Power and Water Corporation
1800 245 090The Northern Territory, including Darwin, Palmerston, Alice Springs, Katherine, Tennant Creek and remote communities.
Power and Water outage details
Live outage map · NT
Northern Territory power outages: map & report
Is the power out in Northern Territory? Check the live outage map below to see reports near you, report your own, and call the right faults line. In a blackout you call your distributor, not your retailer. If a powerline is down, call 000 first.
000
Fallen line or danger to life
1800 245 090
Power and Water Corporation faults line
24/7
Faults lines never close
8 m
Stay clear of any fallen line
The Northern Territory's electricity network is owned by Power and Water Corporation, the government-owned utility, which supplies Darwin, Palmerston, Alice Springs, Katherine, Tennant Creek and remote communities. With no retail competition for most homes, Power and Water is who you call and who restores supply in an outage.
Most Northern Territory homes have no retail choice. Jacana Energy is the government-owned retailer and Power and Water owns the network, so a power outage is always a network matter you report to Power and Water.
Live now
Northern Territory power outage map: check outages near you
This live map shows current power outages reported across Northern Territory. Enter your address to recentre it on your suburb, see whether an outage has been reported in your area, and report your own so neighbours are warned. For a fallen line or danger to life, call 000 first.
Live power outages near Northern Territory
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Source: user reports · Selectra
Current power outage reports
No active power outages are currently reported by users. If your power is out, use the address check above to report it.
Add to the map
Report a power outage
Reporting is anonymous, appears straight away on the map above, and helps others in your area. It does not replace calling your distributor faults line, which is what gets a crew dispatched and protects any compensation you may be owed.
Thanks, your report has been submitted and will help others in your area.
Reports are submitted anonymously and let other users know about power outages in progress. For a fallen line or danger to life, call 000 first.
Fallen powerline or danger to life? Call 000 first
If you see a fallen powerline, sparking, fire or anyone in danger, call Triple Zero (000) immediately and stay at least 8 metres clear, treating every line as live. Then report the network fault to your NT distributor on the faults line for your area.
Who to call
Northern Territory distributor faults numbers
These are the network faults lines, not retailer numbers. There is one network across Northern Territory, so the number is the same wherever you live. For a fallen line or danger to life, call 000 first.
Local context
Why the power goes out in Northern Territory
The most common causes of outages on the NT network, and why some are seasonal.
The wet season and monsoon
From November to April, monsoon rain and tropical storms in the Top End bring flooding and lightning that regularly take out supply.
Lightning
Darwin is one of the most lightning-struck places in Australia. Direct strikes and nearby strikes trip the network and damage equipment through the build-up and wet.
Cyclones
Tropical cyclones can cause widespread, prolonged outages in the Top End, with restoration slowed by flooding and remoteness.
Extreme heat and humidity
Year-round heat and humidity push cooling demand high and stress equipment, while remote diesel-powered grids add their own reliability challenges.
In a blackout
What to do during a NT power outage
Five steps, in order, from checking for danger to protecting your fridge.
Check for danger first
If a powerline is down, or there is fire, smoke or sparks, call 000 straight away and stay at least 8 metres clear of any fallen line.
Is it you or the network?
Check whether your neighbours and the streetlights still have power. If they do, check your switchboard for a tripped safety switch and reset it once.
Check the map, then report it
Use the live map above to see if an outage is already reported nearby. If not, call your distributor faults line, not your retailer, and report it once.
Protect your fridge and freezer
Keep both doors shut. A closed fridge stays cold for about four hours and a full freezer for roughly a day. Do not refreeze food that has fully thawed.
Guard against the restoration surge
Turn off and unplug sensitive appliances. When power returns it can come back with a surge that damages anything left on.
Plan for next time
Save your distributor faults number in your phone now, and keep a torch and charged power bank handy. If anyone relies on life support, register with your retailer.
Money back
Northern Territory power outage compensation
Long or repeated blackouts can entitle you to a payment, and many households never realise it.
Power and Water pays a Guaranteed Service Level (GSL) payment when it misses its guaranteed standards for supply restoration and appointments.
This is usually paid on a claim basis, so check your network website for the current claim form and timeframes. Read our guide to power outage compensation for the thresholds and how to check yours.
By location
Power outages by city and town in Northern Territory
Check the live map, who to call and local causes for your area.
Common questions
A Selectra expert answers your Northern Territory power outage questions
Call your distributor (the poles-and-wires network for your address), not your retailer. In Northern Territory the network is Power and Water Corporation, and its 24/7 faults line is 1800 245 090. If a powerline is down or anyone is in danger, call Triple Zero (000) first.
Use the live power outage map above: type in your address and it recentres on your suburb and shows whether anyone nearby has reported being without power. Your distributor also runs its own official outage map showing confirmed network faults and estimated restoration times.
If your neighbour has power, the fault is probably inside your own property, not on the NT network, most often a tripped safety switch in your switchboard. Reset it once; if it trips again, unplug appliances and call a licensed electrician. If the whole street is dark, it is a network outage to report to your distributor.
In Northern Territory, the network pays a service-standard payment when it misses its guaranteed timeframes for restoring supply or keeping appointments. Check the Power and Water Corporation website for the current claim form and timeframes. See our power outage compensation guide for the detail.
A planned outage is scheduled by your distributor for maintenance, and you must be given advance notice (a letter, SMS or email a few days ahead). An unplanned outage is a fault from storms, fallen trees, equipment failure or a car hitting a pole, with no warning. Both appear on the distributor outage map, but only unplanned outages need reporting.
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