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Dodo Contact, Customer Support, and Technical Support

Dodo offers a number of home utility services including broadband and NBN, mobile phone plans, and electricity and gas service, across Australia. If you’re a current Dodo broadband & mobile customer, or looking to switch to one of their home utility offers, you can find all the ways to contact Dodo customer service, sales, and technical support by reading more below.


Dodo contact numbers

Dodo has one phone number for all customers, no matter if you need broadband support, sales help, or Dodo Power & Gas support. Dodo customer service can be reached at 13 DoDo (13 36 36). Additionally, Dodo has an alternative phone number for landline calls, which can also be used to call Dodo from overseas by adding country code +61 to 02 8375 3629.

Dodo customer support phone numbers
General phone number Alternative phone number
13 DoDo
13 36 36
02 8375 3629
Overseas: +61 02 8375 3629

Dodo business hours

Dodo offers different business hours depending on the department you are trying to contact. If you are trying to contact Dodo customer service outside of these hours you can submit an online support request form or, for account help, log into your My Dodo account.

Dodo business hours
Sales Customer support Dodo technical support
Mon to Fri: 8am-11pm
Sat & Sun: 9am-6pm
Mon to Fri: 9am-6pm Mon to Sun: 9am-9pm

Dodo technical support contact

Dodo technical support can be contacted by dialing 13 DoDo (13 36 36) or their alternative number 02 8375 3629 (add +61 for international calls). Technical support is available Monday to Sunday, from 9am to 9pm.

Dodo also offers online technical support request forms for broadband, mobile, and home phone help for customers outside of technical support business hours or for those who would prefer not to call. Simply fill out the appropriate form with your contact information and details about your service request. Before filling out a request, turn off all devices for at least 10 seconds, including modems, computers, and power line adapters, as this can often fix most minor issues. Alternatively, customers may also be able to find answers to their technical support questions on Dodo’s support page.

Dodo billing, payments, and financial help

Whether you’re a Dodo mobile phone customer, Dodo broadband customer, or both, the ways you pay for your Dodo services will vary. Below you can find how to activate and recharge your Dodo mobile phone plan, or pay your Dodo broadband invoice online and over the phone.

Dodo mobile activation & recharge

Dodo SIM cards automatically activate 10 days after you’ve purchased your SIM card and it has been dispatched to your address. If you want to activate your Dodo mobile plan before this, you can do so either through your My Dodo online account or call the Dodo mobile activation line 1300 308 532.

Once your SIM card is activated, you can recharge your Dodo mobile phone plan either online, through My Dodo account management, or by purchasing a Dodo recharge voucher in-store and using the voucher code online.

Dodo broadband billing & payments

When you sign up for a Dodo internet service, you will be asked to nominate a direct debit payment method for your plan, with your payment details able to be updated and changed through your My Dodo account. Dodo broadband services are set up to be automatically debited from your chosen payment method every month, however if you want to pay a different way, or before your payment due date, Dodo has a few other bill payment methods available.

Dodo bill payment methods
Bill payment method How to pay
Online Use a credit or debit card online via Dodo Pay My Bill service
Phone Call 13 DoDo
BPAY BPAY Biller Code available on your latest invoice

Contact Dodo financial hardship team

If you’re having trouble paying your Dodo bill, you can contact Dodo's financial hardship team by phone, email, or written post. When contacting Dodo, they will ask some information of you including your current circumstances, income, and personal details. If you choose, you may also wish to fill out a Statement of Financial Position form, which can then be sent to the Dodo financial hardship team by email or post.

Dodo financial hardship contact
Phone
Mon to Fri: 9am-6pm
Email Postal address
1300 907 283 financialhardship@dodo.com.au Dodo Financial Hardship
Case Manager
PO Box 631, Collins Street West
Melbourne, VIC 8007

There are a number of ways the Dodo financial hardship team might be able to help you get back on track and will be subjected to a review every three months. This includes:

  • Payment arrangements
  • Spend controls
  • Restrictions of service
  • Low-cost interim options
  • Waiver of late payment or cancellation fees

My Dodo account management

My Dodo is Dodo’s account management platform available to Dodo customers. With My Dodo, customers can see all their Dodo services, including mobile, broadband, and energy, in one place. This includes:

  • Updating payment details, viewing account balance, and making payments
  • Checking past invoices
  • Managing usage and updating mobile usage alert settings
  • Updating contact details including login email for My Dodo
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