Power and Water Corporation is the government-owned utility that owns the electricity, water and sewerage networks across the Northern Territory. Because a distributor is a regulated monopoly tied to your address, you cannot choose it, but you can still understand what it does, how to report an outage and how network charges shape your bill.
24/7
faults line
1800 245 090
outages & emergencies
NT
network area
No
retailer choice
Everything Power and Water
Jump to what you need: report or track a power outage, understand network charges on your bill, find the faults line, or compare retailers.
How it works
Your electricity bill involves two different companies. Knowing which is which saves you calling the wrong number in a blackout.
Owns the poles, wires, substations and meters across Northern Territory. It connects your home, reads your meter, and restores power after a fault. You cannot choose or switch it: it is a regulated monopoly for your address.
Sells you the electricity, sets your plan and rates, and sends your bill. Most Northern Territory homes have no retail choice: Jacana Energy is the government-owned retailer and Power and Water owns the network. An outage is always a network matter.
Power and Water Corporation is the regulated electricity distributor for The Northern Territory, including Darwin, Palmerston, Alice Springs, Katherine, Tennant Creek and remote communities. Not sure if Power and Water is your distributor? It is printed on your electricity bill, or you can check by postcode on its website.
In a blackout, your retailer cannot help: it does not own the wires. Report the outage to Power and Water Corporation on its 24/7 faults line 1800 245 090. If life is at risk or a powerline is down, call 000 first.
Full outage steps & safetyCommon questions
Power and Water Corporation is the government-owned utility that owns the electricity, water and sewerage networks across the Northern Territory. It owns the poles, wires, substations and meters in its area and is responsible for connecting your home and restoring power after a fault. It does not sell you electricity, that is your retailer.
Power and Water Corporation is the electricity distributor for The Northern Territory, including Darwin, Palmerston, Alice Springs, Katherine, Tennant Creek and remote communities. Your distributor is fixed by your address, so you cannot switch it.
Call the Power and Water Corporation 24/7 faults and emergencies line on 1800 245 090, or check its outage map at powerwater.com.au. If a powerline is down or life is at risk, call Triple Zero (000) first. See our Power and Water outages page for the full steps.
Most Northern Territory homes have no retail choice: Jacana Energy is the government-owned retailer and Power and Water owns the network. An outage is always a network matter. You cannot switch the distributor, and in this area there is little or no retail competition either, so an outage is always a network matter handled by Power and Water Corporation.
Power and Water pays a Guaranteed Service Level (GSL) payment when it misses its guaranteed standards for supply restoration and appointments. The credit is paid automatically through your retailer, usually without a claim. See our power outage guide for how the scheme works.
For bills, plans, payments and moving home, contact your retailer (the company that sends your bill), not Power and Water Corporation. Contact Power and Water Corporation only for connections, meters, outages and network faults. See the contact page.
Your network and retailer are fixed in this region, so there is no plan to switch. Use our guides to check your usage, concessions and rebates so you are not paying more than you need to.
Report an error on this page
Thanks for letting us know!
Your message has been sent. Our team will review it shortly.
