Privacy Policy

This policy applies to the Selectra Australia website (selectra.com.au) and to any product, service or page that links to it. By using our site and giving us your details, you agree that we can handle your personal information the way we describe here. If you give us information about someone else, please make sure they are happy for you to do so.

Here is a quick rundown of what this policy covers:

1. Who we are;
2. What personal information we collect;
3. How we collect it;
4. Why we collect it and how we use it;
5. Who we share it with;
6. Whether your information goes overseas;
7. How we keep it safe;
8. How long we hold onto it;
9. Marketing and the choices you have;
10. Cookies and tracking;
11. Your privacy rights;
12. How to ask a question or make a complaint.

Who we are

Selectra Australia runs a free comparison service that helps Australian households compare and switch electricity, gas, broadband and mobile plans. The site is operated by Selectra SAS, with its registered office at 66 rue Sébastien Mercier, 75015 Paris, France. For the purposes of the Privacy Act, Selectra is the entity responsible for the personal information collected through this site, and we decide how and why that information is handled.

If you have any questions about your privacy or want to get in touch about your information, email us at [email protected].

What personal information we collect

We only collect the information we genuinely need to help you compare plans and, if you ask us to, switch providers. Depending on how you use the site, this can include:

• Your name and contact details, such as your phone number, email address and postcode or address;
• Details about your current energy, broadband or mobile setup, including your usage, your current plan and information from your bill if you choose to share it;
• Information you give us when you fill in a form, request a quote, sign up to our newsletter or get in touch with our team;
• A record of your contact with us, including emails and phone calls, which may be recorded for quality and training;
• Technical information collected automatically when you browse, such as your IP address, device and browser type, and the pages you visit;
• Your marketing preferences and whether you have opted in or out of hearing from us.

We do not go looking for sensitive information (such as health, religion or political views), and we ask you not to send it to us unless it is genuinely needed for a service you have asked for.

How we collect it

Most of the time we collect your information straight from you, when you fill in a form, give us a call, send an email, subscribe to our updates or accept cookies on the site. Sometimes we also receive information from third parties, such as our provider partners, service suppliers and publicly available sources, to keep your details accurate, meet our legal obligations and offer you deals we think are worth a look. If we ever collect your information from someone other than you, we will handle it under this policy.

Why we collect it and how we use it

We use your personal information to:

• Compare energy, broadband and mobile plans so we can point you to a deal that suits you;
• Help you switch to a new provider when you ask us to, and keep you posted on how your application is going;
• Answer your questions and provide customer support;
• Send you offers, newsletters and updates you have agreed to receive;
• Run customer satisfaction surveys and improve the service we offer;
• Personalise the content and experience you see on our site;
• Keep our service secure, run quality checks, and carry out research and testing;
• Meet our legal and regulatory obligations under Australian law.

If you do not give us the details we need to run a comparison or set up a switch, we may not be able to provide that service.

Who we share it with

Our comparison service only works if we can pass some of your details to the right people. We may share your information with:

• The energy, broadband or mobile provider you choose, so they can give you a quote or set up your service;
• Trusted suppliers who help us run the service, such as hosting, customer support, IT and marketing partners, who can only use your information to do a job for us;
• Other companies in the Selectra group that act on our behalf under this policy;
• Government agencies, courts or regulators where the law requires it, or to protect our rights or someone's safety;
• A new owner, if our business is ever sold, merged or restructured.

When you choose a particular provider, we only pass your details to that company. Once you deal directly with them, their own privacy policy applies. We never sell your personal information.

Whether your information goes overseas

Because Selectra is a global business with its head office in France, some of your information may be stored or handled outside Australia, including in the European Economic Area, by us or by our service providers. Wherever your information goes, we take reasonable steps to make sure it is protected to a standard consistent with the Australian Privacy Principles and this policy.

How we keep it safe

We take the security of your information seriously. We use a mix of technical and organisational measures, such as access controls and encryption where appropriate, to protect your details from loss, misuse and unauthorised access. No system is ever completely bulletproof, and we cannot guarantee the security of information sent over the internet, but we work hard to keep up with current best practice.

If a data breach happens that is likely to cause serious harm, we will act in line with the Notifiable Data Breaches scheme, which means we will let you and the Office of the Australian Information Commissioner (OAIC) know as required.

How long we hold onto it

We keep your personal information only for as long as we need it to provide our service, meet our legal obligations, and let you know about deals that might save you money. As a general rule we hold your details for up to three years after your last interaction with us, whether or not you went ahead with a switch. After that, we either delete your information or anonymise it so it can no longer identify you, keeping it only for statistics. You can ask us to stop using your information at any time.

Marketing and the choices you have

If you have opted in, we may send you offers, newsletters and updates by email, SMS or phone about products and services we think you will find useful, including those from our partners. Every marketing email and text includes an easy way to opt out, in line with the Spam Act 2003. You can also tell us to stop at any time by emailing [email protected]. Please allow a couple of days for changes to take effect. Even if you opt out of marketing, we may still need to contact you about a service you have signed up for.

Cookies and tracking

Like most websites, we use cookies and similar technologies to make the site work, remember your preferences, understand how people use our pages and show you relevant content and ads. You can manage or turn off cookies through your browser settings, though some parts of the site may not work as well if you do. We use the information cookies collect to improve the site, measure how our ads perform and personalise your experience.

Your privacy rights

Under the Privacy Act and the Australian Privacy Principles, you have the right to:

• Ask for a copy of the personal information we hold about you;
• Ask us to correct anything that is wrong or out of date;
• Ask us to delete your information when we no longer need it;
• Opt out of marketing at any time;
• Withdraw your consent where we rely on it;
• Make a complaint if you think we have mishandled your information.

To make a request, just email us at [email protected]. We may ask you to confirm who you are before we act, and we will get back to you within a reasonable time, usually within 30 days.

Other websites

Our site may link to other websites, social media buttons or widgets to make it easy for you to find relevant content. We are not responsible for the privacy practices or content of those sites, so it is worth reading their own privacy policies before you share any details with them.

Changes to this policy

We may update this policy from time to time to keep up with changes to our service or the law. When we do, we will revise the "last updated" date shown on this page, so it is a good idea to check back now and then.

How to get in touch or make a complaint

If you have a question about your privacy, or you are not happy with how we have handled your information, please contact us first at [email protected] so we can try to sort it out. If you are still not satisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

© Selectra SAS — All rights reserved — Last updated June 2026