Check it is a network outage
If your whole street is dark, it is a Power and Water Corporation network outage. If only your home is out, check your switchboard for a tripped safety switch first.
Power outages
Power and Water Corporation
NT network
Power outages · Northern Territory
Power and Water Corporation power outage
Got a Power and Water Corporation power outage? Power and Water Corporation is the distributor that owns the network in Northern Territory, so it, not your retailer, is who you call and who restores supply. This page shows how to report a Power and Water power outage, where to find the live outage map, what to do during a blackout, and the compensation you may be owed for a long or repeated outage.
Faults line 1800 245 090
Live outage map
24/7 reporting
Outage compensation
In a blackout
How to report a Power and Water Corporation power outage
Four steps to report a Power and Water outage and stay safe while you wait for power to come back on.
Check the Power and Water outage map
Look up the Power and Water Corporation outage map for a known outage in your area, the cause and an estimated restoration time, updated live.
Report the outage
If it is not already listed, report it on the 24/7 faults line 1800 245 090. Have your address and, if you can, your National Metering Identifier (NMI) from your bill.
Stay safe and wait
Keep clear of any fallen powerlines (at least 8 metres), keep the fridge shut, and turn off sensitive appliances at the wall until power is stable.
Power and Water Corporation power outage map & live updates
The quickest way to check a Power and Water power outage today is the live outage map on the Power and Water Corporation website. It shows current and planned outages, the suburbs affected, the likely cause and an estimated restoration time, refreshed continuously. Check there first before you call, as a known outage is already being worked on.
Open the Power and Water outage mapFallen powerline or danger to life? Call 000 first
If you see a fallen powerline, sparking, or anyone is in danger, call Triple Zero (000) immediately and stay at least 8 metres clear, treating every line as live. Then report the network fault to Power and Water Corporation on 1800 245 090.
Money back
Power and Water Corporation power outage compensation
Long or repeated blackouts can entitle you to a payment, and many households never realise it.
Power and Water pays a Guaranteed Service Level (GSL) payment when it misses its guaranteed standards for supply restoration and appointments.
Unlike the eastern states, this is usually paid on a claim basis, so check the Power and Water Corporation website for the current claim form and the timeframes that apply. Read our guide to power outage compensation for the thresholds and how to check yours.
Common questions
A Selectra expert answers your Power and Water Corporation power outage questions
Call the Power and Water Corporation 24/7 faults and emergencies line on 1800 245 090. Have your address ready, and your National Metering Identifier (NMI) from your bill if you can. You can also report and track outages on the Power and Water Corporation outage map at powerwater.com.au. If a powerline is down or anyone is in danger, call Triple Zero (000) first.
The Power and Water Corporation power outage and faults number is 1800 245 090, staffed 24 hours a day, 7 days a week. It is the same number whether the outage is planned or unplanned.
The live Power and Water Corporation outage map is on its website at powerwater.com.au. It shows current outages, the suburbs affected, the likely cause and an estimated time supply will be back on. It is the fastest way to check a Power and Water power outage today without waiting on the phone.
If the wider outage is fixed but your home is still dark, the fault may be on your side of the meter. Check your switchboard for a tripped main switch or safety switch and reset it once. If it trips again, or your meter box looks damaged, call Power and Water Corporation on 1800 245 090 or a licensed electrician.
Power and Water pays a Guaranteed Service Level (GSL) payment when it misses its guaranteed standards for supply restoration and appointments. Check the Power and Water Corporation website for the current claim form and timeframes. See our power outage compensation guide for the detail.
A planned outage is scheduled by Power and Water Corporation for maintenance or upgrades, and you must be given advance notice (usually a letter, SMS or email a few days ahead). An unplanned outage is a fault from storms, fallen trees, equipment failure or a car hitting a pole, with no warning. Both show on the Power and Water outage map, but only unplanned outages need reporting.
100% free
Compare
in minutes
Independent comparison
You can't choose Power and Water, but you can cut the rest of your bill
Your network and retailer are fixed in this region, so there is no plan to switch. Use our guides to check your usage, concessions and rebates so you are not paying more than you need to.