Check it is a network outage
If your whole street is dark, it is a United Energy network outage. If only your home is out, check your switchboard for a tripped safety switch first.
Power outages
United Energy
VIC network
Power outages · Victoria
United Energy power outage
Got a United Energy power outage? United Energy is the distributor that owns the network in Victoria, so it, not your retailer, is who you call and who restores supply. This page shows how to report a United Energy power outage, where to find the live outage map, what to do during a blackout, and the compensation you may be owed for a long or repeated outage.
Faults line 13 20 99
Live outage map
24/7 reporting
Outage compensation
In a blackout
How to report a United Energy power outage
Four steps to report a United Energy outage and stay safe while you wait for power to come back on.
Check the United Energy outage map
Look up the United Energy outage map for a known outage in your area, the cause and an estimated restoration time, updated live.
Report the outage
If it is not already listed, report it on the 24/7 faults line 13 20 99. Have your address and, if you can, your National Metering Identifier (NMI) from your bill.
Stay safe and wait
Keep clear of any fallen powerlines (at least 8 metres), keep the fridge shut, and turn off sensitive appliances at the wall until power is stable.
United Energy power outage map & live updates
The quickest way to check a United Energy power outage today is the live outage map on the United Energy website. It shows current and planned outages, the suburbs affected, the likely cause and an estimated restoration time, refreshed continuously. Check there first before you call, as a known outage is already being worked on.
Open the United Energy outage mapFallen powerline or danger to life? Call 000 first
If you see a fallen powerline, sparking, or anyone is in danger, call Triple Zero (000) immediately and stay at least 8 metres clear, treating every line as live. Then report the network fault to United Energy on 13 20 99.
Money back
United Energy power outage compensation
Long or repeated blackouts can entitle you to a payment, and many households never realise it.
Under the Victorian Guaranteed Service Level (GSL) scheme, United Energy pays an automatic credit when outages exceed the duration or frequency thresholds set by the Essential Services Commission.
The payment lands as an automatic credit on your next bill, passed through your retailer, with no claim to lodge. Read our guide to power outage compensation for the thresholds and how to check yours.
Common questions
A Selectra expert answers your United Energy power outage questions
Call the United Energy 24/7 faults and emergencies line on 13 20 99. Have your address ready, and your National Metering Identifier (NMI) from your bill if you can. You can also report and track outages on the United Energy outage map at unitedenergy.com.au. If a powerline is down or anyone is in danger, call Triple Zero (000) first.
The United Energy power outage and faults number is 13 20 99, staffed 24 hours a day, 7 days a week. It is the same number whether the outage is planned or unplanned.
The live United Energy outage map is on its website at unitedenergy.com.au. It shows current outages, the suburbs affected, the likely cause and an estimated time supply will be back on. It is the fastest way to check a United Energy power outage today without waiting on the phone.
If the wider outage is fixed but your home is still dark, the fault may be on your side of the meter. Check your switchboard for a tripped main switch or safety switch and reset it once. If it trips again, or your meter box looks damaged, call United Energy on 13 20 99 or a licensed electrician.
Under the Victorian Guaranteed Service Level (GSL) scheme, United Energy pays an automatic credit when outages exceed the duration or frequency thresholds set by the Essential Services Commission. The credit usually appears on your next bill through your retailer, with no claim needed. See our power outage compensation guide for the detail.
A planned outage is scheduled by United Energy for maintenance or upgrades, and you must be given advance notice (usually a letter, SMS or email a few days ahead). An unplanned outage is a fault from storms, fallen trees, equipment failure or a car hitting a pole, with no warning. Both show on the United Energy outage map, but only unplanned outages need reporting.
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