The Best Electricity Providers in Australia – 2022
Everyone always wants the best, and it’s no different when choosing the best electricity provider. But, who is the best electricity provider in Australia? For some, that might be the cheapest electricity plan available, while for others they might think it’s getting the most return on the solar panels, or having great customer service. To help answer this question, we've put together a list of the best energy companies the market has to offer – by category.
Who is The Best Electricity Provider in Australia?
Choosing the best electricity provider in Australia is really a personal choice, and the best electricity provider for your household might not be the same as someone else. Below you will find some rankings for some of the best electricity providers in Australia by looking at different criteria from across the web. It’s important to remember when comparing electricity plans and providers that not every provider is available in every state, and the plans they do have available might differ.
- Here is a summary of the best providers in Australia:
- Greenest: Enova Energy
- Best Customer Service: Diamond Energy
- Top Rated: Enova Energy
- Best Feed-in Tariff: OVO Energy
- Best Dual Fuel Energy Providers - By State
Choose from the drop-down list below to view more about this year's winners!
Greenest Energy Provider 2022: Enova Energy
If you’re looking for the greenest energy provider in Australia, then Enova Energy is an energy provider to consider. As of 2022 Enova energy is Australia’s greenest energy provider, according to GreenPeace’s 2022 Green Electricity Guide, thanks to its focus on community initiatives and contracts with 100% renewable energy retailer Diamond Energy.
- GreenPeace’s Greenest Electricity Provider in 2022
- 100% carbon-neutral
- Contracts solar generated electricity from Diamond Energy
- Sources energy from customers' distributed solar panels
- Strong community involvement
- Not involved in fuel extraction
Best Electricity Company by Customer Service: Diamond Energy
Not only is Diamond Energy the second greenest energy company in Australia, according to the 2022 Green Electricity Guide published by GreenPeace, but they are also consistently ranked as one of the best energy providers for customer service and complaints according to the Australian Energy Regulator annual Retail Markets Report.
According to the AER, Diamond Energy is one of the least-complained about energy providers in Australia, with less than 1% of their 9,478 customers making a complaint about the energy company. In addition, Diamond Energy proves year-after-year to have some of the best customer service in terms of percentage of calls taken in under 30 seconds.
| AER Report Year | Number of Complaints | Complaints as a percentage of customers |
|---|---|---|
| 2016-2017 | 37 | 0.3% |
| 2017-2018 | 34 | 0.3% |
| 2018-2019 | 30 | 0.3% |
| 2019-2020 | 23 | 0.2% |
| 2020-2021 | 22 | 0.2% |
Source: AER Retail Market Reports (202-2021).
| AER Report Year | Percentage of calls taken within 30 seconds | Average wait time of calls |
|---|---|---|
| 2015-2016 | 100% | 0 seconds |
| 2016-2017 | 100% | 0 seconds |
| 2017-2018 | 100% | 0 seconds |
| 2018-2019 | 100% | 0 seconds |
| 2019-2020 | 100% | 0 seconds |
| 202o-2021 | 100% | 0 seconds |
Source: AER Retail Market Reports (2015-2016 to 2019-2020).
Best Rated Electricity Company: Enova Energy
If you have ever looked at customer reviews for energy companies then you probably know that there are very few energy providers that get better customer reviews than Enova Energy.
As Australia’s first community-owned power company, with a focus on residential solar, reviews from across the web show that residential customers have very few bad things to say about Enova.
| Review site | Number of stars |
|---|---|
| Product Review | 5 out of 5 stars |
| Google Review | 4.9 out of 5 stars |
| Facebook Review | 4.7 out of 5 stars |
Valid as of June 2022
Best Solar Feed-in Tariff Rates: Origin Energy
If you’ve recently invested in solar energy, or have had solar panels for a while, you might be curious to find the best solar feed-in tariff in Australia. A solar feed-in tariff is the rate your energy provider pays to you for the unused solar energy you generate and export back to the grid.
When it comes to the highest feed-in tariffs on the market, very few energy providers have a better deal than Origin Energy and their two solar energy plans.
- Solar Boost: If you already have a solar PV system, this will get you a higher than average solar FiT
- Solar Boost Plus: Purchase a new solar PV system through Origin Energy to unlock the highest FiT available
| State | Origin Basic FiT | Solar Boost Plus FiT |
|---|---|---|
| New South Wales | 8c / kWh | 20c / kWh |
| ACT | 7c / kWh | 20c / kWh |
| Victoria | 10c / kWh | 12c / kWh |
| Queensland | 10c / kWh | 20c / kWh |
| South Australia | 10c / kWh | 20c / kWh |
Source: Origin Energy. Valid June 2022
It’s important to remember Origin Energy Solar Boost Plus is only available to customers who purchase their solar PV systems through Origin Energy. If you already have a solar PV system, with no intention of replacing it, you will only be eligible for Origin Energy Solar Boost.
Best Energy Provider in Australia - by State
Given the state of the energy market in Australia, it’s difficult to choose the best provider, as each state is different. You also have to consider electricity suppliers and gas suppliers. Is the best supplier always the cheapest supplier?
In response to these questions, we put together a list of the "best" energy providers in each state based on the cheapest offer out of suppliers offering dual fuel tariffs (both electricity and gas).
Below you will find the cheapest electricity providers in Australia as compared to the reference price for the distribution network in each capital city. Find more information about the reference price here.
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Best Electricity & Gas Providers NSW
Several energy providers in New South Wales now offer both electricity and gas.
Below you will find a selection of energy providers in NSW that offer both electricity and gas services, listed with the cheapest plans available and lowest estimated cost based on the reference price. The actual costs depend on your circumstances and not all plans and providers are available in all locations.
| Provider & plan | Electricity Discount Vs. Reference Price | Estimated Electricity Cost | Estimated Gas Cost |
|---|---|---|---|
| Simply Energy Simply Energy Saver+ |
28% lower | $1,000 / year | $620 / year |
| Globird Energy ComboGlosave |
1% higher | $1,560 / year | $770 / year |
Source: Energy providers basic plan. Electricity rates valid within Ausgrid electricity distribution network on a single-rate tariff. Gas rates valid within Jemena distribution network. Comparison does not include all available offers. Estimated annual cost includes conditional discount and is based on average usage of 3,900kWh/year for electricity and 18,542Mj/year for gas. Discounts and rates vary depending on location. Valid June 2022.
Best Electricity & Gas Providers VIC
Victoria currently has the most options available in terms of providers offering both electricity and gas. Below you will find a selection of energy providers in Vic that offer both electricity and gas services, listed with the cheapest plans available and lowest estimated cost based on the reference price. The actual costs depend on your circumstances and not all plans and providers are available in all locations.
| Provider & plan | Discount off the reference price | Estimated annual electricity cost | Estimated annual gas cost |
|---|---|---|---|
| GloBird Energy |
27% lower |
$960 / year | $1,420 / year |
| Tango Energy |
24% lower |
$990 / year | $1,280 / year |
| Alinta Energy |
23% lower |
$1,010 / year | $1,360 / year |
| Simply Energy |
23% lower |
$1,010 / year | $1,440 / year |
| 1st Energy |
22% lower |
$1,020 / year | $1,610 / year |
| Lumo Energy |
21% lower |
$1,030 / year | $1,510 / year |
| Sumo |
19% lower |
$1,060/ year | $1,440 / year |
| Momentum Energy |
18% lower |
$1,070 / year | $1,400 / year |
| EnergyAustralia |
16% lower |
$1,100 / year | $1,250 / year |
| Origin Energy |
12% lower |
$1,150 / year | $1,360 / year |
| CovaU |
11% lower |
$1,160 / year | $1,420 / year |
| Dodo |
11% lower |
$1,160 / year | $1,610 / year |
Source: Energy providers basic plan. Electricity rates valid within Citipower electricity distribution network on a single-rate tariff. Gas rates valid within AGN distribution network. Comparison does not include all available offers. Estimated annual cost includes conditional discount and is based on average usage of 4,000kWh/year for electricity and 58,035Mj/year for gas. Discounts and rates vary depending on location. Valid June 2022.
Best Electricity & Gas Providers QLD
Only a small number of energy providers in Queensland offer both gas and electricity plans, and only those living in South East Queensland can access them. If you live in regional or rural Queensland, your energy is provided to you by Ergon Energy. Below you will find a selection of energy providers in Qld that offer both electricity and gas services, listed with the cheapest plans available and lowest estimated cost based on the reference price. The actual costs depend on your circumstances and not all plans and providers are available in all locations.
| Provider & plan | Electricity Discount Vs. Reference Price | Estimated electricity cost | Estimated gas cost |
|---|---|---|---|
| GloBird Energy ComboGlosave |
1% higher | $1,630 / year | $630 / year |
Source: Energy providers basic plan. Electricity rates valid within Energex electricity distribution network on a single-rate tariff. Gas rates valid within AGN distribution network. Comparison does not include all available offers. Estimated annual cost includes conditional discounts and is based on average usage of 4,600kWh/year for electricity and 7,154Mj/year for gas. Discounts and rates vary depending on location. Valid June 2022.
Best Electricity & Gas Providers SA
While there isn’t as much choice for dual-fuel electricity and gas providers in South Australia, residents of the state can still find good gas and electric deals from what’s available. Below you will find a selection of energy providers in SA that offer both electricity and gas services, listed with the cheapest plans available and lowest estimated cost based on the reference price. The actual costs depend on your circumstances and not all plans and providers are available in all locations.
| Provider & plan | Electricity Discount Vs. Reference Price | Estimated Electricity Cost | Estimated Gas Cost |
|---|---|---|---|
| Simply Energy Simply Energy Saver+ |
22% lower | $1,330 / year | $640 / year |
| Globird Energy ComboGlosave |
21% lower | $1,350 / year |
$800 / year |
Source: Energy providers basic plan. Electricity rates valid within SA Power Network on a single-rate tariff. Gas rates valid within AGN distribution network. Comparison does not include all available offers. Estimated annual cost includes conditional discount and is based on average usage of 4,000kWh/year for electricity and 10,986Mj/year for gas. Discounts and rates vary depending on location. Valid June 2022.