United Energy (your distributor)
Owns the poles, wires, substations and meters across Victoria. It connects your home, reads your meter, and restores power after a fault. You cannot choose or switch it: it is a regulated monopoly for your address.
Network distributor
United Energy
VIC network
Network distributor · Victoria
United Energy: your electricity network
United Energy distributes electricity across south-eastern Melbourne and the Mornington Peninsula. Because a distributor is a regulated monopoly tied to your address, you cannot choose it, but you can still understand what it does, how to report an outage and how network charges shape your bill.
24/7
faults line
13 20 99
outages & emergencies
VIC
network area
Yes
retailer choice
Everything United Energy
Explore United Energy
Jump to what you need: report or track a power outage, understand network charges on your bill, find the faults line, or compare retailers.
How it works
What does United Energy actually do?
Your electricity bill involves two different companies. Knowing which is which saves you calling the wrong number in a blackout.
Your retailer (the company on your bill)
Sells you the electricity, sets your plan and rates, and sends your bill. You can compare and switch retailers at any time, which is the part of your bill you control.
Where United Energy operates
United Energy is the regulated electricity distributor for South-eastern Melbourne and the Mornington Peninsula. Not sure if United Energy is your distributor? It is printed on your electricity bill, or you can check by postcode on its website.
Other Victoria networks: CitiPower, Powercor, Jemena, AusNet Services .
Power is out? Call United Energy, not your retailer
In a blackout, your retailer cannot help: it does not own the wires. Report the outage to United Energy on its 24/7 faults line 13 20 99. If life is at risk or a powerline is down, call 000 first.
Full outage steps & safetyCommon questions
A Selectra expert answers your most common United Energy questions
United Energy distributes electricity across south-eastern Melbourne and the Mornington Peninsula. It owns the poles, wires, substations and meters in its area and is responsible for connecting your home and restoring power after a fault. It does not sell you electricity, that is your retailer.
United Energy is the electricity distributor for South-eastern Melbourne and the Mornington Peninsula. Your distributor is fixed by your address, so you cannot switch it.
Call the United Energy 24/7 faults and emergencies line on 13 20 99, or check its outage map at unitedenergy.com.au. If a powerline is down or life is at risk, call Triple Zero (000) first. See our United Energy outages page for the full steps.
You cannot switch your distributor, it is a regulated monopoly for your address. You can switch your retailer (the company on your bill) at any time, which is the part of your bill you control. United Energy keeps running the network whoever you buy from.
Under the Victorian Guaranteed Service Level (GSL) scheme, United Energy pays an automatic credit when outages exceed the duration or frequency thresholds set by the Essential Services Commission. The credit is paid automatically through your retailer, usually without a claim. See our power outage guide for how the scheme works.
For bills, plans, payments and moving home, contact your retailer (the company that sends your bill), not United Energy. Contact United Energy only for connections, meters, outages and network faults. See the contact page.
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You can't choose United Energy, but you can cut the rest of your bill
Network charges are fixed by your distributor, but they are only part of your bill. The retailer's energy and supply charges are the part you control. Compare retailers that supply your address to find a cheaper plan.