Coles Prepaid: Mobile Offers, Activate and Recharge and Reviews

Coles Prepaid (also known as Coles Mobile), the telecommunications branch of Coles Supermarkets in Australia, has offered prepaid mobile phone options since 2015. For those who regularly go shopping at Coles Supermarkets, Coles Prepaid mobile options might be the convenient choice for network services. Is Coles Prepaid a good choice for you? Find out more by reading below or find your new Australia telecom provider with Selectra.


Overview of Coles Prepaid and Coles Supermarkets

Coles Prepaid mobile phone services are part of Coles Supermarkets brand. Coles Supermarkets was first founded in 1914, by George Coles. Since then, Coles Supermarkets has expanded to be one of the largest supermarket chains across Australia.

Coles Supermarkets expanded into the mobile telecommunications market in 2015 following the launch of rival, Woolworths, mobile phone services. Coles Prepaid offers a few simple prepaid phone plans to its customers, with incentives including flybuys discounts and additional data.

Coles Prepaid Network Coverage

Coles mobile phones operate as an MVNO under the Optus Network, which covers over 98% of the Australian population. Through Optus 3G and 4G network, Coles Prepaid mobile phone services extend across all major cities across the south of Australia with additional pockets of cellular service in the Northern Territory.

In addition, Optus plans to extend its network coverage within the next 6 months which will, in turn, extend coverage for Coles Prepaid users.

Coles Prepaid plans

Coles Prepaid offers four simple prepaid SIM cards in Australia, at four price points with different expiry periods. All Coles mobile plans come with unlimited standard national talk, as well as unlimited standard national SMS and MMS under the Optus Network. In addition, Coles Prepaid $40 SIM card comes with 250 standard international minutes to selected countries.

Customers can also purchase additional data ($5 for 500MB or $15 for 3GB) or international credit ($5 or $15 additional credit) if necessary.

Coles mobile plans
Price $10 $20 $40 $180
Expiry Period 10 Days 35 Days 35 Days 365 Days
Data 1GB 28GB* 35GB** 48GB

* 28GB on first 3 recharges within 90 days of activation - 3GB data on fourth recharge
**35GB on first three recharges within 90 days of activation - 10GB data on fourth recharge

Coles mobile phones

In addition to Coles Prepaid SIM cards, Coles also offers prepaid phones for either the Telstra or Optus network. While Coles mobile phones cannot be purchased online, you can find them available at Coles Supermarkets across the country.

Interested in a prepaid Coles mobile phone?It's important to note that Coles mobile phones are available for either the Telstra or Optus network, and are locked to only that network. If you purchase a Telstra phone you can only use the Telstra network, and if you purchase an Optus phone through Coles you can only use the Optus network.

How To Purchase, Activate, and Recharge a Coles Prepaid SIM Card

Customers can purchase a Coles Prepaid SIM card at any Coles Supermarket or Coles Express. Once purchased, customers can activate their SIM card, and choose their prepaid plan, online. When activating a SIM card, customers will need at least one valid form of identification which can include a credit card.

To recharge your Coles mobile, go online and enter your prepaid service number. Customers can recharge their prepaid service with a credit card or PayPal, purchase a voucher in-store, or set up AutoRecharge.

Contact Coles Prepaid Customer Service

Whiles Coles Supermarkets has multiple phone numbers available for customers to call, for information directly relating to Coles Prepaid services, customers can dial 1300 644 741.

This number can be used to contact Coles customer service for all prepaid phone questions and comments including information about international roaming, any problems relating to prepaid recharge vouchers, or to reset a voicemail PIN.

Coles Prepaid also provides a dedicated number for complaints you might have with your Coles mobile service. If you're dissastisfied with your Coles service, you can call 1300 555 002 to attempt to have your complaint resolved.

If you want to know your Coles Prepaid balance, text either ‘BAL’ or ‘BALANCE’ to 9999 or call 555 from your Coles Prepaid phone, and follow the prompts. In addition, Coles Prepaid will send alerts to your phone for the following reasons:

  • If you have less than 100MB, then less than 40MB of your included data allowance and Extra Data
  • If you have less than $3 and $1 Extras Credit
  • If you have less than 30 mins and then less than 5 mins of your included standard international call minutes left

Flybuys and Coles mobile phones

Flybuys are Australia's most popular rewards program, and members can collect points at any Coles Supermarket by scanning the back of their Coles credit card. Flybuys points never expire, as long as you collect or redeem them at least once per year, and can be used for a number of different purchases, including topping up and recharging your Coles prepaid mobile phone. By redeeming 500 flybuys points, you'll be able to receive $2.50 off your Coles prepaid mobile recharge.

Flybuys contactFlybuys rewards members can contact flybuys rewards customer service by calling the flybuys phone number 13 11 16 between 9am and 7pmAET Monday to Friday

Coles mobile reviews

Customers of Coles prepaid mobile give the MVNO 2.1 out of 5 stars on ProductReview, with 49 one-star reviews and only 14 five-star reviews. While many customer reviews of Coles Prepaid cite absolutely no issues with their service, some customers say they’ve come across difficulty activating their SIM card or porting their old number to the Coles Prepaid service. When facing issues, customers have also noted it can be difficult to get in touch with customer service and get the issue resolved.