG corporate headquarters are located at 65 Waterloo Road, Macquarie Park, NSW 2113.

TPG bill payment and account support 

When you sign up with TPG, you’ll be required to set up direct debit or credit with your card of choice. Your payment method can be updated at any time through your account.

  • To speak to someone about your account and billings, you can call 1300 993 011 during the weekday between 8 am and 9 pm, and weekends between 9 am and 6 pm for broadband and home phone billing questions.
  • All mobile phone account and billing questions, you can call 1300 993 019, 8 am to 10 pm weekdays, and 9 am to 9 pm on weekends.
  • For business customers needing billing and account help, dial 1300 365 313 during the week between 8 am and 9 pm, and on the weekend between 9 am and 6 pm.

TPG account management

Your TPG Account is available 24/7, where you can manage your TPG billing and account information, check your balance and usage, or see past invoices. In your TPG Account, you can also update your direct debit payment information, if necessary.   

TPG complaints handling process

If you're dissatisfied with your TPG service, you can always contact the TPG complaints team. Onve you've contacted TPG technical support or customer service, and you're still not satisfied with the resolution of your complaint, you can contact TPG Customer Relations with your complaint.

TPG complaints and Customer Relations
Contact method How to contact for TPG complaints
Customer complaints email customer_relations@tpg.com.au
Fax 02 9850 0813
TPG postal address PO Box 1844, Macquarie Centre, North Ryde, NSW 2113
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