Horizon Power generates, distributes and sells electricity across regional and remote Western Australia, running dozens of stand-alone grids outside the main south-west network. Because a distributor is a regulated monopoly tied to your address, you cannot choose it, but you can still understand what it does, how to report an outage and how network charges shape your bill.
24/7
faults line
13 23 51
outages & emergencies
WA
network area
No
retailer choice
Everything Horizon Power
Jump to what you need: report or track a power outage, understand network charges on your bill, find the faults line, or compare retailers.
How it works
Your electricity bill involves two different companies. Knowing which is which saves you calling the wrong number in a blackout.
Owns the poles, wires, substations and meters across Western Australia. It connects your home, reads your meter, and restores power after a fault. You cannot choose or switch it: it is a regulated monopoly for your address.
Sells you the electricity, sets your plan and rates, and sends your bill. Horizon Power is a vertically integrated utility: in most of its towns it both runs the network and sells the electricity, so there is no separate retailer to switch.
Horizon Power is the regulated electricity distributor for Regional and remote Western Australia, outside the South West Interconnected System (including the Pilbara, Kimberley, Gascoyne, Mid West and Goldfields). Not sure if Horizon Power is your distributor? It is printed on your electricity bill, or you can check by postcode on its website.
Other Western Australia networks: Western Power .
In a blackout, your retailer cannot help: it does not own the wires. Report the outage to Horizon Power on its 24/7 faults line 13 23 51. If life is at risk or a powerline is down, call 000 first.
Full outage steps & safetyCommon questions
Horizon Power generates, distributes and sells electricity across regional and remote Western Australia, running dozens of stand-alone grids outside the main south-west network. It owns the poles, wires, substations and meters in its area and is responsible for connecting your home and restoring power after a fault. It does not sell you electricity, that is your retailer.
Horizon Power is the electricity distributor for Regional and remote Western Australia, outside the South West Interconnected System (including the Pilbara, Kimberley, Gascoyne, Mid West and Goldfields). Your distributor is fixed by your address, so you cannot switch it.
Call the Horizon Power 24/7 faults and emergencies line on 13 23 51, or check its outage map at horizonpower.com.au. If a powerline is down or life is at risk, call Triple Zero (000) first. See our Horizon Power outages page for the full steps.
Horizon Power is a vertically integrated utility: in most of its towns it both runs the network and sells the electricity, so there is no separate retailer to switch. You cannot switch the distributor, and in this area there is little or no retail competition either, so an outage is always a network matter handled by Horizon Power.
Horizon Power pays a service-standard payment when it misses its guaranteed timeframes for supply restoration and appointments. The credit is paid automatically through your retailer, usually without a claim. See our power outage guide for how the scheme works.
For bills, plans, payments and moving home, contact your retailer (the company that sends your bill), not Horizon Power. Contact Horizon Power only for connections, meters, outages and network faults. See the contact page.
Your network and retailer are fixed in this region, so there is no plan to switch. Use our guides to check your usage, concessions and rebates so you are not paying more than you need to.
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