Faults & outages (24/7)
1800 245 090Power outages, fallen lines & network faults
Contact & faults
Power and Water Corporation
NT network
Contact & faults · Northern Territory
Power and Water Corporation contact details
The main Power and Water Corporation contact number is its 24/7 faults and emergencies line, 1800 245 090. As the electricity distributor for Northern Territory, Power and Water Corporation handles connections, meters, network faults and outages, while your retailer handles bills and plans. Here is every way to reach the right one.
Faults 1800 245 090
24/7 line
Outage map
Connections & meters
How to reach Power and Water
Power and Water Corporation contact details
Power and Water Corporation is a network operator, so its lines are for outages, faults, connections and meters, not bills.
Website & outage map
powerwater.com.auLive outages, connections & forms
Who to call
Power and Water or your retailer?
Ringing the wrong one is the most common mistake. Here is the split.
Call Power and Water Corporation for
Power outages and blackouts, fallen or sparking powerlines, network faults, new connections, supply upgrades and meter issues. Faults line: 1800 245 090.
Call your retailer for
Bills, payments and hardship help, plan and tariff changes, concessions and rebates, and moving home. Want to check your usage and concessions? See our energy guides.
In an emergency. If a powerline is down, you see sparking, or anyone is in danger, call 000 immediately and stay at least 8 metres clear. Then report the fault to Power and Water Corporation on 1800 245 090.
Common questions
A Selectra expert answers your Power and Water Corporation contact questions
The main Power and Water Corporation contact number is the 24/7 faults and emergencies line, 1800 245 090. For bills and plans, contact your retailer instead.
Call Power and Water Corporation for power outages, fallen powerlines, network faults, new connections and meter issues. Call your retailer (the company on your bill) for billing, payments, plan changes, concessions and moving home. Most Northern Territory homes have no retail choice: Jacana Energy is the government-owned retailer and Power and Water owns the network. An outage is always a network matter.
Call 1800 245 090 (24/7) or check the live outage map at powerwater.com.au. See our Power and Water power outage page for the full steps. If a powerline is down or life is at risk, call Triple Zero (000) first.
New connections, meter installations and supply upgrades on the Power and Water network are arranged through Power and Water Corporation, usually via your electrician or retailer, with forms on powerwater.com.au. Your retailer can start the process for you when you move in or build.
100% free
Compare
in minutes
Independent comparison
You can't choose Power and Water, but you can cut the rest of your bill
Your network and retailer are fixed in this region, so there is no plan to switch. Use our guides to check your usage, concessions and rebates so you are not paying more than you need to.