Shell Energy
Shell Energy is one of Australia's largest electricity and gas retailers, focused on business and commercial customers. Formerly ERM Power, it was acquired by Shell in 2019, and in 2022 Shell added the household retailer Powershop to serve Australian homes. So if you run a business, Shell Energy supplies you directly; if you are a household, you are served through Powershop, and comparing the wider market is the best way to find a competitive plan.
Business
electricity & gas focus
Since 2019
part of Shell (ex-ERM Power)
Powershop
for Australian homes
13 23 76
business enquiries
Where it operates
Where does Shell Energy operate?
| State | Electricity | Gas |
|---|---|---|
| Queensland | ✓ | ✓ |
| New South Wales | ✓ | ✓ |
| Victoria | ✓ | ✓ |
| South Australia | ✓ | ✓ |
Climate record
How green is Shell Energy?
Beyond standard supply, Shell Energy offers business energy-management and solar solutions, with a stated focus on lower-carbon energy over time.
1.85/5
Selectra customer reviews
47 reviews
What customers say about Shell Energy
Live customer ratings are aggregated from public review platforms. Read our full Shell Energy review for the detail.
Read our full Shell Energy review →Common questions
Shell Energy: your questions answered
Shell Energy itself focuses on business and commercial electricity and gas. Australian households are served through Powershop, the residential retailer Shell acquired in 2022. If you are a home customer, see our Powershop page or compare the wider market.
Shell Energy Australia was built from ERM Power, which Shell acquired in 2019. It is part of the global Shell group, and in 2022 Shell also acquired the household retailer Powershop in Australia.
For business electricity and gas, call 13 23 76 (Mon–Fri 8:30am–5pm AEST) or email [email protected]. Full details and office addresses are on the contact page.
For business customers, value depends on your site, usage and contract. For households, the most reliable way to judge value is to compare retailers that supply your address against the reference price, rather than relying on a single brand.
Shell Energy operates across the National Electricity Market, with offices in Brisbane (head office), Sydney, Melbourne and Perth serving business customers in Queensland, New South Wales, Victoria, South Australia and beyond.
Is Shell Energy the cheapest for your home?
Shell Energy is one option, but not always the cheapest. Compare it against other retailers that supply your address to find the plan that fits how you use energy.