CitiPower
13 12 80Melbourne's central business district and inner suburbs.
CitiPower outage details
Live outage map · VIC
Victoria power outages: map & report
Is the power out in Victoria? Check the live outage map below to see reports near you, report your own, and call the right faults line. In a blackout you call your distributor, not your retailer. If a powerline is down, call 000 first.
000
Fallen line or danger to life
5
networks, find yours below
24/7
Faults lines never close
8 m
Stay clear of any fallen line
Victoria has five electricity distributors and Melbourne alone is split between several, so two neighbours in different suburbs can have different faults lines. CitiPower covers the CBD and inner suburbs, Powercor the west and western Victoria, Jemena the north-west, United Energy the south-east, and AusNet the outer north, east and eastern Victoria.
Live now
Victoria power outage map: check outages near you
This live map shows current power outages reported across Victoria. Enter your address to recentre it on your suburb, see whether an outage has been reported in your area, and report your own so neighbours are warned. For a fallen line or danger to life, call 000 first.
Live power outages near Victoria
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Source: user reports · Selectra
Current power outage reports
No active power outages are currently reported by users. If your power is out, use the address check above to report it.
Add to the map
Report a power outage
Reporting is anonymous, appears straight away on the map above, and helps others in your area. It does not replace calling your distributor faults line, which is what gets a crew dispatched and protects any compensation you may be owed.
Thanks, your report has been submitted and will help others in your area.
Reports are submitted anonymously and let other users know about power outages in progress. For a fallen line or danger to life, call 000 first.
Fallen powerline or danger to life? Call 000 first
If you see a fallen powerline, sparking, fire or anyone in danger, call Triple Zero (000) immediately and stay at least 8 metres clear, treating every line as live. Then report the network fault to your VIC distributor on the faults line for your area.
Who to call
Victoria distributor faults numbers
These are the network faults lines, not retailer numbers. Match your area to its network, then call its 24/7 line. For a fallen line or danger to life, call 000 first.
Powercor
13 24 12Melbourne's western suburbs and central and western Victoria.
Powercor outage detailsJemena
13 16 26Northern and north-western Melbourne.
Jemena outage detailsUnited Energy
13 20 99South-eastern Melbourne and the Mornington Peninsula.
United Energy outage detailsAusNet Services
13 17 99Outer northern and eastern Melbourne and eastern Victoria.
AusNet outage detailsLocal context
Why the power goes out in Victoria
The most common causes of outages on the VIC network, and why some are seasonal.
Extreme-heat days and demand spikes
Victoria's 40°C-plus days drive a huge air-conditioning load that can overheat local equipment and force outages, often in the late afternoon when demand peaks.
Violent wind storms
Victoria is exposed to powerful cold fronts and wind storms. The June 2021 storm in the Dandenong Ranges felled thousands of trees onto lines and left some homes without power for over a week.
Bushfire risk and safety shutdowns
On high fire-danger days, distributors can cut power pre-emptively in high-risk areas, and fire damage can take lines down for extended repairs.
Lightning and trees on lines
Summer thunderstorms bring lightning strikes, while heavily treed outer-eastern suburbs and ranges see branches regularly bring down powerlines.
In a blackout
What to do during a VIC power outage
Five steps, in order, from checking for danger to protecting your fridge.
Check for danger first
If a powerline is down, or there is fire, smoke or sparks, call 000 straight away and stay at least 8 metres clear of any fallen line.
Is it you or the network?
Check whether your neighbours and the streetlights still have power. If they do, check your switchboard for a tripped safety switch and reset it once.
Check the map, then report it
Use the live map above to see if an outage is already reported nearby. If not, call your distributor faults line, not your retailer, and report it once.
Protect your fridge and freezer
Keep both doors shut. A closed fridge stays cold for about four hours and a full freezer for roughly a day. Do not refreeze food that has fully thawed.
Guard against the restoration surge
Turn off and unplug sensitive appliances. When power returns it can come back with a surge that damages anything left on.
Plan for next time
Save your distributor faults number in your phone now, and keep a torch and charged power bank handy. If anyone relies on life support, register with your retailer.
Money back
Victoria power outage compensation
Long or repeated blackouts can entitle you to a payment, and many households never realise it.
Under the Victorian Guaranteed Service Level (GSL) scheme, CitiPower pays an automatic credit when outages exceed the duration or frequency thresholds set by the Essential Services Commission.
The payment usually lands as an automatic credit on your next bill, passed through your retailer, with no claim to lodge. Read our guide to power outage compensation for the thresholds and how to check yours.
By location
Power outages by city and town in Victoria
Check the live map, who to call and local causes for your area.
Common questions
A Selectra expert answers your Victoria power outage questions
Call your distributor (the poles-and-wires network for your address), not your retailer. Victoria is split between 5 networks, so the number depends on where you live. See the faults-number table on this page to match your area to its line. If a powerline is down or anyone is in danger, call Triple Zero (000) first.
Use the live power outage map above: type in your address and it recentres on your suburb and shows whether anyone nearby has reported being without power. Your distributor also runs its own official outage map showing confirmed network faults and estimated restoration times.
If your neighbour has power, the fault is probably inside your own property, not on the VIC network, most often a tripped safety switch in your switchboard. Reset it once; if it trips again, unplug appliances and call a licensed electrician. If the whole street is dark, it is a network outage to report to your distributor.
Often, yes, and usually automatically. Under the Guaranteed Service Level (GSL) scheme, your distributor must pay a bill credit when your outages pass set thresholds for total hours off supply or the number of interruptions in a financial year. It appears as a credit through your retailer, with no claim needed. See our power outage compensation guide for the detail.
A planned outage is scheduled by your distributor for maintenance, and you must be given advance notice (a letter, SMS or email a few days ahead). An unplanned outage is a fault from storms, fallen trees, equipment failure or a car hitting a pole, with no warning. Both appear on the distributor outage map, but only unplanned outages need reporting.
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