Energex (your distributor)
Owns the poles, wires, substations and meters across Queensland. It connects your home, reads your meter, and restores power after a fault. You cannot choose or switch it: it is a regulated monopoly for your address.
Network distributor
Energex
QLD network
Network distributor · Queensland
Energex: your electricity network
Energex builds and maintains the electricity distribution network across fast-growing south-east Queensland. Because a distributor is a regulated monopoly tied to your address, you cannot choose it, but you can still understand what it does, how to report an outage and how network charges shape your bill.
24/7
faults line
13 62 62
outages & emergencies
QLD
network area
Yes
retailer choice
Everything Energex
Explore Energex
Jump to what you need: report or track a power outage, understand network charges on your bill, find the faults line, or compare retailers.
How it works
What does Energex actually do?
Your electricity bill involves two different companies. Knowing which is which saves you calling the wrong number in a blackout.
Your retailer (the company on your bill)
Sells you the electricity, sets your plan and rates, and sends your bill. You can compare and switch retailers at any time, which is the part of your bill you control.
Where Energex operates
Energex is the regulated electricity distributor for South-east Queensland, including Brisbane, the Gold Coast and the Sunshine Coast. Not sure if Energex is your distributor? It is printed on your electricity bill, or you can check by postcode on its website.
Other Queensland networks: Ergon Energy .
Power is out? Call Energex, not your retailer
In a blackout, your retailer cannot help: it does not own the wires. Report the outage to Energex on its 24/7 faults line 13 62 62, or for emergencies and fallen powerlines call 13 19 62. If life is at risk or a powerline is down, call 000 first.
Full outage steps & safetyCommon questions
A Selectra expert answers your most common Energex questions
Energex builds and maintains the electricity distribution network across fast-growing south-east Queensland. It owns the poles, wires, substations and meters in its area and is responsible for connecting your home and restoring power after a fault. It does not sell you electricity, that is your retailer.
Energex is the electricity distributor for South-east Queensland, including Brisbane, the Gold Coast and the Sunshine Coast. Your distributor is fixed by your address, so you cannot switch it.
Call the Energex 24/7 faults and emergencies line on 13 62 62, or check its outage map at energex.com.au. If a powerline is down or life is at risk, call Triple Zero (000) first. See our Energex outages page for the full steps.
You cannot switch your distributor, it is a regulated monopoly for your address. You can switch your retailer (the company on your bill) at any time, which is the part of your bill you control. Energex keeps running the network whoever you buy from.
Energex pays an automatic Guaranteed Service Level (GSL) credit when your outages pass the duration or frequency thresholds for a financial year. The credit is paid automatically through your retailer, usually without a claim. See our power outage guide for how the scheme works.
For bills, plans, payments and moving home, contact your retailer (the company that sends your bill), not Energex. Contact Energex only for connections, meters, outages and network faults. See the contact page.
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You can't choose Energex, but you can cut the rest of your bill
Network charges are fixed by your distributor, but they are only part of your bill. The retailer's energy and supply charges are the part you control. Compare retailers that supply your address to find a cheaper plan.