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Electricity and Gas Distributors in Australia

energy distributor

Your energy distributor is not the same as your energy provider. Your energy distributor is who you should call when you have a power outage or an energy emergency. Read on to learn what an energy distributor is and which one you have.


What Is an Energy Distributor?

You may have thought your energy provider was the one sending energy into your home. However, Energy Distributors, or Distribution network service providers, are the ones who send energy into your home or business from the powerlines.

There are different energy distributor network zones depending on your location in Australia. These zones dictate who your energy distributor is, as well as the price of your energy, and the type of energy available to you.

Energy distributors and your energy provider work together to ensure your electricity and gas supply reaches your home. When you set up an energy service through a provider, they get in touch with the energy distributor to arrange for connections or disconnections.

It's just as important as to know who your energy distributor is as well as your energy provider. If you ever have a complaint against your energy distributor, you can contact the Energy Ombudsman in your state.

Who Do I Call in a Power Outage or an Electrical Emergency?

If you have a power outage or spot an electrical emergency you should contact your Energy Distributor, not your energy provider.

Call your energy distributor if you have any emergency relating to your electricity or gas supply such as:

  • Power outages
  • Fallen power lines
  • Sparking power lines
  • A transformer explodes
  • You spot an electrical fire outside
  • You spot a gas leak or smell of gas

In case of life-threatening emergency or damage to a person or property, dial emergency services at 000.

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Who Is My Energy Distributor?

To find your energy distributor, you can check your last bill statement from your energy provider.

However, Below we have compiled a list of all the energy distributors by state.

Bear in mind that if you generate your own electricity or are part of the Distributed Energy Resources Register, you may still have an energy distributor, especially if you sell energy back to the grid.

LPG gas users may find that their LPG gas provider is also their distributor. For those living in rural areas or areas not covered by your energy provider they may partner with local LPG bottled gas suppliers to fulfill your new replacement orders.

See Energy Distributors by State

Gas & Electricity Distributors NSW & ACT

New South Wales and the ACT have four electricity distributors:

  1. Endeavour Energy
  2. Essential Energy
  3. Ausgrid
  4. Evoenergy

They also have four gas distributors:

  1. Central Ranges Pipeline
  2. Jemena Gas Networks
  3. Wagga Wagga Gas Distribution Network (Australia Gas Networks)
  4. Evoenergy

Your exact location within NSW or the ACT will decide who your distributor is. Most of the population in NSW will have their electricity distributed to them by Endeavour Energy and gas distributed by Jemena Gas Networks (NSW)

Evoenergy distributes electricity and gas to most of the ACT.

Use the table below to see which distributor is in your area and how to contact them if necessary:

Electricity & Gas Distributors in NSW & ACT
Electricity Distributors
Service District Electricity Distributor Name Emergency Number General Number
Southern & western metropolitan Sydney Endeavour Energy 131 003 131 718
Country & regional NSW & some ACT Essential Energy 132 080 132 391
Inner, northern & eastern metropolitan Sydney and surrounds Ausgrid 131 388 131 535
ACT Evoenergy 131 093 132 386
Gas Distributors
Service District Gas Distributor Name Emergency Number General Number
Tamworth Central Ranges Pipeline 1800 676 300
132 771
131 909
(02) 6761 5522
Sydney, Newcastle, Central Coast, Wollongong and parts of country NSW Jemena Gas Networks (NSW) 131 909 1300 137 078
Wagga Wagga Wagga Wagga Gas Distribution Network (Australia Gas Networks) Gas leak: 1800 GAS LEAK
Fault: 1800 898 220
1300 001 001
ACT Evoenergy 131 909 132 386

For complaints regarding your energy distributor you can contact the energy ombudsman:

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Gas & Electricity Distributors QLD

In Queensland, much of the state is within the Ergon Energy distribution network, the historic electricity provider and distributor.

However, in the deregulated area of South-East Queensland, electricity is distributed through Energex and most of the state has gas distributed through Australian Gas Networks.

Use the table below to see which distributor is in your area and how to contact them if necessary:

Electricity & Gas Distributors QLD
Electricity Distributors
Service District Distributor Name Emergency Number General Number
Country & regional QLD Ergon Energy (owned by Energy Queensland Limited) 132 296 131 046
Brisbane, Gold Coast, Sunshine Coast & surrounds Energex Faults: 136 262
Emergencies: 131 962
131 253
Gas Distributors
Service District Distributor Name Emergency Number General Number
South of the Brisbane River, South Coast, Toowoomba & Oakey Allgas Energy 1300 763 106 07 3215 6600
Queensland Australian Gas Networks (QLD) Gas leak:
1800 GAS LEAK
Fault:
1800 898 220
1300 001 001

For complains against your energy distributor you can contact the Queensland Energy Ombudsman.

Energex Power OutageIf you are experiencing and Energex power outage, contact 136 262 for assistance.

Gas & Electricity Distributors SA

In South Australia, there is only one electricity distributor (SA Power Networks) and one gas distributor (Australian Gas Networks) for the majority of the state.

However, some regional and remote areas might have a different energy distributor, so it’s always a good idea to double-check your energy bill if you need to contact them.

Use the table below to see the contact details for both gas and electricity distributors in South Australia:

Energy Distributors SA
Gas or Electricity Distributor Name Emergency Number General Number
Electricity SA Power Networks 131 366 131 261
Gas Australian Gas Networks (SA)

Gas leak: 1800 GAS LEAK
Fault: 1800 898 220

1300 001 001

For complaints against your energy distributor you can contact the South Australian Energy Ombudsman.

Gas & Electricity Distributors VIC

Victoria has multiple gas and electricity distributors within the state.

Essential Energy services a small number of gas customers in the area, and Citipower distributes electricity to most of the urban Melbourne area.

Use the table below to see which distributor is in your area and how to contact them if necessary:

Electricity & Gas Distributors VIC
Electricity Distributors
Service District Distributor Name Emergency Number General Number
Western suburbs and western Victoria Powercor Australia 132 412 132 206
Outer northern and eastern suburbs and eastern Victoria AusNet Services 131 799 1300 360 795
Southern suburbs and Mornington peninsula United Energy Distribution 132 099 1300 131 689
City and inner suburbs Citipower 131 280 1300 301 101
Northern and north-western suburbs Jemena 131 626
SMS service: 0427 840 744
1300 131 871
Gas Distributors
Service District Distributor Name Emergency Number General Number
Melbourne’s inner and outer east, the Yarra Ranges and South Gippsland Multinet Gas 132 691 1300 887 501
Aberfeldie Ausnet Services 136 707 1300 360 795
Merrifield, Heathcote/Wandong Junction, Koo Wee Rup, Mildura Australia Gas Networks Gas leak: 1800 GAS LEAK
Fault: 1800 898 220
1300 001 001

Jemena Power OutagesIf you are experiencing a Jemena outage, contact 131 626 for assistance.

Citipower OutageIf you are experiencing a Citipower outage, contact 131 289 for assistance.

For complains against and energy distributor in Victoria, you can contact the Victorian Energy Ombudsman.

Gas & Electricity Distributors TAS

Tasmania only has one electricity and one gas distributor for the island.

TasNetworks distributes electricity through the region, while Tas Gas Networks distributes natural gas.

Use the table below to see which distributor is in your area and how to contact them if necessary:

Energy Distributors TAS
Gas or Electricity Distributor Name Emergency Number General Number
Electricity TasNetworks 132 004 1300 137 008
Gas Tas Gas Networks 1802 111 1800 770 018

Contact the OmbudsmanIf you have a conflict with your energy distributor and cannot come to a resolution, you can contact the Tasmanian Energy Ombudsman for assistance resolving your complaint.

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