Faults & outages (24/7)
13 16 26Power outages, fallen lines & network faults
Contact & faults
Jemena
VIC network
Contact & faults · Victoria
Jemena contact details
The main Jemena contact number is its 24/7 faults and emergencies line, 13 16 26. As the electricity distributor for Victoria, Jemena handles connections, meters, network faults and outages, while your retailer handles bills and plans. Here is every way to reach the right one.
Faults 13 16 26
24/7 line
Outage map
Connections & meters
How to reach Jemena
Jemena contact details
Jemena is a network operator, so its lines are for outages, faults, connections and meters, not bills.
Website & outage map
jemena.com.auLive outages, connections & forms
Who to call
Jemena or your retailer?
Ringing the wrong one is the most common mistake. Here is the split.
Call Jemena for
Power outages and blackouts, fallen or sparking powerlines, network faults, new connections, supply upgrades and meter issues. Faults line: 13 16 26.
Call your retailer for
Bills, payments and hardship help, plan and tariff changes, concessions and rebates, and moving home. Not sure who is cheapest? Compare retailers.
In an emergency. If a powerline is down, you see sparking, or anyone is in danger, call 000 immediately and stay at least 8 metres clear. Then report the fault to Jemena on 13 16 26.
Common questions
A Selectra expert answers your Jemena contact questions
The main Jemena contact number is the 24/7 faults and emergencies line, 13 16 26. For bills and plans, contact your retailer instead.
Call Jemena for power outages, fallen powerlines, network faults, new connections and meter issues. Call your retailer (the company on your bill) for billing, payments, plan changes, concessions and moving home. You can compare retailers any time; you cannot switch your distributor.
Call 13 16 26 (24/7) or check the live outage map at jemena.com.au. See our Jemena power outage page for the full steps. If a powerline is down or life is at risk, call Triple Zero (000) first.
New connections, meter installations and supply upgrades on the Jemena network are arranged through Jemena, usually via your electrician or retailer, with forms on jemena.com.au. Your retailer can start the process for you when you move in or build.
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You can't choose Jemena, but you can cut the rest of your bill
Network charges are fixed by your distributor, but they are only part of your bill. The retailer's energy and supply charges are the part you control. Compare retailers that supply your address to find a cheaper plan.