Skip to main content
Selectra
Compare plans
Power outage
EnergyAustralia logo
Provider overview

EnergyAustralia

EnergyAustralia, formerly known as TruEnergy, is one of the largest energy providers in Australia and, alongside AGL and Origin, one of the "Big Three". It retails electricity and natural gas to residential and business customers in NSW, the ACT, Victoria and South Australia, plus electricity only in South-East Queensland, and more recently nbn broadband. Read on to decide whether EnergyAustralia is the right fit for your home.

Compare energy plans

Big 3

AU retailer

Formerly

TruEnergy

NSW · ACT

VIC · SA + QLD elec

Carbon

neutral plans

Where it operates

Where does EnergyAustralia operate?

State Electricity Gas
New South Wales ✓ ✓
ACT ✓ ✓
Victoria ✓ ✓
Queensland ✓ ✗
South Australia ✓ ✓
Western Australia ✗ ✗
Tasmania ✗ ✗

Plans & rates

EnergyAustralia electricity plans & rates

Plans differ by state and billing method. Every retailer must publish a Default Market Offer (the government reference price), and EnergyAustralia's market offers are set as a discount off that benchmark.

EnergyAustralia logo

Last updated 15/05/2026

15

plans available (business)

16.18c

cheapest usage rate / kWh

avg 20.96c across plans

0c

cheapest daily supply

2

states covered

NSW, Other

Cheapest
EnergyAustralia logo
Business Variable

Business Balance Plan 12 - EA256 Demand with CL 1

From

16.18c /kWh

Supply

0c /day

In
NSW

New South Wales

Ausgrid

Time of Use Cont Load

Controlled load daily supply charge 1 0c/day
Controlled load unit price 1 16.18c/kWh
Peak unit price 28.16c/kWh
Off-peak unit price 28.16c/kWh
Shoulder unit price 28.16c/kWh
Daily supply 304.1c/day
EnergyAustralia logo
Business Variable

Business Balance Plan 12 - 5 Day TOU with CL 1

From

16.18c /kWh

Supply

0c /day

In
NSW

New South Wales

Ausgrid

Time of Use Cont Load

Controlled load daily supply charge 1 0c/day
Controlled load unit price 1 16.18c/kWh
Off-peak unit price 28.05c/kWh
Shoulder unit price 34.12c/kWh
Peak unit price 71.34c/kWh
Daily supply 266.9c/day
EnergyAustralia logo
Business Variable

Business Rate Fix - EA256 Demand with CL 1

From

16.18c /kWh

Supply

0c /day

In
NSW

New South Wales

Ausgrid

Time of Use Cont Load

Controlled load daily supply charge 1 0c/day
Controlled load unit price 1 16.18c/kWh
Peak unit price 28.16c/kWh
Off-peak unit price 28.16c/kWh
Shoulder unit price 28.16c/kWh
Daily supply 304.1c/day
EnergyAustralia logo
Business Variable

Business Balance Plan 12 - Loadsmart with CL 1

From

16.18c /kWh

Supply

0c /day

In
NSW

New South Wales

Ausgrid

Time of Use Cont Load

Controlled load daily supply charge 1 0c/day
Controlled load unit price 1 16.18c/kWh
Off-peak unit price 23.97c/kWh
Shoulder unit price 29.84c/kWh
Peak unit price 45.56c/kWh
Daily supply 741.2c/day
EnergyAustralia logo
Business Variable

Business Rate Fix - 5 Day TOU with CL 1

From

16.18c /kWh

Supply

0c /day

In
NSW

New South Wales

Ausgrid

Time of Use Cont Load

Controlled load daily supply charge 1 0c/day
Controlled load unit price 1 16.18c/kWh
Off-peak unit price 28.05c/kWh
Shoulder unit price 34.12c/kWh
Peak unit price 71.34c/kWh
Daily supply 266.9c/day
EnergyAustralia logo
Business Variable

Business Rate Fix - Loadsmart with CL 2

From

17.38c /kWh

Supply

0c /day

In
NSW

New South Wales

Ausgrid

Time of Use Cont Load

Controlled load daily supply charge 1 0c/day
Controlled load unit price 1 17.38c/kWh
Off-peak unit price 23.97c/kWh
Shoulder unit price 29.84c/kWh
Peak unit price 45.56c/kWh
Daily supply 741.2c/day
EnergyAustralia logo
Business Variable

Business Balance Plan 12 - EA256 Demand with CL 2

From

17.38c /kWh

Supply

0c /day

In
NSW

New South Wales

Ausgrid

Time of Use Cont Load

Controlled load daily supply charge 1 0c/day
Controlled load unit price 1 17.38c/kWh
Peak unit price 28.16c/kWh
Off-peak unit price 28.16c/kWh
Shoulder unit price 28.16c/kWh
Daily supply 304.1c/day
EnergyAustralia logo
Business Variable

Business Rate Fix - 5 Day Interval + CL 1

From

18.32c /kWh

Supply

0c /day

In
Other

Other networks

Essential Energy Standard

Time of Use Cont Load

Controlled load daily supply charge 1 0c/day
Controlled load unit price 1 18.32c/kWh
Off-peak unit price 30.36c/kWh
Shoulder unit price 39.33c/kWh
Peak unit price 58.87c/kWh
Daily supply 331.6c/day
EnergyAustralia logo
Business Variable

Business Rate Fix - 5 Day Interval + CL 2

From

19.72c /kWh

Supply

0c /day

In
Other

Other networks

Essential Energy Standard

Time of Use Cont Load

Controlled load daily supply charge 1 0c/day
Controlled load unit price 1 19.72c/kWh
Off-peak unit price 30.36c/kWh
Shoulder unit price 39.33c/kWh
Peak unit price 58.87c/kWh
Daily supply 331.6c/day
EnergyAustralia logo
Business Variable

Business Balance Plan 12 - 5 Day Interval + CL 2

From

19.72c /kWh

Supply

0c /day

In
Other

Other networks

Essential Energy Standard

Time of Use Cont Load

Controlled load daily supply charge 1 0c/day
Controlled load unit price 1 19.72c/kWh
Off-peak unit price 30.36c/kWh
Shoulder unit price 39.33c/kWh
Peak unit price 58.87c/kWh
Daily supply 331.6c/day
EnergyAustralia logo
Business Variable

Business Balance Plan 12 - Loadsmart

From

23.97c /kWh

Supply

741.2c /day

In
NSW

New South Wales

Ausgrid

Time of Use

Off-peak unit price 23.97c/kWh
Shoulder unit price 29.84c/kWh
Peak unit price 45.56c/kWh
Daily supply 741.2c/day
EnergyAustralia logo
Business Variable

Business Balance Plan 12 - EA256 Demand

From

28.16c /kWh

Supply

304.1c /day

In
NSW

New South Wales

Ausgrid

Time of Use

Peak unit price 28.16c/kWh
Off-peak unit price 28.16c/kWh
Shoulder unit price 28.16c/kWh
Daily supply 304.1c/day
EnergyAustralia logo
Business Variable

Business Rate Fix - EA256 Demand

From

28.16c /kWh

Supply

304.1c /day

In
NSW

New South Wales

Ausgrid

Time of Use

Peak unit price 28.16c/kWh
Off-peak unit price 28.16c/kWh
Shoulder unit price 28.16c/kWh
Daily supply 304.1c/day
EnergyAustralia logo
Business Variable

Business Balance Plan 12 - 5 Day Interval

From

30.36c /kWh

Supply

331.6c /day

In
Other

Other networks

Essential Energy Standard

Time of Use

Off-peak unit price 30.36c/kWh
Shoulder unit price 39.33c/kWh
Peak unit price 58.87c/kWh
Daily supply 331.6c/day
EnergyAustralia logo
Business Variable

Business Rate Fix - 5 Day Interval

From

30.36c /kWh

Supply

331.6c /day

In
Other

Other networks

Essential Energy Standard

Time of Use

Off-peak unit price 30.36c/kWh
Shoulder unit price 39.33c/kWh
Peak unit price 58.87c/kWh
Daily supply 331.6c/day

The numbers that decide your EnergyAustralia bill

Usage rate (c / kWh)

What you pay for every unit of electricity you use. The single biggest driver of your bill if you use a lot of power.

Daily supply charge (c / day)

A fixed fee you pay every day just to be connected, regardless of how much energy you use. It adds up across the year.

Peak vs off-peak

Time-of-use plans charge more at peak times and less off-peak. They suit homes that can shift usage to evenings, nights or weekends.

Live EnergyAustralia electricity rates pulled from the energy market, last updated 15/05/2026. Figures are in cents, shown as the range across each network for residential and business plans; your exact rate depends on your address, network, meter type and usage. Open each plan's price breakdown for the full per-network detail. Always confirm the plan's Basic Plan Information document and compare against the reference price before signing up.

All EnergyAustralia plans

Basic Home

Set & forget

EnergyAustralia's standing offer with standard variable rates that match the reference price. No discount, no benefit period and no lock-in contract, but the simplest option to set and forget.

Flexi Plan

Low rates

Low, fixed usage rates on a 12-month benefit period. A straightforward plan for households who want simple, competitive rates without bill-discount conditions to meet. 100% carbon neutral at no extra cost.

Balance Plan

Bill discount

A guaranteed discount off your total energy bill, with fixed rates over a 12-month benefit period. Up to 18% below the reference price on select plans. 100% carbon neutral at no extra cost.

Rate Fix

Fixed for a year

A fixed-rate plan with a one-year benefit period, so your usage and supply rates stay locked in even if the market moves. Ideal if you want price certainty for 12 months.

Solar Max

Highest FiT

Affordable plan for solar customers, paying EnergyAustralia's highest feed-in tariff. Variable rates, no lock-in contract, 100% carbon neutral at no extra cost.

Rates change often. Published rates date quickly. Compare EnergyAustralia against the retailers that supply your address for current pricing.

Gas

EnergyAustralia gas plans

Flexi Plan

Variable rate

Variable rates for the 12-month benefit period with a discount off your entire bill each time you pay, plus a 4% gas discount. No lock-in contract, no exit fees. 100% carbon neutral at no extra cost.

Rate Fix Plan

Rate certainty

Built around rate certainty so you can budget with confidence. Available in NSW, ACT, VIC and SA, with the same carbon-neutral inclusion at no extra cost.

Balance Plan

Flexible

A very flexible plan with variable rates and a discount off your bill each time you pay. 100% carbon neutral at no extra cost; gas-only block tariff.

Solar

EnergyAustralia solar: feed-in tariffs & batteries

EnergyAustralia covers solar end to end, from PV systems and batteries through to solar plans and feed-in tariffs. The Solar Max plan pays a standard feed-in tariff of 10.0c/kWh for up to 12 kWh exported each day, with any extra credited at 5.0c/kWh; the Flexi Plan and Standing Offer pay a flat 5.0c/kWh. Ready-to-go PV packages (5kW, 6.6kW and 9.9kW) include SunPower and Suntech panels, Goodwe, Fronius, SolarEdge and Sungrow inverters, and Tesla, Alpha ESS and Sungrow batteries. The Solar Home Bundle suits eligible NSW homes investing in a new system, with an Alpha-ESS SMILE5 and 10.1 kWh battery from $1,856/year or $264/month. EnergyAustralia currently installs solar and battery products in NSW and Victoria. Get a solar quote on 1800 703 035 (Mon-Fri 8am-7pm).

State Standard
NSW 7.6c/kWh
ACT 7.6c/kWh
QLD 6.6c/kWh
VIC 3.3c/kWh
SA 8.5c/kWh

EnergyAustralia Virtual Power Plant (VPP)

  • A high peak feed-in tariff of 40c/kWh on the Solar Optimizer plan (Ausgrid distribution zone).
  • $1,000 off the upfront cost of a Solar Home Bundle for a five-year VPP sign-up.
  • Your solar feed-in tariff plus a bill credit when EnergyAustralia discharges your battery.
  • Track your bill credits through your EnergyAustralia login account.

Moving home

Moving with EnergyAustralia

Standard Connection

At least 2 business days recommended

Urgent Connection

Call 1800 702 684 before 1pm

Power Guarantee Notice

1 business day for the Power Guarantee

Give at least one business day's notice and EnergyAustralia guarantees your energy is on the day you move in under the Power Guarantee. If it is not, you can claim a $100 credit on your next bill (call 13 34 66). Move home online for a $25 credit.

Disconnection

Disconnecting or cancelling EnergyAustralia

Give 3 business days' notice. Cancel by My EnergyAustralia login, calling 133 466.

Distributor disconnection fees passed through (AUD)

NSW

electricity: Ausgrid $13.4, Endeavour $45.65, Essential $21.15

gas: Jemena $12.43, AGN Albury $15.07, AGN Murray Valley $15.07, AGN NSW $59.18, Central Ranges Tamworth $53.59

VIC

electricity: Citipower $41.95, Powercor $65.09, Ausnet $39.89, Jemena $81.35, United $57.37

gas: Multinet $7.95, AGN Metro $11, AGN Non-Metro $15.07, AGN Mildura $12.65, Ausnet $11.01

QLD

electricity: Energex $13.27

gas: AGN $24.39, APT Allgas $60.5

ACT

electricity: EvoEnergy $40.73

gas: EvoEnergy $11.59

SA

electricity: $53.37

gas: $12.65

WA

gas moving in: $15.85

gas moving out: $60.79

Billing & payment

How to pay your EnergyAustralia bill

Credit or debit card Direct debit BPAY Mail (cheque) Australia Post

Energy Assist. Removes your account from credit and debt collection (including disconnection), helps you apply for government rebates and emergency payments, connects you with a free independent financial counsellor, and makes sure you are on the best available rates.

Climate record

How green is EnergyAustralia?

EnergyAustralia offers 100% carbon neutral energy at no extra cost on most plans, plus the Climate Active-certified Go Neutral gas product, which has offset 4.1 million tonnes since 2016. It draws on a versatile portfolio spanning gas and coal as well as renewable sources like wind, solar and batteries, and operates Tallawarra A in NSW, the country's most thermally efficient gas-fired plant.

100% carbon neutral plans · Go Neutral gas

3.56/5

Selectra customer reviews

8,403 reviews

3/5

TrustPilot

1.3/5

ProductReview

What customers say about EnergyAustralia

Reviews are mixed and the scores are low. Happy customers praise the fast sign-up and connection, reliable supply and the discounts on offer. The most common complaints are about customer service: occasional billing errors and difficulty reaching support when there is a problem.

Read our full EnergyAustralia review →

Common questions

EnergyAustralia: your questions answered

EnergyAustralia supplies electricity and gas in NSW, the ACT, Victoria and South Australia, plus electricity only in South-East Queensland. It does not currently operate in Western Australia or Tasmania.

EnergyAustralia offers four residential plans: the Balance Plan (variable rates with a bill discount), the Flexi Plan (simple low fixed rates), the Basic Home Plan (fixed rates with a bill discount) and the Rate Fix Plan (ongoing fixed rates with a 1-year benefit period). Most plans are 100% carbon neutral at no extra cost.

Call 133 466 for general enquiries, weekdays from 8am to 8pm and Saturdays 9am to 6pm. For urgent connections call 1800 702 684. You can also email [email protected], use live chat, or manage everything in My Account. See the contact page.

Pay online by credit or debit card, set up direct debit, use BPAY, send a cheque by mail or pay in person at Australia Post. EnergyAustralia also offers flexible payment plans via My Account so you can pay in smaller, regular instalments.

Yes. The EnergyAustralia My Account portal and mobile app let you view and pay bills, set up eBilling and direct debit, monitor your usage, apply for concessions and rebates, and request a new connection or disconnection. See the login page.

EnergyAustralia has mixed reviews, scoring around 1.3/5 on ProductReview and 3/5 on TrustPilot. Customers praise fast sign-up, reliable supply and discounts, but some report billing errors and difficulty reaching support. Read our full EnergyAustralia review.

Is EnergyAustralia the cheapest for your home?

EnergyAustralia is one option, but not always the cheapest. Compare it against other retailers that supply your address to find the plan that fits how you use energy.

Compare retailers