TPG Contact: Phone Number, Outage Support & Account Login

TPG contact

Are you looking for the correct TPG contact number? Trying to get in touch with TPG customer service regarding your TPG account? In this guide we cover all the TPG contact methods to help you get the assistance you need regardless of your query. Read on to learn about TPG internet, TPG mobile, and how to contact TPG customer sevice by phone, email, post, or using your TPG login.


What is the TPG Contact Number?

Contact TPG for general enquiries at 131 423.  TPG customer service is open Monday - Friday 9am - 10pm and Weekends / Public Holidays 9am - 6pm.

If you have a more specific enquiry, there's a TPG number for just about anything, and the numbers are different depending on which department you are trying to contact. Below, we have detailed every TPG contact number available to assist you with your specific query.

  • The tables below show the TPG contact numbers for the following departments:
  • TPG Customer Service
  • TPG Sales & New Subscriptions
  • TPG Technical Support
  • TPG Account & Bill Support


If you are looking to contact TPG in regard to a general customer service question, please use the numbers in the following table.

TPG Customer Service Numbers
TPG Support Department TPG Contact Number
TPG Customer Service Number
(Quick Dial)
13 14 23
TPG Customer Service Number
(Landline)
+612 9007 3023

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If you are having trouble with your TPG internet or TPG mobile plan, or if there is a TPG outage in your area, you can use the following table to contact the TPG technical support team for help.

TPG Contact Numbers for Technical Support
TPG Technical Support Area TPG Contact Number
TPG NBN Technical Support 1300 997 271
TPG ADSL Technical Support 1300 997 270
Fibre-to-the-Building Technical Support 1300 997 274


If you need to contact the TPG support team regarding an issue with your bill or your have another question relating your TPG Account, you can use the following table to contact a member of the TPG customer service team.

Contact Numbers for TPG Account & Bill Support
TPG Department TPG Contact Number
TPG Internet - Account & Billing 1300 993 011
TPG Mobile - Account & Billing 1300 993 019
TPG Business - Account & Billing 1300 365 313
Change Your TPG Internet Plan 1300 920 158
Change Your TPG Mobile Plan 1300 995 152
TPG Service Status 1300 993 012
TPG Moving Home 1300 865 124


If you are interested in learning about TPG internet or TPG mobile packages, you can use the numbers in the following table to contact a member of the TPG sales team.

TPG Contact Numbers for New Subscriptions
TPG Sales Department TPG Contact Number
NBN Sales 1300 9720 016
ADSL Sales 1300 900 779
Fibre-to-the-Building Sales 1300 403 211
Mobile Sales 1300 242 001

In addition, TPG has specific phone numbers for different departments and services which can be found in their respective sections below.

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TPG Contact Hours

TPG support is available 8am to 10pm Monday to Friday, and 9am to 9pm on weekends and public holidays. If you need technical support after hours, you can always use the app or tpg.com.au to manage your account online.

TPG Contact Number for Overseas Customers If you are overseas, dial +61 2 9007 3023 to get in touch with TPG customer service. International calling rates will be applied depending on your mobile plan.

TPG Account & Changes

When you sign up with TPG, you’ll be required to set up direct debit or credit with your card of choice. Your payment method can be updated at any time through your TPG account.

Your TPG Account is available online 24/7. Simply use your TPG login to access your account via tpg.com.au. Once signed in, you can manage your TPG account and billing information, check your balance and usage, or see past invoices. Another great feature of the online TPG Account is that it allows you to quickly and easily update your direct debit payment information as needed.

If you aren't comfortable using the internet or would prefer to use a different TPG contact method to speak to an agent regarding your account, you can call one of the dedicated TPG contact numbers below.

TPG Accounts & Billing Phone Numbers
TPG Account & Billing Department TPG Contact Number
Internet TPG Account & Billing 1300 993 011
Mobile TPG Account & Billing 1300 993 019
Business TPG Account & Billing 1300 365 313

TPG Account Changes & Installations

For questions about making changes to your existing TPG account or TPG internet plan, there is a TPG customer service number which is available during the week between 8am and 9pm, and weekends and public holidays from 9am to 6pm.

There is also TPG contact numbers for existing customers who need to let TPG know they are moving home. Below we detail both TPG contact numbers:

Keep in mind that all TPG customers also have access to their TPG account information online, as mentioned above. You can make changes to your TPG account and subscriptions at www.tpg.com.au by signing in using your TPG login credentials. First, make your way to the TPG homepage and navigate to the TPG login page which is found under the menu tab: "My Account". From here you can type in your TPG login information to access your online account.

TPG Outage & TPG Service Status Contact

If you're experiencing a TPG internet outage, there is a way to easily check online to see if the issue is just affecting you or affecting other customers well. You can cheek you TPG service status by using the TPG outage & service status report. This report gives you a quick overview of whether there is a TPG outage or other service interruption that the company is aware about.

However, if you are interested in a more detailed TPG outage report, we recommend using the TPG Service Status tracker. This page allows you to track any TPG outage in real-time by entering your home address. You can also use this TPG service status tracker to see the cause of current issues, issues within the last 24 hours, and any planned maintenance for the near future.

TPG Post Office Login

The TPG Post Office is another service that TPG offers to its customers. TPG Post Office is the name of the TPG email system that customers can use to send and receive emails just like you would with any other email service provider.

The TPG Post Office is available to all TPG broadband customers and allows you to access your TPG webmail account from anywhere online. If you need to access your TPG webmail account, but aren't sure how, you can log in to your TPG webmail account via the TPG Post Office login page.

TPG Email Address & Mailing Address

TPG has email and fax services available for customers to contact TPG customer support. If you prefer physical mail, you can also use the TPG postal address below.

TPG Email, Postal Address & Fax
TPG Contact Method How to Contact TPG
TPG Email customer_service@tpg.com.au
TPG Postal Address PO Box 1844
Macquarie Centre
North Ryde, NSW 2113
TPG Fax 02 9850 0813

If for any reason you need to find the TPG head office, TPG corporate headquarters are located at:

65 Waterloo Road
Macquarie Park
NSW, 2113.

Contact TPG Complaints

If you have a problem with your TPG service, you can contact the TPG complaints team using the information in the table below. If you have already issued a complaint and have been contacted by TPG technical support or TPG customer service, but you are not satisfied with the resolution, you can escalate your complaint to the TPG Customer Relations team.

TPG complaints and Customer Relations
TPG Contact Method TPG Contact for Lodging Complaints
Customer Complaints Email customer_relations@tpg.com.au
Fax 02 9850 0813
TPG Postal Address PO Box 1844, Macquarie Centre, North Ryde, NSW 2113

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