Check it is a network outage
If your whole street is dark, it is a Horizon Power network outage. If only your home is out, check your switchboard for a tripped safety switch first.
Power outages
Horizon Power
WA network
Power outages · Western Australia
Horizon Power power outage
Got a Horizon Power power outage? Horizon Power is the distributor that owns the network in Western Australia, so it, not your retailer, is who you call and who restores supply. This page shows how to report a Horizon Power power outage, where to find the live outage map, what to do during a blackout, and the compensation you may be owed for a long or repeated outage.
Faults line 13 23 51
Live outage map
24/7 reporting
Outage compensation
In a blackout
How to report a Horizon Power power outage
Four steps to report a Horizon Power outage and stay safe while you wait for power to come back on.
Check the Horizon Power outage map
Look up the Horizon Power outage map for a known outage in your area, the cause and an estimated restoration time, updated live.
Report the outage
If it is not already listed, report it on the 24/7 faults line 13 23 51. Have your address and, if you can, your National Metering Identifier (NMI) from your bill.
Stay safe and wait
Keep clear of any fallen powerlines (at least 8 metres), keep the fridge shut, and turn off sensitive appliances at the wall until power is stable.
Horizon Power power outage map & live updates
The quickest way to check a Horizon Power power outage today is the live outage map on the Horizon Power website. It shows current and planned outages, the suburbs affected, the likely cause and an estimated restoration time, refreshed continuously. Check there first before you call, as a known outage is already being worked on.
Open the Horizon Power outage mapFallen powerline or danger to life? Call 000 first
If you see a fallen powerline, sparking, or anyone is in danger, call Triple Zero (000) immediately and stay at least 8 metres clear, treating every line as live. Then report the network fault to Horizon Power on 13 23 51.
Money back
Horizon Power power outage compensation
Long or repeated blackouts can entitle you to a payment, and many households never realise it.
Horizon Power pays a service-standard payment when it misses its guaranteed timeframes for supply restoration and appointments.
Unlike the eastern states, this is usually paid on a claim basis, so check the Horizon Power website for the current claim form and the timeframes that apply. Read our guide to power outage compensation for the thresholds and how to check yours.
Common questions
A Selectra expert answers your Horizon Power power outage questions
Call the Horizon Power 24/7 faults and emergencies line on 13 23 51. Have your address ready, and your National Metering Identifier (NMI) from your bill if you can. You can also report and track outages on the Horizon Power outage map at horizonpower.com.au. If a powerline is down or anyone is in danger, call Triple Zero (000) first.
The Horizon Power power outage and faults number is 13 23 51, staffed 24 hours a day, 7 days a week. It is the same number whether the outage is planned or unplanned.
The live Horizon Power outage map is on its website at horizonpower.com.au. It shows current outages, the suburbs affected, the likely cause and an estimated time supply will be back on. It is the fastest way to check a Horizon Power power outage today without waiting on the phone.
If the wider outage is fixed but your home is still dark, the fault may be on your side of the meter. Check your switchboard for a tripped main switch or safety switch and reset it once. If it trips again, or your meter box looks damaged, call Horizon Power on 13 23 51 or a licensed electrician.
Horizon Power pays a service-standard payment when it misses its guaranteed timeframes for supply restoration and appointments. Check the Horizon Power website for the current claim form and timeframes. See our power outage compensation guide for the detail.
A planned outage is scheduled by Horizon Power for maintenance or upgrades, and you must be given advance notice (usually a letter, SMS or email a few days ahead). An unplanned outage is a fault from storms, fallen trees, equipment failure or a car hitting a pole, with no warning. Both show on the Horizon Power outage map, but only unplanned outages need reporting.
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You can't choose Horizon Power, but you can cut the rest of your bill
Your network and retailer are fixed in this region, so there is no plan to switch. Use our guides to check your usage, concessions and rebates so you are not paying more than you need to.