Ausgrid (your distributor)
Owns the poles, wires, substations and meters across New South Wales. It connects your home, reads your meter, and restores power after a fault. You cannot choose or switch it: it is a regulated monopoly for your address.
Network distributor
Ausgrid
NSW network
Network distributor · New South Wales
Ausgrid: your electricity network
Ausgrid is the largest electricity distributor in New South Wales, running the poles, wires and substations that carry power to homes and businesses across Sydney, the Central Coast and the Hunter. Because a distributor is a regulated monopoly tied to your address, you cannot choose it, but you can still understand what it does, how to report an outage and how network charges shape your bill.
24/7
faults line
13 13 88
outages & emergencies
NSW
network area
Yes
retailer choice
Everything Ausgrid
Explore Ausgrid
Jump to what you need: report or track a power outage, understand network charges on your bill, find the faults line, or compare retailers.
How it works
What does Ausgrid actually do?
Your electricity bill involves two different companies. Knowing which is which saves you calling the wrong number in a blackout.
Your retailer (the company on your bill)
Sells you the electricity, sets your plan and rates, and sends your bill. You can compare and switch retailers at any time, which is the part of your bill you control.
Where Ausgrid operates
Ausgrid is the regulated electricity distributor for Inner, northern and eastern metropolitan Sydney, the Central Coast and the Hunter region. Not sure if Ausgrid is your distributor? It is printed on your electricity bill, or you can check by postcode on its website.
Other New South Wales networks: Endeavour Energy, Essential Energy .
Power is out? Call Ausgrid, not your retailer
In a blackout, your retailer cannot help: it does not own the wires. Report the outage to Ausgrid on its 24/7 faults line 13 13 88. If life is at risk or a powerline is down, call 000 first.
Full outage steps & safetyCommon questions
A Selectra expert answers your most common Ausgrid questions
Ausgrid is the largest electricity distributor in New South Wales, running the poles, wires and substations that carry power to homes and businesses across Sydney, the Central Coast and the Hunter. It owns the poles, wires, substations and meters in its area and is responsible for connecting your home and restoring power after a fault. It does not sell you electricity, that is your retailer.
Ausgrid is the electricity distributor for Inner, northern and eastern metropolitan Sydney, the Central Coast and the Hunter region. Your distributor is fixed by your address, so you cannot switch it.
Call the Ausgrid 24/7 faults and emergencies line on 13 13 88, or check its outage map at ausgrid.com.au. If a powerline is down or life is at risk, call Triple Zero (000) first. See our Ausgrid outages page for the full steps.
You cannot switch your distributor, it is a regulated monopoly for your address. You can switch your retailer (the company on your bill) at any time, which is the part of your bill you control. Ausgrid keeps running the network whoever you buy from.
Ausgrid pays an automatic Guaranteed Service Level (GSL) credit when your interruptions pass a threshold in a financial year, for example around 20 total hours off supply or 10 separate interruptions. The credit is paid automatically through your retailer, usually without a claim. See our power outage guide for how the scheme works.
For bills, plans, payments and moving home, contact your retailer (the company that sends your bill), not Ausgrid. Contact Ausgrid only for connections, meters, outages and network faults. See the contact page.
100% free
Compare
in minutes
Independent comparison
You can't choose Ausgrid, but you can cut the rest of your bill
Network charges are fixed by your distributor, but they are only part of your bill. The retailer's energy and supply charges are the part you control. Compare retailers that supply your address to find a cheaper plan.