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One network per address, sixteen across the country
Every Australian home is served by exactly one electricity distributor, fixed by its address and impossible to switch. This directory lists all 16, grouped by whether they sit inside the National Electricity Market, where you can still choose your retailer, or in Western Australia and the Northern Territory, where you cannot. Each card opens the network's full profile: its service area, the 24/7 faults line to report a power outage, how its network charges work, and how to contact it for a connection or a complaint.
How to use this directory: if you know your distributor, find its card below and open the page you need. If you do not, use the finder, your distributor is set by where you live, not by who bills you. Inside the National Electricity Market you can still switch your retailer; in WA and the NT both are fixed.
Four pages per distributor
What you will find on each profile
Every distributor card opens the same set of pages, so you always know where to look.
Outages and faults
The 24/7 number to report a blackout, how to check whether an outage is planned or a fault, and the steps to take while the power is out.
Network charges
How the regulated network component of your bill is built, why it differs between networks, and how it sits against the retail charges you can shop.
Contact and connections
Phone, web and postal contacts for new connections, complaints and Guaranteed Service Level credits when supply standards are missed.
The directory
Every Australian electricity distributor
Sixteen networks, each with its overview, power outage page, network charges and contact details.
National Electricity Market distributors
You can switch your retailer here, even though the network is fixed.
Ausgrid
Inner, northern and eastern metropolitan Sydney, the Central Coast and the Hunter region
24/7 faults: 13 13 88Endeavour Energy
Greater Western Sydney, the Blue Mountains, the Illawarra and the NSW South Coast
24/7 faults: 13 10 03Essential Energy
Regional, rural and remote New South Wales (about 95% of the state by area), plus parts of southern Queensland
24/7 faults: 13 20 80CitiPower
Melbourne's central business district and inner suburbs
24/7 faults: 13 12 80Powercor
Melbourne's western suburbs and central and western Victoria
24/7 faults: 13 24 12Jemena
Northern and north-western Melbourne
24/7 faults: 13 16 26United Energy
South-eastern Melbourne and the Mornington Peninsula
24/7 faults: 13 20 99AusNet Services
Outer northern and eastern Melbourne and eastern Victoria
24/7 faults: 13 17 99Energex
South-east Queensland, including Brisbane, the Gold Coast and the Sunshine Coast
24/7 faults: 13 62 62Ergon Energy
Regional and rural Queensland, from the New South Wales border to the Torres Strait
24/7 faults: 13 22 96SA Power Networks
All of South Australia
24/7 faults: 13 13 66TasNetworks
All of Tasmania
24/7 faults: 13 20 04Evoenergy
All of the Australian Capital Territory, including Canberra and Queanbeyan
24/7 faults: 13 19 09Western Australia and the Northern Territory
Outside the NEM: the network and retailer are both fixed, so an outage is always a network matter.
Western Power
The South West Interconnected System (SWIS), covering Perth and the south-west of Western Australia
24/7 faults: 13 13 51Horizon Power
Regional and remote Western Australia, outside the South West Interconnected System (including the Pilbara, Kimberley, Gascoyne, Mid West and Goldfields)
24/7 faults: 13 23 51Power and Water Corporation
The Northern Territory, including Darwin, Palmerston, Alice Springs, Katherine, Tennant Creek and remote communities
24/7 faults: 1800 245 090Keep exploring
More on networks and your bill
See distributors by state, check live outages near you, or learn how the network charge fits the rest of your bill.
Distributors by state
The mother hub: find your network grouped by state, with the retailer-versus-distributor explainer.
ExplorePower outages by area
Live and recent outages by state and city, plus what to do when the power goes out.
ExploreHow the energy market works
Where network charges sit in your bill, alongside wholesale prices and the reference price.
ExploreCommon questions
A Selectra expert answers your questions on distributors
Four pages per distributor: an overview of the network and its service area, a power outage page with the 24/7 faults line and what to do in a blackout, a network charges explainer covering the regulated fees on your bill, and a contact page for connections, complaints and Guaranteed Service Level credits.
It is set by your address, not your retailer, and it is printed on your electricity bill. You can also use the finder above: choose your state and you will see the distributor for your region. In NSW, Victoria and Queensland more than one distributor operates, so the region matters.
Building duplicate poles and wires would be wasteful, so each distribution network is a regulated monopoly with prices overseen by the Australian Energy Regulator. Retailing has no such constraint, so in the National Electricity Market several retailers compete to sell you the power that runs through that single shared network.
No. Each distributor has its own regulated charges, which is why two homes on identical retail plans can pay different network components if they sit in different network areas. Rural and remote networks generally cost more to run per customer than dense city ones.