Business electricity & gas
13 23 76General enquiries · Mon–Fri 8:30am–5pm AEST
Customer service & contact
Shell Energy
Customer service & contact
Contact Shell Energy
Shell Energy's business team is on 13 23 76 (Mon–Fri 8:30am–5pm AEST) or at [email protected]. If you are a household, Shell serves homes through Powershop. Below are all the ways to reach Shell Energy, plus who to call in an outage.
In a hurry
Shell Energy contact numbers
The fastest ways to reach Shell Energy for business. Tap a number to call.
Energy Solutions support
1300 881 176Business solutions support (option 2)
Life support (24 hours)
13 23 76Register life-support equipment at your premises
Home customers
Powershop
Households are served by Shell's Powershop brand
Business enquiries can also be emailed to [email protected]. Household customers should use Powershop.
Where Shell Energy is
Shell Energy offices
Shell Energy is headquartered in Brisbane, with offices in four states. Customer support is by phone and email rather than in person.
Queensland (head office)
275 George Street, Brisbane QLD 4000
New South Wales
100 Pacific Highway, North Sydney NSW 2060
Victoria
Level 12, 360 Collins Street, Melbourne VIC 3000
Western Australia
562 Wellington Street, Perth WA 6000
Emergencies
Emergencies and power outages
For outages and faults it is your energy distributor, not Shell Energy, who restores supply. Find your distributor's 24/7 emergency number on your latest energy bill.
Serious danger to life or property
Emergency services
000Power outage, fallen lines or no supply
Your local energy distributor
See your billBusiness account or billing questions
Shell Energy business support
13 23 76Emergency number. If there is a risk to life or property, call the emergency services on 000 immediately.
Common questions
A Selectra expert answers your most common Shell Energy contact questions
For business electricity and gas, call 13 23 76, Monday to Friday 8:30am–5pm AEST, or email [email protected]. Energy Solutions customers can call 1300 881 176 (option 2).
Shell Energy supplies businesses. Australian households are served through Powershop, so home customers should use Powershop's contact details rather than the Shell Energy business line.
If someone at your premises relies on life-support equipment, register it with Shell Energy by calling 13 23 76. Always call 000 first in a medical emergency.
Shell Energy's head office is in Brisbane (275 George Street, QLD 4000), with further offices in Sydney, Melbourne and Perth. Support is by phone and email rather than in person.
For a life-threatening emergency, call 000. For an outage, fallen lines or loss of supply, contact your local energy distributor (not your retailer); their 24/7 number is on your bill and on our power outage page.
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