Dodo Broadband & Mobile: Customer Service and Technical Support Contact Information

Dodo offers broadband and mobile services in addition to energy services. Continue reading for information about contacting Dodo broadband and mobile services, including customer service phone numbers, information about technical support, how to subscribe, and how to pay a Dodo bill.


Phone numbers to contact Dodo

Customers who wish to call Dodo for mobile and broadband services can get in touch by ringing 13 DoDo (13 36 36). Dodo also offers an alternative phone number, which can also be used to call Dodo while overseas by adding Australian country code +61.

Hours vary depending on the inquiry.

Dodo mobile and broadband customer service hours
  Alternative Number Hours Available
Sales Enquiries 02 8375 3629 8 am - 11 pm weekdays
9 am - 9 pm weekends
Customer Support 02 8375 3629 10 am - 7 pm weekdays
Technical Support 02 8375 3629 8 am - 11 pm weekdays
8 am - 10 pm weekends

Best time to contact Dodo customer service

Dodo customer service is available weekdays, with additional hours on the weekends. Customers trying to call Dodo during peak weekday hours, however, can expect to wait before reaching a live operator.

Dodo technical support contact information

Dodo technical support can be contacted by dialling 13 DoDo (13 36 36) or their alternative number 02 8375 3629 (add +61 for international calls). Technical support is available weekdays between 8 am and 11 pm and weekends from 8 am to 10 pm.

Dodo also offers an online contact form for customers to detail any technical support inquiry to encounter. Alternatively, customers may also be able to find answers to their technical support questions on Dodo’s support page.

How to pay a Dodo bill

Mobile phone customers of Dodo can buy a mobile recharge voucher online or in most major outlets. To apply add-ons, such as data packs, you will need to log into your My Account.

Dodo broadband customers can pay their bill online.

Subscribe to Dodo broadband or mobile

Customers interested in subscribing to a Dodo broadband or mobile plan can call 13 DoDo (13 36 36) or their alternative number 02 8375 3629. Customers can also sign up for mobile or broadband services online. When signing up online, customers will need to provide identification. According to the Australian government, customers with multiple prepaid mobile phone services will need to provide additional identification.

For more information on identity checks with prepaid mobile phones, visit the ACMA website.

Contact Dodo from overseas

Customers overseas can call Dodo customer service by dialling their alternative phone number 02 8375 3629, starting with Australian country code +61. All customer service hours are in AEST.

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