Jemena (your distributor)
Owns the poles, wires, substations and meters across Victoria. It connects your home, reads your meter, and restores power after a fault. You cannot choose or switch it: it is a regulated monopoly for your address.
Network distributor
Jemena
VIC network
Network distributor · Victoria
Jemena: your electricity network
Jemena owns the electricity distribution network across northern and north-western Melbourne, and also operates gas networks in several states. Because a distributor is a regulated monopoly tied to your address, you cannot choose it, but you can still understand what it does, how to report an outage and how network charges shape your bill.
24/7
faults line
13 16 26
outages & emergencies
VIC
network area
Yes
retailer choice
Everything Jemena
Explore Jemena
Jump to what you need: report or track a power outage, understand network charges on your bill, find the faults line, or compare retailers.
How it works
What does Jemena actually do?
Your electricity bill involves two different companies. Knowing which is which saves you calling the wrong number in a blackout.
Your retailer (the company on your bill)
Sells you the electricity, sets your plan and rates, and sends your bill. You can compare and switch retailers at any time, which is the part of your bill you control.
Where Jemena operates
Jemena is the regulated electricity distributor for Northern and north-western Melbourne. Not sure if Jemena is your distributor? It is printed on your electricity bill, or you can check by postcode on its website.
Other Victoria networks: CitiPower, Powercor, United Energy, AusNet Services .
Power is out? Call Jemena, not your retailer
In a blackout, your retailer cannot help: it does not own the wires. Report the outage to Jemena on its 24/7 faults line 13 16 26. If life is at risk or a powerline is down, call 000 first.
Full outage steps & safetyCommon questions
A Selectra expert answers your most common Jemena questions
Jemena owns the electricity distribution network across northern and north-western Melbourne, and also operates gas networks in several states. It owns the poles, wires, substations and meters in its area and is responsible for connecting your home and restoring power after a fault. It does not sell you electricity, that is your retailer.
Jemena is the electricity distributor for Northern and north-western Melbourne. Your distributor is fixed by your address, so you cannot switch it.
Call the Jemena 24/7 faults and emergencies line on 13 16 26, or check its outage map at jemena.com.au. If a powerline is down or life is at risk, call Triple Zero (000) first. See our Jemena outages page for the full steps.
You cannot switch your distributor, it is a regulated monopoly for your address. You can switch your retailer (the company on your bill) at any time, which is the part of your bill you control. Jemena keeps running the network whoever you buy from.
Under the Victorian Guaranteed Service Level (GSL) scheme, Jemena pays an automatic credit when outages exceed the duration or frequency thresholds set by the Essential Services Commission. The credit is paid automatically through your retailer, usually without a claim. See our power outage guide for how the scheme works.
For bills, plans, payments and moving home, contact your retailer (the company that sends your bill), not Jemena. Contact Jemena only for connections, meters, outages and network faults. See the contact page.
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You can't choose Jemena, but you can cut the rest of your bill
Network charges are fixed by your distributor, but they are only part of your bill. The retailer's energy and supply charges are the part you control. Compare retailers that supply your address to find a cheaper plan.