TasNetworks (your distributor)
Owns the poles, wires, substations and meters across Tasmania. It connects your home, reads your meter, and restores power after a fault. You cannot choose or switch it: it is a regulated monopoly for your address.
Network distributor
TasNetworks
TAS network
Network distributor · Tasmania
TasNetworks: your electricity network
TasNetworks owns and operates both the transmission and distribution networks across the whole of Tasmania. Because a distributor is a regulated monopoly tied to your address, you cannot choose it, but you can still understand what it does, how to report an outage and how network charges shape your bill.
24/7
faults line
13 20 04
outages & emergencies
TAS
network area
Yes
retailer choice
Everything TasNetworks
Explore TasNetworks
Jump to what you need: report or track a power outage, understand network charges on your bill, find the faults line, or compare retailers.
How it works
What does TasNetworks actually do?
Your electricity bill involves two different companies. Knowing which is which saves you calling the wrong number in a blackout.
Your retailer (the company on your bill)
Sells you the electricity, sets your plan and rates, and sends your bill. You can compare and switch retailers at any time, which is the part of your bill you control.
Where TasNetworks operates
TasNetworks is the regulated electricity distributor for All of Tasmania. Not sure if TasNetworks is your distributor? It is printed on your electricity bill, or you can check by postcode on its website.
Power is out? Call TasNetworks, not your retailer
In a blackout, your retailer cannot help: it does not own the wires. Report the outage to TasNetworks on its 24/7 faults line 13 20 04. If life is at risk or a powerline is down, call 000 first.
Full outage steps & safetyCommon questions
A Selectra expert answers your most common TasNetworks questions
TasNetworks owns and operates both the transmission and distribution networks across the whole of Tasmania. It owns the poles, wires, substations and meters in its area and is responsible for connecting your home and restoring power after a fault. It does not sell you electricity, that is your retailer.
TasNetworks is the electricity distributor for All of Tasmania. Your distributor is fixed by your address, so you cannot switch it.
Call the TasNetworks 24/7 faults and emergencies line on 13 20 04, or check its outage map at tasnetworks.com.au. If a powerline is down or life is at risk, call Triple Zero (000) first. See our TasNetworks outages page for the full steps.
You cannot switch your distributor, it is a regulated monopoly for your address. You can switch your retailer (the company on your bill) at any time, which is the part of your bill you control. TasNetworks keeps running the network whoever you buy from.
TasNetworks pays an automatic Guaranteed Service Level (GSL) credit when your outages exceed the duration or frequency thresholds for a financial year. The credit is paid automatically through your retailer, usually without a claim. See our power outage guide for how the scheme works.
For bills, plans, payments and moving home, contact your retailer (the company that sends your bill), not TasNetworks. Contact TasNetworks only for connections, meters, outages and network faults. See the contact page.
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You can't choose TasNetworks, but you can cut the rest of your bill
Network charges are fixed by your distributor, but they are only part of your bill. The retailer's energy and supply charges are the part you control. Compare retailers that supply your address to find a cheaper plan.