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FlowPower
Customer service & contact

Contact Flow Power

Flow Power's energy specialists are on 1300 080 608 (Mon–Fri 9am–5pm AEDT). Residential customers can call 1800 359 797 for billing and payments, or manage their plan in the Flow Power app. Below are all the ways to reach Flow Power, plus who to call in an outage.

Call 1300 080 608 Find an office
1300 080 608 general 1800 359 797 home billing App sign-up VIC, NSW, SA, QLD offices

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Flow Power contact numbers

The fastest ways to reach Flow Power. Tap a number to call.

General enquiries

1300 080 608

Energy specialists · Mon–Fri 9am–5pm AEDT

Residential billing & payments

1800 359 797

Home account, billing and payment help

Residential sign-up

Flow Power app

Home plans are joined and managed in the app

Life-threatening emergency

000

Always call emergency services first

Where Flow Power is

Flow Power offices

Flow Power is headquartered in Hawthorn, Melbourne, with offices in four states. Customer support is by phone, online chat and the app rather than in person.

Victoria (head office)

Ground Floor, 109 Burwood Road, Hawthorn VIC 3122

New South Wales

Suite 2, Level 15, 309 Kent Street, Sydney NSW 2000

South Australia

Level 24, Westpac House, 91 King William Street, Adelaide SA 5000

Queensland

Level 19, 10 Eagle Street, Brisbane QLD 4000

Emergencies

Emergencies and power outages

For outages and faults it is your energy distributor, not Flow Power, who restores supply. Find your distributor's 24/7 emergency number on your latest energy bill.

Serious danger to life or property

Emergency services

000

Power outage, fallen lines or no supply

Your local energy distributor

See your bill

Billing, account or plan questions

Flow Power residential support

1800 359 797

Emergency number. If there is a risk to life or property, call the emergency services on 000 immediately.

Common questions

A Selectra expert answers your most common Flow Power contact questions

Call Flow Power's energy specialists on 1300 080 608, Monday to Friday 9am–5pm AEDT, for general and business enquiries. Residential customers can call 1800 359 797 for billing and payment help, or use online chat and the contact form on the Flow Power website.

Flow Power residential plans are signed up and managed through the Flow Power app. You can call 1300 080 608 first if you have questions about whether a variable-price plan suits your home.

Flow Power's head office is in Hawthorn, Melbourne (109 Burwood Road, VIC 3122), with further offices in Sydney, Adelaide and Brisbane. Day-to-day support is by phone, online chat and the app rather than in person.

For a life-threatening emergency, call 000 immediately. For a power outage, fallen lines or loss of supply, contact your local energy distributor (not your retailer), whose 24/7 faults-and-emergencies number is on your bill and on our power outage page.

Flow Power does not publish a general customer-service email; it directs enquiries to phone, online chat and its contact form. For account help, calling 1800 359 797 (residential) or 1300 080 608 (general) is the quickest route.

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