General enquiries
133 466Electricity & gas · Mon–Fri 8am–8pm
Customer service & contact
Customer service & contact
EnergyAustralia contact numbers
The general EnergyAustralia contact number is 133 466. Real people answer the phone Monday to Friday from 8am, and live chat is open six days a week. Below we break down every way to contact EnergyAustralia, with all of its phone numbers, emails and addresses, whatever your query.
133 466 · general line
Live chat 6 days
Solar · NBN · Business
Overseas & TTY lines
In a hurry
The EnergyAustralia numbers most people need
Tap any number to call. Whether you live in QLD, NSW, VIC, SA or the ACT, your query is handled by the same EnergyAustralia teams.
Sales & moving
136 102Sign up & same-day moves
Solar enquiries
136 385Solar plans & advice
NBN sales
1800 450 671Internet plans & connection
All EnergyAustralia contact numbers
Search the full EnergyAustralia phone directory
EnergyAustralia has separate lines for moving, solar, NBN, LPG, meter installs, language assistance and more. Type what you need (e.g. “solar”, “moving”, “overseas”, “NBN”) to filter the list.
General customer service
133 466General questions, account help and billing assistance. Mon–Fri 8am–8pm, Sat 9am–6pm.
New meter installations or upgrades
1800 818 378New meter installations, upgrades and modifications. Mon–Fri 8am–5pm.
Heating, cooling & hot water
136 385Warranty claims and enquiries for heating, cooling and hot water. Mon–Fri 9am–5pm.
Bulk hot water systems
1800 684 993Moving, bills and questions about bulk hot water systems. Mon–Fri 8am–6pm.
NBN customer service & tech support
1800 448 305NBN account help and technical support. Mon–Fri 8am–6pm.
Calling from overseas
+61 3 9422 2968Call EnergyAustralia customer service from anywhere in the world. Mon–Fri 7am–7pm, Sat 9am–5pm.
TTY (telephone typing) service
133 677Telephone typing service for hearing or speech impaired customers. Mon–Fri 8am–7pm.
No EnergyAustralia number matches that search. Try a broader term, or call the general line on 133 466.
EnergyAustralia also offers nbn broadband plans — call 1800 450 671 to discuss internet. Hours shown are a guide and can change; check energyaustralia.com.au for the latest.
For businesses
EnergyAustralia phone numbers for business
Small business, commercial and industrial customers have their own EnergyAustralia lines. You can also email [email protected] or submit the online business form.
Small business
1800 146 749Plans, moving & general service
Mon – Fri: 8am – 8pm
Large business
1300 362 466Corporations & industrial accounts
Mon – Fri: 8am – 5pm
Business solar
1800 687 728Plans & connection information
Mon – Fri: 8am – 6pm
Business rate changes
1800 249 630Help with energy price changes
Mon – Fri: 8am – 6:30pm
Emergencies
EnergyAustralia emergency contact & power outages
Although EnergyAustralia sells you electricity and gas, it is your energy distributor who connects your home and fixes faults and outages — EnergyAustralia cannot fix an outage directly. Find your distributor's emergency number on your latest energy bill, in the table below, or call EnergyAustralia and they can transfer you.
Serious danger to life or property, or you smell gas
Emergency services
000A power outage or a minor electrical fault
Your energy distributor
See your billNot sure who your distributor is?
EnergyAustralia can transfer you
133 466Energy distributor emergency numbers
Emergency number. If there is a serious danger to life or property, or you smell gas, call the emergency services on 000 immediately.
Online channels
Contact EnergyAustralia online
If you prefer not to call, EnergyAustralia offers live chat, Facebook Messenger and a full-featured app. With your My Account login you also get more contact options inside the portal.
EnergyAustralia Live Chat
Live chat is open for residential customers Mon–Fri 8am–6pm and Sat 9am–6pm for billing and general help; sales, moving and solar run Mon–Fri 8am–9pm. Look for the chat option on energyaustralia.com.au.
Messenger & online form
Message EnergyAustralia on Facebook Messenger (Mon–Fri 8am–9pm), or send a message through the online general enquiries form. EnergyAustralia replies to the email address you provide.
Avoid sharing sensitive account details over public social channels — use My Account for those.
EnergyAustralia app & My Account
- View & pay your bills: Pay online, see your billing history and manage payments in one place.
- Set up eBilling: Switch to email bills, avoid paper fees and manage your delivery preferences.
- Request a payment extension: Ask for more time or set up Regular Pay directly from your account.
- Track your energy usage: Follow your electricity and gas use and manage multiple accounts.
- Update your details: Keep your contact and account information current and add an account holder.
EnergyAustralia NBN. EnergyAustralia also offers nbn plans. Call 1800 450 671 for NBN sales, or 1800 448 305 for NBN customer service and technical support.
In writing
EnergyAustralia email & postal addresses
For written correspondence such as complaints, reviews or bills, contact EnergyAustralia by email or post.
General & account email
[email protected]Postal address (Mail Centre)
EnergyAustralia
Locked Bag 14060
Melbourne City Mail Centre
VIC 8001
Head office (Melbourne)
Level 19, Two Melbourne Quarter
697 Collins Street
Docklands VIC 3008
+61 3 9060 0000
Specialist emails: gas connections [email protected], electricity connections [email protected], existing large business [email protected] and new large business [email protected].
Paying your bill
EnergyAustralia payment & billing options
EnergyAustralia gives you flexible ways to manage your energy bills, including spreading payments evenly across the year with Regular Pay.
Credit or debit card
Pay online instantly through My Account or the EnergyAustralia app.
Direct debit
Set up automatic direct debit from your bank account, debit card or credit card in My Account.
BPAY
Use BPAY through your own bank, with the biller code and reference shown on your EnergyAustralia bill.
By post
Send a cheque with your payment slip to EnergyAustralia, Locked Bag 14060, Melbourne City Mail Centre, VIC 8001.
Australia Post
Pay in person at any Post Office, or online and by phone through Australia Post billpay.
Regular Pay
Eligible customers (with EnergyAustralia for at least 6 months) can spread the annual cost into smaller monthly instalments to avoid bill shock.
EnergyAustralia Energy Assist & Regular Pay
Customers in financial difficulty can request a payment extension in My Account, the app or over the phone, set up a tailored payment plan, and get information about government energy rebates and concessions. Regular Pay smooths your costs into smaller monthly instalments to avoid bill shock — call 133 466 to check your eligibility. A free, independent financial counsellor can also help you reduce your energy bills.
Complaints
How to make a complaint to EnergyAustralia
You can also read how other customers rate the retailer on our EnergyAustralia reviews page. EnergyAustralia follows a simple, staged complaints process.
01
Contact EnergyAustralia
Raise your complaint by phone on 133 466, through live chat, via the online complaints form, or by post to EnergyAustralia, Locked Bag 14060, Melbourne City Mail Centre, VIC 8001. You are given a reference number within two business days.
02
Let the team resolve it
Your complaint is recorded and stays open until you are satisfied with the resolution. EnergyAustralia aims to resolve complaints within 15 business days.
03
Energy Ombudsman
If you are still not satisfied, escalate it free of charge to the Energy and Water Ombudsman in your state.
Common questions
A Selectra expert answers your most common EnergyAustralia contact questions
The general EnergyAustralia contact number for electricity and gas customer service is 133 466. Real people answer the phone Monday to Friday 8am–8pm and Saturday 9am–6pm.
EnergyAustralia has dedicated lines for each need: Sales & moving on 136 102, Solar on 136 385, NBN sales on 1800 450 671, LPG on 133 574, and new meter installations on 1800 818 378. Use the searchable directory above to find the right number.
Yes. EnergyAustralia live chat is available for residential customers on energyaustralia.com.au and through Facebook Messenger. Hours vary by enquiry: billing and general enquiries Monday to Friday 8am–6pm and Saturday 9am–6pm; sales, moving and solar Monday to Friday 8am–9pm; meter installations Monday to Friday 8am–6:30pm.
For business accounts call 1800 146 749 (small business) or 1300 362 466 (large business). You can also email [email protected] for existing large customers or [email protected] for new ones.
EnergyAustralia uses several email addresses depending on your need: [email protected] for general help, [email protected] for gas, [email protected] for electricity, and the business addresses above. There is also an online general enquiries form.
EnergyAustralia's head office is in Melbourne, Victoria, at Level 19, Two Melbourne Quarter, 697 Collins Street, Docklands VIC 3008 (Monday to Friday 8:30am–5pm). Postal mail goes to EnergyAustralia, Locked Bag 14060, Melbourne City Mail Centre, VIC 8001.
For a power outage or fault, contact your energy distributor — EnergyAustralia sells you energy but does not run the network. Find the distributor's number on your bill, or call EnergyAustralia on 133 466 and they can transfer you. For serious danger to life or property, or if you smell gas, call 000 immediately.
No. EnergyAustralia and Origin Energy are two of Australia's biggest retailers but are separate companies offering different products and plans in each state. You can compare EnergyAustralia vs Origin Energy to see how they differ.
100% free
Compare
in minutes
Independent comparison
Before you call, is EnergyAustralia still the cheapest for your home?
Whatever your query, it is worth checking your plan against the market. Compare EnergyAustralia with other retailers that supply your address to find the plan that fits how you actually use electricity and gas.