Existing customers
1300 662 778Customer support · Mon–Fri 8am–6pm
Customer service & contact
Customer service & contact
Momentum Energy contact numbers
The general Momentum Energy contact number for existing customers is 1300 662 778. Below we break down every way to contact Momentum, whether you are a long-standing customer or looking to sign up to a Momentum electricity or gas plan.
1300 662 778 · existing
1800 794 824 · new
Business · 24/7
My Account & email
In a hurry
The Momentum numbers most people need
Tap any number to call. Whether you live in VIC, NSW, QLD or SA, your query is handled by the same Momentum teams.
New customers
1800 794 824Sales · Mon–Fri 8am–6pm
Small business
1300 212 657SME customer support · 24/7
Calling from overseas
+61 3 8612 6400Mon–Fri 8am–6pm
All Momentum contact numbers
Search the full Momentum phone directory
Type what you need (e.g. "sales", "business", "overseas") to filter the list.
Customer support
1300 662 778For existing residential customers — billing, plan changes and account help. Mon–Fri 8am–6pm.
Sales — new customers
1800 794 824For new customers signing up to a Momentum plan. Mon–Fri 8am–6pm.
Small & medium business
1300 212 657Customer support for small and medium business accounts. Open 24/7.
No Momentum number matches that search. Try a broader term, or call the general line on 1300 662 778.
Hours shown are a guide and can change; check momentumenergy.com.au for the latest.
Online channels
Contact Momentum Energy online
If you prefer not to call, you can message Momentum through My Account, request a callback, or send an email. Self Serve (Nothing Fancy) customers can only contact Momentum by email or My Account.
Message via My Account
Log in to My Account and click "Help & Support" to message a Momentum representative. The conversation never disappears, so you can respond whenever you like.
Request a callback
Outside business hours, use the online contact page to request a callback. Provide your name, phone number, email and customer type, and a Momentum representative will get back to you.
Email Momentum
- Residential & SME: [email protected]
- Large business: [email protected] or [email protected].
For businesses
Momentum phone numbers for business
Commercial and industrial customers have their own Momentum lines, open around the clock.
Small & medium business
1300 212 657SME customer support
24/7
Large business
03 8612 6450Corporate & industrial accounts
24/7
Emergencies
Momentum emergency contact & power outages
Although Momentum sells you electricity and gas, it is your energy distributor who connects your home and fixes faults and outages. Find your distributor's emergency number on your latest energy bill.
Serious danger to life or property, or you smell gas
Emergency services
000Power outage or a minor electrical fault
Your energy distributor
See your billEmergency number. If there is a serious danger to life or property, or you smell gas, call the emergency services on 000 immediately.
In writing
Momentum email & postal addresses
For written correspondence such as complaints, forms or cheque payments, contact Momentum by email at [email protected] or by post.
Head office (Melbourne)
Flinders Lane, PO Box 353
Melbourne VIC 3000
Retail / postal
South Melbourne Market Street
PO Box 5329, South Melbourne VIC 3205
Hobart
4-12 Elizabeth St, Level 10
Hobart TAS 7000
Bill payments by cheque
GPO Locked Bag 2930
Melbourne VIC 3000
Paying your bill
Momentum payment & billing options
Momentum gives you flexible ways to manage your energy bills, including spreading payments evenly with SmoothPay.
Pay online
Pay through your My Account, or pay without logging in.
Credit or debit card
Pay online with Mastercard, Visa or American Express.
Direct debit
Set up direct debit through My Account.
By phone
Pay over the phone by calling 1300 662 778.
BPAY
Use the biller code on your latest Momentum bill through your bank.
Australia Post
Pay over the counter, by calling 131 618, or at the AusPost payment website.
Cheque by mail
Send a cheque with your payment slip to Momentum Energy, GPO Locked Bag 2930, Melbourne VIC 3000.
Centrepay
Pay from your Centrelink account with the reference number 555061190T.
Struggling to pay? SmoothPay & payment plans
If you cannot pay your bills, contact Momentum on 1300 662 778 (Mon–Fri 8am–6pm) as soon as possible. You can request a payment extension in My Account under "Payment options", and eligible residential customers can use SmoothPay to even out payments across the year against predicted usage. A free, independent financial counsellor can also help you reduce your energy bills.
Complaints
How to make a complaint to Momentum
Momentum follows a simple, staged complaints process.
01
Contact Momentum
Raise your complaint by phone on 1300 662 778 (Mon–Fri 8am–7pm AEST), by email to [email protected], by fax on 03 9620 1228, or by post to PO Box 353, Flinders Lane VIC 8009.
02
Escalate internally
If your complaint is not resolved, ask to escalate it to a Momentum team leader. Title emails "Momentum Energy Complaints Team" and include your account number and preferred resolution.
03
Energy Ombudsman
If you are still not satisfied, escalate it free of charge to the Energy Ombudsman in your state.
| State | Phone number |
|---|---|
| South Australia | 1800 665 565 |
| Victoria | 1800 500 509 |
| Queensland | 1800 662 837 |
| Western Australia | 1800 754 004 |
| Australian Capital Territory | 02 6207 1740 |
| New South Wales | 1800 246 545 |
Manage online
Momentum My Account
Register online at My Account with your account number and date of birth. Business customers register with their account number plus ABN or ACN. With My Account you can:
- View, manage & pay bills: Handle your Momentum bills and payments in one place.
- Compare & switch plans: See and move between Momentum plans.
- Update your details: Keep your contact, billing and account information current.
- Organise a move: Arrange your move with Momentum online.
- Manage preferences: Control your payment options and communication preferences.
Common questions
A Selectra expert answers your most common Momentum contact questions
The general Momentum Energy contact number for existing customers is 1300 662 778, open Monday to Friday 8am–6pm. New customers can call sales on 1800 794 824.
Yes. Momentum Energy is an Australian gas and electricity retailer based in Melbourne, with support teams in Victoria and Tasmania. It is owned by the Australian renewable generator Hydro Tasmania.
You can message Momentum through My Account (Help & Support), request a callback via the online contact page, or email [email protected]. Large business customers can email [email protected] or [email protected].
Momentum is headquartered in Melbourne, with a postal address at South Melbourne Market Street, PO Box 5329, South Melbourne VIC 3205, and an office in Hobart. Written complaints go to PO Box 353, Flinders Lane VIC 8009.
Pay online or by card, set up direct debit, pay by phone on 1300 662 778, use BPAY, pay at Australia Post, by mail or via Centrepay. Self Serve (Nothing Fancy) customers pay by direct debit only.
Call 1300 662 778 to cancel over the phone, or complete the Momentum cancellation form and send it by fax (03 9620 1228), email ([email protected]) or post to PO Box 353, Flinders Lane, Melbourne VIC 8009.
For a power outage or fault, contact your energy distributor — Momentum sells you energy but does not run the network. Find the distributor's number on your bill. For serious danger to life or property, or if you smell gas, call 000 immediately.
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