Customer service
1800 010 648Account & billing · Mon–Fri 8am–6pm (AET)
Customer service & contact
Customer service & contact
Tango Energy contact numbers
The general Tango Energy contact number is 1800 010 648. Below we break down every way to contact Tango, whether you are an existing customer with a question or looking to sign up to a Tango electricity or gas plan.
1800 010 648 · service
1800 861 952 · sales
Live chat weekdays
Overseas & interpreter
In a hurry
The Tango numbers most people need
Tap any number to call. Whether you live in VIC, NSW, QLD or SA, your query is handled by the same Tango teams.
Sales team
1800 861 952New plans & sign-ups · Mon–Fri 8:30am–6pm
Calling from overseas
+61 3 7065 12128:30am–7pm (AET)
Interpreter service
1800 865 206Mon–Fri 8am–6pm (AET)
All Tango contact numbers
Search the full Tango phone directory
Type what you need (e.g. "sales", "overseas", "interpreter", "solar") to filter the list.
Multisite customers & brokers
1800 749 314For multisite accounts and brokers. Mon–Fri 9am–5pm (AET).
No Tango number matches that search. Try a broader term, or call the general line on 1800 010 648.
Hours shown are a guide and can change; check tangoenergy.com for the latest.
Online channels
Contact Tango Energy online
If you prefer not to call, Tango offers live chat, email and an online callback form.
Tango Live Chat
Live chat is open Mon–Fri 8am–6pm (AET). Find the chat icon in the bottom-right of tangoenergy.com; a virtual assistant directs you to support or sales. You can also continue in Facebook Messenger.
Online callback form
Request a callback on the Tango contact page. Provide your name, email, preferred contact method and a good time to talk, and a Tango team member will reach out as soon as possible.
Email Tango
To send documents, bills or speak to a customer service representative, email the team at [email protected].
For businesses & brokers
Tango phone numbers for business
Multisite customers and brokers have their own dedicated Tango lines.
Multisite & brokers
1800 749 314Multisite accounts & brokers
Mon – Fri: 9am – 5pm (AET)
Sales team
1800 861 952New plans & sign-ups
Mon – Fri: 8:30am – 6pm (AET)
Emergencies
Tango emergency contact & power outages
Although Tango sells you electricity and gas, it is your energy distributor who connects your home and fixes faults and outages. Find your distributor's 24-hour emergency number on your latest energy bill.
Serious danger to life or property, or you smell gas
Emergency services
000Power outage or a minor electrical fault
Your energy distributor
See your billEmergency number. If there is a serious danger to life or property, or you smell gas, call the emergency services on 000 immediately.
In writing
Tango email & postal addresses
For written correspondence such as complaints, forms or cheque payments, contact Tango by email or post.
Retail Operations
PO Box 320
Geelong North VIC 3215
Bill payments by cheque
AGL Sales Pty Ltd
PO Box 320
Geelong North VIC 3215
Customer support email
Paying your bill
Tango payment & billing options
Tango gives you flexible ways to manage your energy bills. Opting for eBilling avoids a $3.30 paper bill fee.
Tango app
Make one-touch payments using your Tango login credentials in the My Tango app.
My Account
Pay online through your My Account with a stored payment method.
Card or PayPal
Pay online with Visa, Mastercard, AMEX or PayPal.
Direct debit
Set up direct debit from a savings, credit or cheque account.
By phone
Call 1800 010 648 to pay over the phone.
BPAY
Set up BPAY through your bank using Tango's biller code.
Australia Post
Pay in person at any Australia Post office.
Centrepay
Pay from your Centrelink account with the reference number 555112402T.
Struggling to pay? Tango can help
If you are experiencing financial hardship, Tango can organise a payment extension or payment plan and help you find any concessions or rebates available to you. Contact Tango on 1800 010 648 as soon as possible to talk through your options. A free, independent financial counsellor can also help you reduce your energy bills.
Complaints
How to make a complaint to Tango
Tango views every complaint as an opportunity to improve, and follows a staged process.
01
Contact Tango
Raise your complaint by phone on 1800 010 648 (Mon–Fri 8am–6pm AET), by post to Tango Energy, Retail Operations, PO Box 320, Geelong North VIC 3215, or via the online contact form.
02
Logged & investigated
Tango confirms your details and account identifiers (NMI or MIRN), logs the complaint and sets clear communication timelines, which may extend up to 14 business days for complex matters.
03
Energy Ombudsman
If you are still dissatisfied, escalate it free of charge to the Energy Ombudsman in your state.
| State | Phone number |
|---|---|
| South Australia | 1800 665 565 |
| Victoria | 1800 500 509 |
| Queensland | 1800 662 837 |
| Western Australia | 1800 754 004 |
| Australian Capital Territory | 02 6207 1740 |
| New South Wales | 1800 246 545 |
Manage online
Tango app & My Account
Register for My Tango at the My Account registration page with your name, email, account number, NMI and date of birth. The same login works for the app and online portal. With My Tango you can:
- Update your details: Keep your Tango contact and account information current.
- Manage bill delivery: Set up eBilling and choose your delivery preferences.
- View & pay bills: See, manage and pay your Tango Energy bill.
- Payment extensions: Request an extension or add an energy concession.
- Track your usage: Monitor your energy usage and manage multiple accounts.
Common questions
A Selectra expert answers your most common Tango contact questions
You can call Tango Energy customer service on 1800 010 648, available Monday to Friday 8am–6pm (AET).
For sales enquiries and plan sign-ups, call 1800 861 952 between 8:30am and 6pm Monday to Friday (AET).
Yes. Tango offers live chat support Monday to Friday, 8am–6pm (AET). Find the chat icon in the bottom-right corner of tangoenergy.com, or continue the conversation in Facebook Messenger.
Postal correspondence can be sent to Tango Energy Retail Operations, PO Box 320, Geelong North VIC 3215. You can also email [email protected].
Pay through the Tango app or My Account, by phone on 1800 010 648, by card or PayPal online, direct debit, BPAY, in person at Australia Post, or via Centrepay. Opting for eBilling avoids a $3.30 paper bill fee.
Register for My Tango online with your name, email, account number, NMI and date of birth. Use your login to manage bills, set up eBilling, request payment extensions and track usage.
In an emergency, or if you detect gas leaks or downed power lines, call 000 immediately. For outages, contact your local energy distributor — the 24-hour number is on your Tango bill. Tango sells you energy but cannot fix outages directly.
Submit complaints by phone on 1800 010 648, by post, or via the online form. If unsatisfied, escalate to your state's energy ombudsman for independent dispute resolution.
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Whatever your query, it is worth checking your plan against the market. Compare Tango with other retailers that supply your address to find the plan that fits how you actually use electricity and gas.