Tropical cyclones and the monsoon
North of the Tropic of Capricorn, cyclones and monsoon rain regularly tear down lines and can leave communities off supply for days while crews reach remote areas.
Live outage map · Gladstone, QLD
Gladstone power outage: map & report
Is the power out in Gladstone? Check the live map below for outages near you and report your own. Gladstone is on the Ergon Energy network, so call 13 22 96 in a blackout, not your retailer. If a powerline is down, call 000 first.
Gladstone, on the Central Queensland coast, is on the Ergon Energy network. Cyclones and tropical storms are the leading causes of power outages.
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Gladstone power outage map: check outages near you
This live map shows current power outages reported in and around Gladstone. Enter your address to recentre it on your street, see whether an outage has been reported nearby, and report your own so neighbours are warned. For a fallen line or danger to life, call 000 first.
Live power outages near Gladstone
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Source: user reports · Selectra
Current power outage reports
No active power outages are currently reported by users. If your power is out, use the address check above to report it.
Add to the map
Report a power outage
Reporting is anonymous, appears straight away on the map above, and helps others in your area. It does not replace calling your distributor faults line, which is what gets a crew dispatched and protects any compensation you may be owed.
Thanks, your report has been submitted and will help others in your area.
Reports are submitted anonymously and let other users know about power outages in progress. For a fallen line or danger to life, call 000 first.
Fallen powerline or danger to life? Call 000 first
If you see a fallen powerline, sparking, fire or anyone in danger in Gladstone, call Triple Zero (000) immediately and stay at least 8 metres clear, treating every line as live. Then report the network fault to Ergon Energy on 13 22 96.
Local context
Why the power goes out in Gladstone
The most common causes of outages across Queensland and the Ergon network.
Severe summer storms and lightning
South-east Queensland sees intense afternoon thunderstorms with lightning, hail and damaging gusts that bring trees down onto the Energex network.
Flooding
Major flooding can submerge substations and force the network to cut power to flooded streets for safety until water recedes and equipment is inspected.
Heat, humidity and air-conditioning load
Long, hot, humid summers push air-conditioning demand high, stressing local equipment and contributing to outages across both networks.
In a blackout
What to do during a Gladstone power outage
Five steps, in order, from checking for danger to protecting your fridge.
Check for danger first
If a powerline is down, or there is fire, smoke or sparks, call 000 straight away and stay at least 8 metres clear of any fallen line.
Is it you or the network?
Check whether your neighbours and the streetlights still have power. If they do, check your switchboard for a tripped safety switch and reset it once.
Check the map, then report it
Use the live map above to see if an outage is already reported nearby. If not, call Ergon Energy on 13 22 96, not your retailer, and report it once.
Protect your fridge and freezer
Keep both doors shut. A closed fridge stays cold for about four hours and a full freezer for roughly a day. Do not refreeze food that has fully thawed.
Guard against the restoration surge
Turn off and unplug sensitive appliances. When power returns it can come back with a surge that damages anything left on.
Plan for next time
Save the Ergon Energy faults number in your phone now, and keep a torch and charged power bank handy. If anyone relies on life support, register with your retailer.
Money back
Gladstone power outage compensation
Ergon Energy pays an automatic Guaranteed Service Level (GSL) credit when your outages pass the duration or frequency thresholds for a financial year.
The payment usually lands as an automatic credit on your next bill, passed through your retailer, with no claim to lodge. Read our guide to power outage compensation for the thresholds and how to check yours.
Nearby
Power outages elsewhere in Queensland
Common questions
A Selectra expert answers your Gladstone power outage questions
Gladstone is on the Ergon Energy network, so call its 24/7 faults line on 13 22 96, not your retailer. The retailer bills you but cannot dispatch a crew. If a powerline is down or anyone is in danger, call Triple Zero (000) first.
Use the live map above: type your Gladstone address and it recentres on your street and shows whether anyone nearby has reported an outage. Ergon Energy also runs its own outage map showing confirmed network faults and estimated restoration times at ergon.com.au.
The Ergon Energy faults and outage number is 13 22 96, staffed 24 hours a day, 7 days a week. It is the same number whether the Gladstone outage is planned or unplanned.
If your neighbour has power, the fault is probably inside your own property, most often a tripped safety switch in your switchboard. Reset it once; if it trips again, unplug appliances and call a licensed electrician. If your whole street is dark, it is a Ergon Energy network outage to report on 13 22 96.
Ergon Energy pays an automatic Guaranteed Service Level (GSL) credit when your outages pass the duration or frequency thresholds for a financial year. The credit usually appears on your next bill through your retailer, with no claim needed. See our power outage compensation guide for the detail.
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You can't choose Ergon Energy, but you can cut the rest of your bill
Network charges are fixed by your distributor, but they are only part of your bill. The retailer's energy and supply charges are the part you control. Compare retailers that supply your address to find a cheaper plan.