The big picture
Transferring is the default. It is not always the win.
Most people assume the job at a house move is to carry the same internet plan to the new address. Sometimes that is right. But a move is the one moment switching is genuinely easy: there is no overlap to manage, often no early-exit fee once you are out of contract, and new-customer offers that existing customers never see. So the real question is rarely "how do I transfer", it is "should I transfer at all, or is this the moment to get a better plan". The tool on the right gives you a straight answer for your provider, then the guide for your provider walks through the exact steps.
The move-day advantage: at no other time is leaving a provider this painless. There is no period where you are paying two bills, no double connection to juggle, and if you are out of contract, no exit fee. On top of that, the best prices in broadband go to new customers, not loyal ones. So before you lodge a transfer, spend five minutes checking what a fresh plan at the new address would cost. If it is cheaper, the move just paid for itself.
How to decide
Three questions settle transfer versus switch
Answer these before you do anything, and the right move is usually obvious.
Does it reach the new address?
If your provider cannot service the new address, the decision is made: you switch. If it can, the next two questions decide whether you should anyway.
Are you still in contract?
Out of contract, you can leave with no penalty, so a better deal is pure upside. In contract, weigh any exit fee against the saving from switching.
Is a new plan cheaper?
New-customer pricing usually beats what loyal customers pay. If a fresh plan at the new address undercuts your current one, the move is the moment to take it.
Step-by-step by provider
Move your service, provider by provider
The exact steps, fees and timing for transferring each major provider, plus the switch-instead option for every one.
Internet transfer guides
Moving with Telstra
Move your Telstra internet, what carries over and what resets on the new connection.
OMoving with Optus
Transferring Optus broadband, plus when a new-address offer beats keeping your plan.
TMoving with TPG
How a TPG transfer works, timing the disconnect, and the switch-instead option.
iMoving with iiNet
Taking your iiNet plan with you, or moving to a sharper plan at the new place.
VMoving with Vodafone
Moving Vodafone home internet, including 5G and NBN service across addresses.
BMoving with Belong
Transferring Belong broadband, and whether month-to-month makes switching easier.
EMoving with Exetel
How to move your Exetel connection, and the no-lock-in switch alternative.
SMoving with Superloop
Carrying a Superloop plan to the new address, or comparing before you commit.
Keep exploring
The rest of the move, sorted
Internet is one line on the moving checklist. Here is where to line up the connection, compare providers and plan the rest.
Connect internet at a new home
Setting up a fresh connection from scratch, and how long it really takes.
ExploreCompare internet providers
See who services the new address, and land a new-customer deal while you are at it.
ExploreMoving house checklist
Every utility, address change and task, in the order to tackle them.
ExploreCommon questions
A Selectra expert answers your moving questions
It depends on three things: whether your provider services the new address, whether you are still in contract, and whether a new-customer plan is cheaper than what you pay now. If you are out of contract and a better deal exists, a move is the easiest possible time to switch, because there is no overlap and usually no exit fee. If you are happy with your plan and it reaches the new address, transferring is simpler. The decision helper at the top weighs this for your provider.
Often there is a new-connection or relocation fee, and the timing of your disconnect and reconnect can leave a short gap. The amount varies by provider and by the connection type at the new address, which is why each provider guide sets out the specific fees and steps to expect.
If the new address already has an active connection of the same type, it can be same-day or a few days. If a new connection has to be built, it can take longer, so the standard advice is to lodge the move one to two weeks ahead and have a mobile backup for any gap.
Usually the plan carries over, but the connection technology at the new address can change what speed tier is available, and any promotional pricing you signed up on may not follow you. Always confirm the speed and price for the new address before you commit, rather than assuming it is identical.
Then the choice is made for you: you switch. Compare the retailers that do serve the new address on the same underlying network, and treat it as a chance to land a new-customer deal. The internet providers directory lists who supplies your area.