The wet season and monsoon
From November to April, monsoon rain and tropical storms in the Top End bring flooding and lightning that regularly take out supply.
Live outage map · Palmerston, NT
Palmerston power outage: map & report
Is the power out in Palmerston? Check the live map below for outages near you and report your own. Palmerston is on the Power and Water Corporation network, so call 1800 245 090 in a blackout, not your retailer. If a powerline is down, call 000 first.
000
Fallen line or danger to life
1800 245 090
Power and Water Corporation faults line
24/7
The faults line never closes
8 m
Stay clear of any fallen line
Palmerston, Darwin's satellite city, is supplied by Power and Water. Wet-season storms and lightning are the leading causes of power outages.
The city centre
Rosebery
Bakewell
Gunn
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Palmerston power outage map: check outages near you
This live map shows current power outages reported in and around Palmerston. Enter your address to recentre it on your street, see whether an outage has been reported nearby, and report your own so neighbours are warned. For a fallen line or danger to life, call 000 first.
Live power outages near Palmerston
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Source: user reports · Selectra
Current power outage reports
No active power outages are currently reported by users. If your power is out, use the address check above to report it.
Add to the map
Report a power outage
Reporting is anonymous, appears straight away on the map above, and helps others in your area. It does not replace calling your distributor faults line, which is what gets a crew dispatched and protects any compensation you may be owed.
Thanks, your report has been submitted and will help others in your area.
Reports are submitted anonymously and let other users know about power outages in progress. For a fallen line or danger to life, call 000 first.
Palmerston power outage & faults number
1800 245 090Power and Water Corporation · 24/7 faults & emergencies
Fallen powerline or danger to life? Call 000 first
If you see a fallen powerline, sparking, fire or anyone in danger in Palmerston, call Triple Zero (000) immediately and stay at least 8 metres clear, treating every line as live. Then report the network fault to Power and Water Corporation on 1800 245 090.
Local context
Why the power goes out in Palmerston
The most common causes of outages across Northern Territory and the Power and Water network.
Lightning
Darwin is one of the most lightning-struck places in Australia. Direct strikes and nearby strikes trip the network and damage equipment through the build-up and wet.
Cyclones
Tropical cyclones can cause widespread, prolonged outages in the Top End, with restoration slowed by flooding and remoteness.
Extreme heat and humidity
Year-round heat and humidity push cooling demand high and stress equipment, while remote diesel-powered grids add their own reliability challenges.
In a blackout
What to do during a Palmerston power outage
Five steps, in order, from checking for danger to protecting your fridge.
Check for danger first
If a powerline is down, or there is fire, smoke or sparks, call 000 straight away and stay at least 8 metres clear of any fallen line.
Is it you or the network?
Check whether your neighbours and the streetlights still have power. If they do, check your switchboard for a tripped safety switch and reset it once.
Check the map, then report it
Use the live map above to see if an outage is already reported nearby. If not, call Power and Water Corporation on 1800 245 090, not your retailer, and report it once.
Protect your fridge and freezer
Keep both doors shut. A closed fridge stays cold for about four hours and a full freezer for roughly a day. Do not refreeze food that has fully thawed.
Guard against the restoration surge
Turn off and unplug sensitive appliances. When power returns it can come back with a surge that damages anything left on.
Plan for next time
Save the Power and Water Corporation faults number in your phone now, and keep a torch and charged power bank handy. If anyone relies on life support, register with your retailer.
Money back
Palmerston power outage compensation
Power and Water pays a Guaranteed Service Level (GSL) payment when it misses its guaranteed standards for supply restoration and appointments.
This is usually paid on a claim basis, so check the Power and Water Corporation website for the current claim form and timeframes. Read our guide to power outage compensation for the thresholds and how to check yours.
Nearby
Power outages elsewhere in Northern Territory
Common questions
A Selectra expert answers your Palmerston power outage questions
Palmerston is on the Power and Water Corporation network, so call its 24/7 faults line on 1800 245 090, not your retailer. The retailer bills you but cannot dispatch a crew. If a powerline is down or anyone is in danger, call Triple Zero (000) first.
Use the live map above: type your Palmerston address and it recentres on your street and shows whether anyone nearby has reported an outage. Power and Water Corporation also runs its own outage map showing confirmed network faults and estimated restoration times at powerwater.com.au.
The Power and Water Corporation faults and outage number is 1800 245 090, staffed 24 hours a day, 7 days a week. It is the same number whether the Palmerston outage is planned or unplanned.
If your neighbour has power, the fault is probably inside your own property, most often a tripped safety switch in your switchboard. Reset it once; if it trips again, unplug appliances and call a licensed electrician. If your whole street is dark, it is a Power and Water Corporation network outage to report on 1800 245 090.
Power and Water pays a Guaranteed Service Level (GSL) payment when it misses its guaranteed standards for supply restoration and appointments. Check the Power and Water Corporation website for the current claim form and timeframes. See our power outage compensation guide for the detail.
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You can't choose Power and Water Corporation, but you can cut the rest of your bill
Your network and retailer are fixed in this region, so there is no plan to switch. Use our guides to check your usage, concessions and rebates so you are not paying more than you need to.