Check & pay your bills
View and pay every EnergyAustralia bill online with Visa, Mastercard, American Express or direct debit.
My account & login
My account & login
EnergyAustralia login & My Account
An EnergyAustralia login account lets you do far more than check a bill. From your My Account dashboard you can pay bills, track usage, register a concession, manage your details and even organise your next move. This guide covers the benefits, how to register and log in, the business portal, the app and how to fix common login issues.
Pay bills online
Track usage
Mobile app
Business login
Why sign up
Why register for an EnergyAustralia login account?
You are not required to create an EnergyAustralia login, but the benefits are hard to pass up. Anyone can sign up, residential and business customers alike. With one free My Account you can:
Set up payment plans
Arrange direct debit, a bill payment plan or request a payment extension to suit your budget.
Update your details
Keep your contact, billing and account information up to date in a few clicks.
Monitor your energy usage
Track your electricity consumption and request your detailed energy usage data.
Register a concession
Apply a concession or rebate to your account online without calling.
Arrange your move
Move with EnergyAustralia, or manage a disconnection or new connection.
Add an account holder
Register an additional account holder and choose their level of access.
Having all your EnergyAustralia bills in one place makes them easier to pay, lets you monitor your consumption against the Australian average, and saves paper by switching to eBilling. You can also add a joint account holder and set their level of access.
Getting started
How to register for My EnergyAustralia
Registering takes just a few minutes. New customers or those switching can view EnergyAustralia energy plans first.
01
Gather your details
Have your account number, the email address linked to your account and a form of personal ID (driver’s licence, Medicare card or passport) ready.
02
Open the registration portal
Go to the EnergyAustralia registration page, enter your details online and follow the prompts to sign up.
03
Set your password
Create a password of at least 12 characters using upper- and lower-case letters, numbers and special characters, and your account is ready.
Not an EnergyAustralia customer yet? Check out EnergyAustralia energy plans and rates and sign up today.
Sign in
Log in to My EnergyAustralia account
Signing in takes seconds. Use the email address and password you set up during registration.
01
Go to the login page
Head to the EnergyAustralia My Account login page on any device.
02
Enter your details
Type the email and password you created during registration.
03
Manage your account
Sign in to reach your dashboard and manage your account from your phone, tablet, laptop or desktop.
Your dashboard holds all the key information about your account — usage, payments and billing history — in one place.
For business
EnergyAustralia login for business accounts
EnergyAustralia caters for businesses of every size, from small operators to large commercial and industrial accounts.
Small business
Small business customers use the same login and sign-up process as residential customers. Register with your account details, then manage bills, usage and payments from the same My Account portal.
My Account Large Business
A 24/7 portal for commercial and industrial customers. To register you need your email, account number and customer number. For help, contact EnergyAustralia on 1300 362 466 (Monday to Friday, 8:00am to 6:00pm) or email [email protected].
View & download energy bills
Track energy usage
Monitor your meter data
Access all account information
Manage payments
Available 24/7
If your business has a single parent account with multiple sites, register with the parent account number to see data for every site. If you have multiple parent accounts, register with one and contact EnergyAustralia to connect the rest within the portal.
On the go
EnergyAustralia mobile app
The EnergyAustralia app brings the most popular parts of My Account to your phone. It is available for residential and small-business accounts. Usage data in the app currently covers electricity only; for moving house or switching plans, use My Account online.
See bills & make payments
View and pay your bills on the go, with saved payment methods.
Submit meter readings
Send your own meter reads straight from your phone.
Go paperless
Register for paperless bills and statements.
Monitor usage on the go
Track your electricity use anywhere, any time.
Update your details
Edit your account details directly in the app.
Contact support
Get in touch with customer service in a couple of taps.
Download the EnergyAustralia app
Available for iPhone and Android, for residential and small-business accounts.
Login help
Common EnergyAustralia login problems
A few quick fixes for the issues people hit most when signing in. Still stuck? Contact EnergyAustralia on 133 466.
Forgotten password
Click “Forgotten password” on the login page and confirm your account email. EnergyAustralia emails a reset link that is valid for 24 hours — reset within that window or you will need to start again.
Account locked
After five failed login attempts your account is locked for one hour. Wait an hour and try again, and if you are still stuck, simply reset your password online.
App error or out-of-date data
App errors are usually scheduled maintenance; try again later. Billing and usage data can take 24 to 48 hours to refresh in the app.
Common questions
A Selectra expert answers your most common EnergyAustralia login questions
A My Account login lets you view and pay bills, set up direct debit and payment plans, request payment extensions, monitor your electricity usage, register a concession, add an additional account holder, manage your move, disconnection or new connection, and keep your details up to date. It is not required, but it adds a lot of convenience and control.
Registering takes a few minutes. Have your account number, the email linked to your account and a form of personal ID (driver’s licence, Medicare card or passport) ready, then enter your details online and follow the prompts. Your password must be at least 12 characters using upper- and lower-case letters, numbers and special characters.
Go to the EnergyAustralia My Account login page, enter the email and password you set up during registration and sign in. You can access your account from your mobile phone, tablet, laptop or desktop computer.
Yes. Small business customers use the same login and sign-up process as residential customers. Large business customers use My Account Large Business, a 24/7 portal for commercial and industrial accounts. To register you need your email, account number and customer number. For help, call the business team on 1300 362 466 (Monday to Friday, 8:00am to 6:00pm) or email [email protected].
Yes, the EnergyAustralia app is available for iPhone and Android, for residential and small-business accounts. You can view and pay bills, submit meter readings, go paperless, monitor your electricity usage, update your details and contact support. Usage data in the app currently covers electricity only; for moving house or switching plans, use My Account online.
Click “Forgotten password” on the login page and confirm your account email to receive a reset link. Use it within 24 hours and create a new password; after that the link expires and you must start again.
If you attempt to log in more than five times unsuccessfully, your account is locked for one hour. Once the hour has passed you can try again. Check you are entering your password correctly, and if you are locked out again, reset your password online.
Your EnergyAustralia account number is the unique identifier given for each electricity or gas account. You will find it on your most recent EnergyAustralia bill.
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Managing your account is easy, saving on it is smarter
A My Account login makes life simpler, but the real win is a cheaper plan. Compare EnergyAustralia against other retailers that supply your address to find the plan that fits how you actually use electricity and gas.