Customer enquiries
1300 936 466General electricity & account enquiries
Customer service & contact
ZEN Energy
Customer service & contact
Contact ZEN Energy
ZEN Energy customer enquiries are on 1300 936 466 or at [email protected]. For residential solar and battery service, the partner line is 1300 430 917. Below are all the ways to reach ZEN Energy, plus who to call in an outage.
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ZEN Energy contact details
The fastest ways to reach ZEN Energy. Tap a number to call.
Residential solar service
1300 430 917Home solar & battery service (MAC Trade Services)
General enquiries by email
Life-threatening emergency
000Always call emergency services first
Where ZEN Energy is
ZEN Energy offices
ZEN Energy is headquartered in Adelaide, with offices in Melbourne and Sydney. Customer support is by phone and email rather than in person.
South Australia (head office)
Level 7, 101 Pirie Street, Adelaide SA 5000
Victoria
Level 10, 473 Bourke Street, Melbourne VIC 3000
New South Wales
Level 41, Tower One, 100 Barangaroo Avenue, Sydney NSW 2000
Emergencies
Emergencies and power outages
For outages and faults it is your energy distributor, not ZEN Energy, who restores supply. Find your distributor's 24/7 emergency number on your latest energy bill.
Serious danger to life or property
Emergency services
000Power outage, fallen lines or no supply
Your local energy distributor
See your billAccount, billing or plan questions
ZEN Energy customer enquiries
1300 936 466Emergency number. If there is a risk to life or property, call the emergency services on 000 immediately.
Common questions
A Selectra expert answers your most common ZEN Energy contact questions
Call ZEN Energy on 1300 936 466 for general electricity and account enquiries, or email [email protected]. For residential solar and battery service, the service partner line is 1300 430 917.
ZEN Energy's head office is in Adelaide (Level 7, 101 Pirie Street, SA 5000), with further offices in Melbourne and Sydney. Day-to-day support is by phone and email rather than in person.
Residential solar and battery installation and service is handled through a service partner, MAC Trade Services, on 1300 430 917. Electricity account questions go to ZEN Energy on 1300 936 466.
For a life-threatening emergency, call 000 immediately. For a power outage, fallen lines or loss of supply, contact your local energy distributor (not your retailer); their 24/7 number is on your bill and on our power outage page.
ZEN Energy offers renewable electricity plans for homes, but it is always worth checking it against the market. Compare retailers that supply your address, including other renewable plans, before signing up.
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Before you sign up, compare ZEN Energy
A renewable mission is a real plus, but rates still vary. Compare ZEN Energy against other retailers that supply your address to find the plan that fits how you actually use electricity.