Electricity and Gas Distributors in Australia
Your energy distributor is not the same as your energy provider. Your energy distributor is who you should call when you have a power outage or an energy emergency. Read on to learn what an energy distributor is and which one you have.
What Is an Energy Distributor?
You may have thought your energy provider was the one sending energy into your home. However, Energy Distributors, or Distribution network service providers, are the ones who send energy into your home or business from the powerlines.
There are different energy distributor network zones depending on your location in Australia. These zones dictate who your energy distributor is, as well as the price of your energy, and the type of energy available to you.
Energy distributors and your energy provider work together to ensure your electricity and gas supply reaches your home. When you set up an energy service through a provider, they get in touch with the energy distributor to arrange for connections or disconnections.
It's just as important as to know who your energy distributor is as well as your energy provider.
Who Do I Call in a Power Outage or an Electrical Emergency?
If you have a power outage or spot an electrical emergency you should contact your Energy Distributor, not your energy provider.
Call your energy distributor if you have any emergency relating to your electricity or gas supply such as:
- Power outages
- Fallen power lines
- Sparking power lines
- A transformer explodes
- You spot an electrical fire outside
- You spot a gas leak or smell of gas
In case of life-threatening emergency or damage to a person or property, dial emergency services at 000.
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Who Is My Energy Distributor?
To find your energy distributor, you can check your last bill statement from your energy provider.
However, Below we have compiled a list of all the energy distributors by state.
Bear in mind that if you generate your own electricity or are part of the Distributed Energy Resources Register, you may still have an energy distributor, especially if you sell energy back to the grid.
See Energy Distributors by State
Gas & Electricity Distributors NSW & ACT
New South Wales and the ACT have four electricity distributors:
- Endeavour Energy
- Essential Energy
- Ausgrid
- Evoenergy
They also have four gas distributors:
- Central Ranges Pipeline
- Jemena Gas Networks
- Wagga Wagga Gas Distribution Network (Australia Gas Networks)
- Evoenergy
Your exact location within NSW or the ACT will decide who your distributor is. Most of the population in NSW will have their electricity distributed to them by Endeavour Energy and gas distributed by Jemena Gas Networks (NSW)
Evoenergy distributes electricity and gas to most of the ACT.
Use the table below to see which distributor is in your area and how to contact them if necessary:
| Electricity Distributors | |||
|---|---|---|---|
| Service District | Electricity Distributor Name | Emergency Number | General Number |
| Southern & western metropolitan Sydney | Endeavour Energy | 131 003 | 131 718 |
| Country & regional NSW & some ACT | Essential Energy | 132 080 | 132 391 |
| Inner, northern & eastern metropolitan Sydney and surrounds | Ausgrid | 131 388 | 131 535 |
| ACT | Evoenergy | 131 093 | 132 386 |
| Gas Distributors | |||
| Service District | Gas Distributor Name | Emergency Number | General Number |
| Tamworth | Central Ranges Pipeline | 1800 676 300 132 771 131 909 |
(02) 6761 5522 |
| Sydney, Newcastle, Central Coast, Wollongong and parts of country NSW | Jemena Gas Networks (NSW) | 131 909 | 1300 137 078 |
| Wagga Wagga | Wagga Wagga Gas Distribution Network (Australia Gas Networks) | Gas leak: 1800 GAS LEAK Fault: 1800 898 220 |
1300 001 001 |
| ACT | Evoenergy | 131 909 | 132 386 |
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Gas & Electricity Distributors QLD
In Queensland, much of the state is within the Ergon Energy distribution network, the historic electricity provider and distributor.
However, in the deregulated area of South-East Queensland, electricity is distributed through Energex and most of the state has gas distributed through Australian Gas Networks.
Use the table below to see which distributor is in your area and how to contact them if necessary:
| Electricity Distributors | |||
|---|---|---|---|
| Service District | Distributor Name | Emergency Number | General Number |
| Country & regional QLD | Ergon Energy (owned by Energy Queensland Limited) | 132 296 | 131 046 |
| Brisbane, Gold Coast, Sunshine Coast & surrounds | Energex | Faults: 136 262 Emergencies: 131 962 |
131 253 |
| Gas Distributors | |||
| Service District | Distributor Name | Emergency Number | General Number |
| South of the Brisbane River, South Coast, Toowoomba & Oakey | Allgas Energy | 1300 763 106 | 07 3215 6600 |
| Queensland | Australian Gas Networks (QLD) | Gas leak: 1800 GAS LEAK Fault: 1800 898 220 |
1300 001 001 |
Energex Power OutageIf you are experiencing and Energex power outage, contact 136 262 for assistance.
Gas & Electricity Distributors SA
In South Australia, there is only one electricity distributor (SA Power Networks) and one gas distributor (Australian Gas Networks) for the majority of the state.
However, some regional and remote areas might have a different energy distributor, so it’s always a good idea to double-check your energy bill if you need to contact them.
Use the table below to see the contact details for both gas and electricity distributors in South Australia:
| Gas or Electricity | Distributor Name | Emergency Number | General Number |
|---|---|---|---|
| Electricity | SA Power Networks | 131 366 | 131 261 |
| Gas | Australian Gas Networks (SA) |
Gas leak: 1800 GAS LEAK |
1300 001 001 |
Gas & Electricity Distributors VIC
Victoria has multiple gas and electricity distributors within the state.
Essential Energy services a small number of gas customers in the area, and Citipower distributes electricity to most of the urban Melbourne area.
Use the table below to see which distributor is in your area and how to contact them if necessary:
| Electricity Distributors | |||
|---|---|---|---|
| Service District | Distributor Name | Emergency Number | General Number |
| Western suburbs and western Victoria | Powercor Australia | 132 412 | 132 206 |
| Outer northern and eastern suburbs and eastern Victoria | AusNet Services | 131 799 | 1300 360 795 |
| Southern suburbs and Mornington peninsula | United Energy Distribution | 132 099 | 1300 131 689 |
| City and inner suburbs | Citipower | 131 280 | 1300 301 101 |
| Northern and north-western suburbs | Jemena | 131 626 SMS service: 0427 840 744 |
1300 131 871 |
| Gas Distributors | |||
| Service District | Distributor Name | Emergency Number | General Number |
| Melbourne’s inner and outer east, the Yarra Ranges and South Gippsland | Multinet Gas | 132 691 | 1300 887 501 |
| Aberfeldie | Ausnet Services | 136 707 | 1300 360 795 |
| Merrifield, Heathcote/Wandong Junction, Koo Wee Rup, Mildura | Australia Gas Networks | Gas leak: 1800 GAS LEAK Fault: 1800 898 220 |
1300 001 001 |
Jemena Power OutagesIf you are experiencing a Jemena outage, contact 131 626 for assistance.
Citipower OutageIf you are experiencing a Citipower outage, contact 131 289 for assistance.
Gas & Electricity Distributors TAS
Tasmania only has one electricity and one gas distributor for the island.
TasNetworks distributes electricity through the region, while Tas Gas Networks distributes natural gas.
Use the table below to see which distributor is in your area and how to contact them if necessary:
| Gas or Electricity | Distributor Name | Emergency Number | General Number |
|---|---|---|---|
| Electricity | TasNetworks | 132 004 | 1300 137 008 |
| Gas | Tas Gas Networks | 1802 111 | 1800 770 018 |
Contact the OmbudsmanIf you have a conflict with your energy distributor and cannot come to a resolution, you can contact the ombudsman for assistance resolving your complaint.