Faults & outages (24/7)
13 23 51Power outages, fallen lines & network faults
Contact & faults
Horizon Power
WA network
Contact & faults · Western Australia
Horizon Power contact details
The main Horizon Power contact number is its 24/7 faults and emergencies line, 13 23 51. As the electricity distributor for Western Australia, Horizon Power handles connections, meters, network faults and outages, while your retailer handles bills and plans. Here is every way to reach the right one.
Faults 13 23 51
24/7 line
Outage map
Connections & meters
How to reach Horizon Power
Horizon Power contact details
Horizon Power is a network operator, so its lines are for outages, faults, connections and meters, not bills.
Website & outage map
horizonpower.com.auLive outages, connections & forms
Who to call
Horizon Power or your retailer?
Ringing the wrong one is the most common mistake. Here is the split.
Call Horizon Power for
Power outages and blackouts, fallen or sparking powerlines, network faults, new connections, supply upgrades and meter issues. Faults line: 13 23 51.
Call your retailer for
Bills, payments and hardship help, plan and tariff changes, concessions and rebates, and moving home. Want to check your usage and concessions? See our energy guides.
In an emergency. If a powerline is down, you see sparking, or anyone is in danger, call 000 immediately and stay at least 8 metres clear. Then report the fault to Horizon Power on 13 23 51.
Common questions
A Selectra expert answers your Horizon Power contact questions
The main Horizon Power contact number is the 24/7 faults and emergencies line, 13 23 51. For bills and plans, contact your retailer instead.
Call Horizon Power for power outages, fallen powerlines, network faults, new connections and meter issues. Call your retailer (the company on your bill) for billing, payments, plan changes, concessions and moving home. Horizon Power is a vertically integrated utility: in most of its towns it both runs the network and sells the electricity, so there is no separate retailer to switch.
Call 13 23 51 (24/7) or check the live outage map at horizonpower.com.au. See our Horizon Power power outage page for the full steps. If a powerline is down or life is at risk, call Triple Zero (000) first.
New connections, meter installations and supply upgrades on the Horizon Power network are arranged through Horizon Power, usually via your electrician or retailer, with forms on horizonpower.com.au. Your retailer can start the process for you when you move in or build.
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You can't choose Horizon Power, but you can cut the rest of your bill
Your network and retailer are fixed in this region, so there is no plan to switch. Use our guides to check your usage, concessions and rebates so you are not paying more than you need to.