How to Contact TPG: Phone Numbers, Email, and Postal Address

Whether you want to subscribe to a new TPG plan, cancel a current service, need tech support, or just need a question resolved, this article outlines all the ways to contact TPG for residential and business customers.


Phone numbers to call TPG

Residential TGP customers in need of general customer service, whether for questions, complaints, or any other help, can call either 13 14 23 or, for those who prefer calling a landline number, call +61 2 9007 3023. Both of these numbers are available normal business weekday hours.

Moving Home?Dial 1300 865 124 to make sure your broadband moves with you

Best time to call TPG customer service

TPG customer service is available weekdays during normal business hours, and some weekends and holidays. For a full list of available hours, click here. TPG does advise that regular customer service calls should be made during the evening, as this is the best time to call for TPG customer service to avoid wait times when looking to speak to an operator.

TPG technical support contact information

TPG gives residential customers different technical support phone numbers for broadband or mobile support.

  • TPG broadband technical support is available between 8 am and midnight during the week, and 9 am to 9 pm weekends and public holidays.
  • Mobile technical support is available between 8 am and 10 pm weekdays, and 9 am to 9 pm weekends and public holidays.
TGP technical support phone numbers and hours
Technical Support Required Phone Number Hours Available
NBN 1300 997 271 8 am-midnight weekdays
9 am-9 pm weekend & public holidays
ADSL 1300 997 270 8 am-midnight weekdays
9 am-9 pm weekend & public holidays
FTTB 1300 997 274 8 am-midnight weekdays
9 am-9 pm weekend & public holidays
Mobile 1300 997 273 8 am-10 pm weekdays
9 am-9 pm weekend & public holidays

Technical support can be emailed at helpdesk@tpg.com.au

Businesses looking for TPG technical support can call the following numbers 24 / 7 for help:

  • Small businesses - 1300 365 313
  • Big businesses - 1300 769 691
  • Enterprises - 1300 799 735

Email, fax, and postal address for TPG

TPG has email and fax services available for customers to contact TPG customer support, as well as a postal address.

Customer service can be emailed at customer_service@tpg.com.au and all faxes can be sent to 02 9850 0813.

All mail can be sent to the following address:

PO Box 1844
Macquarie Centre
North Ryde, NSW 2113

TPG corporate headquarters are located at 65 Waterloo Road, Macquarie Park, NSW 2113.

How to contact TPG to pay a bill

When you sign up with TPG, you’ll be required to set up direct debit or credit with your card of choice. Your payment method can be updated at any time through your account.

  • To speak to someone about your account and billings, you can call 1300 993 011 during the weekday between 8 am and 9 pm, and weekends between 9 am and 6 pm for broadband and home phone billing questions.
  • All mobile phone account and billing questions, you can call 1300 993 019, 8 am to 10 pm weekdays, and 9 am to 9 pm on weekends.
  • For business customers needing billing and account help, dial 1300 365 313 during the week between 8 am and 9 pm, and on the weekend between 9 am and 6 pm.

How to contact TPG about mobile services

To contact TPG customer support for mobile sales and services, residential customers can call 1300 242 011 between 9 am and 10 pm weekdays and 9 am to 6 pm weekends and holidays.

For residential customers looking to change mobile plans, dial 1300 995 152 during the week between 8 am and 10 pm, and weekends between 9 am to 9 pm.

  • Business Sales Customer
  • Small business sales: 1300 365 313
  • Business and enterprise sales: 13 42 02

How to contact TPG about broadband plans

TPG has customer service numbers available for broadband sales, depending on the type of broadband service you need.

TPG broadband contact information
Type of Broadband Connection Phone Numbers Hours Available
NBN Sales 13 42 02 9 am-10 pm weekdays
9 am-6 pm weekends & holidays
ADSL Sales 13 42 02 9 am-10 pm weekdays
9 am-6 pm weekends & holidays
Fibre-to-the-Building Sales 13 42 02 9 am-10 pm weekdays
9 am-6 pm weekends & holidays

If you want to call to change your broadband plan, you can dial 1300 920 158 weekdays from 8am to 9 pm, and weekends from 9am to 6 pm. After you subscribe to a broadband plan, you can check your installation status by calling 1300 993 012.

Moving Home?Dial 1300 865 124 to make sure your broadband moves with you

How to cancel your TPG service

To cancel your TPG broadband service, you will need to provide 30 days written notice by email or call 13 14 23. To cancel your mobile services, dial 1300 993 019.

Contact TPG overseas

Customers overseas can dial +61 13 14 23 to get in touch with TPG, which will be charged the regular international calling rate from the country you’re calling from, to Australia.

Your best bet to get in touch with TPG Australia is by calling, as TPG does not have a social media presence or reliable online platforms to contact customer service

TPG app for iPhone

TGP has an app available for iPhone where you can find information about your account for both mobile and broadband, including billing and account information, technical support, and additional ways to contact TPG.

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