Check it is a network outage
If your whole street is dark, it is a Jemena network outage. If only your home is out, check your switchboard for a tripped safety switch first.
Power outages
Jemena
VIC network
Power outages · Victoria
Jemena power outage
Got a Jemena power outage? Jemena is the distributor that owns the network in Victoria, so it, not your retailer, is who you call and who restores supply. This page shows how to report a Jemena power outage, where to find the live outage map, what to do during a blackout, and the compensation you may be owed for a long or repeated outage.
Faults line 13 16 26
Live outage map
24/7 reporting
Outage compensation
In a blackout
How to report a Jemena power outage
Four steps to report a Jemena outage and stay safe while you wait for power to come back on.
Check the Jemena outage map
Look up the Jemena outage map for a known outage in your area, the cause and an estimated restoration time, updated live.
Report the outage
If it is not already listed, report it on the 24/7 faults line 13 16 26. Have your address and, if you can, your National Metering Identifier (NMI) from your bill.
Stay safe and wait
Keep clear of any fallen powerlines (at least 8 metres), keep the fridge shut, and turn off sensitive appliances at the wall until power is stable.
Jemena power outage map & live updates
The quickest way to check a Jemena power outage today is the live outage map on the Jemena website. It shows current and planned outages, the suburbs affected, the likely cause and an estimated restoration time, refreshed continuously. Check there first before you call, as a known outage is already being worked on.
Open the Jemena outage mapFallen powerline or danger to life? Call 000 first
If you see a fallen powerline, sparking, or anyone is in danger, call Triple Zero (000) immediately and stay at least 8 metres clear, treating every line as live. Then report the network fault to Jemena on 13 16 26.
Money back
Jemena power outage compensation
Long or repeated blackouts can entitle you to a payment, and many households never realise it.
Under the Victorian Guaranteed Service Level (GSL) scheme, Jemena pays an automatic credit when outages exceed the duration or frequency thresholds set by the Essential Services Commission.
The payment lands as an automatic credit on your next bill, passed through your retailer, with no claim to lodge. Read our guide to power outage compensation for the thresholds and how to check yours.
Common questions
A Selectra expert answers your Jemena power outage questions
Call the Jemena 24/7 faults and emergencies line on 13 16 26. Have your address ready, and your National Metering Identifier (NMI) from your bill if you can. You can also report and track outages on the Jemena outage map at jemena.com.au. If a powerline is down or anyone is in danger, call Triple Zero (000) first.
The Jemena power outage and faults number is 13 16 26, staffed 24 hours a day, 7 days a week. It is the same number whether the outage is planned or unplanned.
The live Jemena outage map is on its website at jemena.com.au. It shows current outages, the suburbs affected, the likely cause and an estimated time supply will be back on. It is the fastest way to check a Jemena power outage today without waiting on the phone.
If the wider outage is fixed but your home is still dark, the fault may be on your side of the meter. Check your switchboard for a tripped main switch or safety switch and reset it once. If it trips again, or your meter box looks damaged, call Jemena on 13 16 26 or a licensed electrician.
Under the Victorian Guaranteed Service Level (GSL) scheme, Jemena pays an automatic credit when outages exceed the duration or frequency thresholds set by the Essential Services Commission. The credit usually appears on your next bill through your retailer, with no claim needed. See our power outage compensation guide for the detail.
A planned outage is scheduled by Jemena for maintenance or upgrades, and you must be given advance notice (usually a letter, SMS or email a few days ahead). An unplanned outage is a fault from storms, fallen trees, equipment failure or a car hitting a pole, with no warning. Both show on the Jemena outage map, but only unplanned outages need reporting.
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