Click Energy was an early online-only retailer, generally well reviewed at around 3.9 out of 5 on ProductReview and 2.4 out of 5 on TrustPilot. Customers liked its transparent billing and quick set-up, though it was fined $900,000 for misleading savings claims. Click Energy no longer sells energy, so these ratings are historical.
Click Energy surrendered its retail authorisations after Amaysim acquired it, and its customers now sit with AGL. The ratings below reflect Click Energy's service while it operated. For a current provider, compare retailers that supply your address.
3.9/5
ProductReview
2.4/5
TrustPilot
Reviewers generally praised Click Energy for responsive customer service, transparent bills with no hidden fees, and a quick online set-up, which earned it around 3.9 out of 5 on ProductReview. TrustPilot ratings were lower at about 2.4 out of 5. The brand was also fined $900,000 for misleading customers about potential savings before its acquisition by Amaysim.
The verdict
A balanced read of Click Energy feedback while the brand was active.
Common questions
Click Energy was generally well reviewed for its time, scoring around 3.9/5 on ProductReview and 2.4/5 on TrustPilot. Customers praised its transparent online billing and responsive service. It was, however, fined $900,000 for misleading customers about potential savings shortly before the Amaysim acquisition. These ratings are historical.
Click Energy was penalised for making misleading representations about the savings customers could achieve. The case is a reminder that a large headline discount is only meaningful when measured against the regulated reference price, which is exactly how plans are compared today.
No. Click Energy surrendered its retail authorisations after Amaysim acquired it in 2017, and its customers are now with AGL. The ratings on this page reflect Click Energy's service while it operated.
Your old Click Energy plan is now an AGL account with no lock-in contract, so you can switch at any time. If you have not reviewed it since the transfer, it is worth comparing retailers to confirm you are still on a competitive rate.
Independent customer reviews were published on ProductReview, TrustPilot and Google. Because Click Energy no longer sells energy, no new reviews are being added, but the historical scores give a fair sense of how it performed.
Your old Click Energy plan is now with AGL, with no lock-in contract. Compare retailers that supply your address to make sure you are still on a plan that suits how you use electricity and gas.
Report an error on this page
Thanks for letting us know!
Your message has been sent. Our team will review it shortly.
