TasNetworks
13 20 04All of Tasmania.
TasNetworks outage details
Live outage map · TAS
Tasmania power outages: map & report
Is the power out in Tasmania? Check the live outage map below to see reports near you, report your own, and call the right faults line. In a blackout you call your distributor, not your retailer. If a powerline is down, call 000 first.
Tasmania has a single distributor, TasNetworks, which owns both the transmission and distribution networks across the whole state. Aurora Energy is the main retailer that bills most households, but in an outage it is TasNetworks that you call and that fixes the fault.
In Tasmania, TasNetworks owns the poles and wires while Aurora Energy is the main retailer. In a power outage you call TasNetworks, not Aurora, because the network restores supply.
Live now
Tasmania power outage map: check outages near you
This live map shows current power outages reported across Tasmania. Enter your address to recentre it on your suburb, see whether an outage has been reported in your area, and report your own so neighbours are warned. For a fallen line or danger to life, call 000 first.
Live power outages near Tasmania
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Source: user reports · Selectra
Current power outage reports
No active power outages are currently reported by users. If your power is out, use the address check above to report it.
Add to the map
Report a power outage
Reporting is anonymous, appears straight away on the map above, and helps others in your area. It does not replace calling your distributor faults line, which is what gets a crew dispatched and protects any compensation you may be owed.
Thanks, your report has been submitted and will help others in your area.
Reports are submitted anonymously and let other users know about power outages in progress. For a fallen line or danger to life, call 000 first.
Fallen powerline or danger to life? Call 000 first
If you see a fallen powerline, sparking, fire or anyone in danger, call Triple Zero (000) immediately and stay at least 8 metres clear, treating every line as live. Then report the network fault to your TAS distributor on the faults line for your area.
Who to call
Tasmania distributor faults numbers
These are the network faults lines, not retailer numbers. There is one network across Tasmania, so the number is the same wherever you live. For a fallen line or danger to life, call 000 first.
Local context
Why the power goes out in Tasmania
The most common causes of outages on the TAS network, and why some are seasonal.
High winds and severe storms
Tasmania is exposed to the Roaring Forties, and powerful winter storms regularly bring trees and branches down onto lines across the state.
Snow and ice in the highlands
Snow and ice on high-country lines, and over the Central Highlands, can damage equipment and cut supply to towns and rural properties.
Heavily treed terrain
Much of the network runs through dense bush, so vegetation on lines is one of the most common causes of outages, especially in wind.
Flooding and landslips
Heavy rain can cause flooding and landslips that damage the network and make some areas hard for crews to reach quickly.
In a blackout
What to do during a TAS power outage
Five steps, in order, from checking for danger to protecting your fridge.
Check for danger first
If a powerline is down, or there is fire, smoke or sparks, call 000 straight away and stay at least 8 metres clear of any fallen line.
Is it you or the network?
Check whether your neighbours and the streetlights still have power. If they do, check your switchboard for a tripped safety switch and reset it once.
Check the map, then report it
Use the live map above to see if an outage is already reported nearby. If not, call your distributor faults line, not your retailer, and report it once.
Protect your fridge and freezer
Keep both doors shut. A closed fridge stays cold for about four hours and a full freezer for roughly a day. Do not refreeze food that has fully thawed.
Guard against the restoration surge
Turn off and unplug sensitive appliances. When power returns it can come back with a surge that damages anything left on.
Plan for next time
Save your distributor faults number in your phone now, and keep a torch and charged power bank handy. If anyone relies on life support, register with your retailer.
Money back
Tasmania power outage compensation
Long or repeated blackouts can entitle you to a payment, and many households never realise it.
TasNetworks pays an automatic Guaranteed Service Level (GSL) credit when your outages exceed the duration or frequency thresholds for a financial year.
The payment usually lands as an automatic credit on your next bill, passed through your retailer, with no claim to lodge. Read our guide to power outage compensation for the thresholds and how to check yours.
By location
Power outages by city and town in Tasmania
Check the live map, who to call and local causes for your area.
Common questions
A Selectra expert answers your Tasmania power outage questions
Call your distributor (the poles-and-wires network for your address), not your retailer. In Tasmania the network is TasNetworks, and its 24/7 faults line is 13 20 04. If a powerline is down or anyone is in danger, call Triple Zero (000) first.
Use the live power outage map above: type in your address and it recentres on your suburb and shows whether anyone nearby has reported being without power. Your distributor also runs its own official outage map showing confirmed network faults and estimated restoration times.
If your neighbour has power, the fault is probably inside your own property, not on the TAS network, most often a tripped safety switch in your switchboard. Reset it once; if it trips again, unplug appliances and call a licensed electrician. If the whole street is dark, it is a network outage to report to your distributor.
Often, yes, and usually automatically. Under the Guaranteed Service Level (GSL) scheme, your distributor must pay a bill credit when your outages pass set thresholds for total hours off supply or the number of interruptions in a financial year. It appears as a credit through your retailer, with no claim needed. See our power outage compensation guide for the detail.
A planned outage is scheduled by your distributor for maintenance, and you must be given advance notice (a letter, SMS or email a few days ahead). An unplanned outage is a fault from storms, fallen trees, equipment failure or a car hitting a pole, with no warning. Both appear on the distributor outage map, but only unplanned outages need reporting.
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