The Best Electricity Providers in Australia 2021
Everyone always wants the best, and it’s no different when choosing the best electricity provider. But, who is the best electricity provider in Australia? For some, that might be the cheapest electricity plan available, while for others they might think it’s getting the most return on the solar panels, or having great customer service. No matter what you consider most important when judging “the best” electricity provider in Australia, read below to help you compare electricity plans and energy providers and discover the best the Australian Energy Market has to offer.
Who is the best electricity provider in Australia?
Choosing the best electricity provider in Australia is really a personal choice, and the best electricity provider for your household might not be the same as someone else. Below you will find some rankings for some of the best electricity providers in Australia by looking at different criteria from across the web. It’s important to remember when comparing energy plans and providers that not every provider is available in every state, and the plans they do have available might differ.
Greenest energy provider: Powershop
If you’re looking for the greenest energy provider in Australia, then Powershop is an energy provider to consider. As of 2018 Powershop is Australia’s greenest energy provider, according to GreenPeace’s 2018 Green Electricity Guide, thanks to its carbon neutral energy and focus on community initiatives that include Great Barrier Reef restoration, Power It Forward for customers affected by natural disaster, and Free Power Days for when there is excess wind energy being generated.
- GreenPeace’s Greenest Electricity Provider in 2018
- 100% carbon-neutral
- Owned by parent company Meridian Energy, which only operates renewable energy generating assets
- Strong community involvement
- First energy provider to get Carbon Neutral Network accreditation in 2014
- Wind, solar, and hydropower generation
Best electricity company by customer service: Diamond Energy
Not only is Diamond Energy the second greenest energy company in Australia, according to the Green Electricity Guide published by GreenPeace, but they are also consistently ranked as one of the best energy providers for customer service and complaints according to the Australian Energy Regulator annual Retail Markets Report.
According to the AER, Diamond Energy is one of the least-complained about energy providers in Australia, with less than 1% of their reported 13,000 customers making a complaint about the energy company. In addition, Diamond Energy proves year-over-year (according to the AER) to have some of the best customer service in terms of percentage of calls taken in under 30 seconds.
| AER Report Year | Number of complaints | Complaints as percentage of customers |
|---|---|---|
| 2015-2016 | 15 | N / A |
| 2016-2017 | 8 | N / A |
| 2017-2018 | 12 | 0.2% |
| 2018-2019 | 7 | 0.1% |
| 2019-2020 | 23 | 0% |
Source: AER Retail Market Reports (2015-2016 to 2019-2020). 2015-16 and 2016-17. AER Reports do not contain the number of complaints as a percentage of customers.
| AER Report Year | Percentage of calls taken within 30 seconds | Average wait time of calls |
|---|---|---|
| 2015-2016 | 100% | 0 seconds |
| 2016-2017 | 100% | 0 seconds |
| 2017-2018 | 100% | 0 seconds |
| 2018-2019 | 100% | 0 seconds |
| 2019-2020 | 100% | 0 seconds |
Source: AER Retail Market Reports (2015-2016 to 2019-2020).
Best electricity company by customer ratings: Enova Energy
If you’re doing some research across the internet, there are very few energy providers that get as good a customer review as Enova Energy. As Australia’s first community-owned power company, with a focus on residential solar, reviews from across the web show that residential customers have very few bad things to say about Enova.
| Review site | Number of stars |
|---|---|
| Product Review | 4.9 out of 5 stars |
| Google Review | 4.9 out of 5 stars |
| Facebook Review | 4.9 out of 5 stars |
Valid July 2021
Best solar feed-in-tariff rates: Origin Energy
If you’ve recently invested in solar energy, or have had solar panels for a while, you might be curious to find the best solar feed-in tariff in Australia. A solar feed-in tariff is the rate your energy provider pays to you for the unused solar energy you generate and export back to the grid.
When it comes to the highest feed-in tariffs on the market, very few energy providers have a better deal than Origin Energy and their two solar energy plans.
- Solar Boost: If you already have a solar PV system, this will get you a higher than average solar FiT
- Solar Boost Plus: Purchase a new solar PV system through Origin Energy to unlock the highest FiT available
| State | Solar Boost FiT | Solar Boost Plus FiT |
|---|---|---|
| New South Wales | 14c / kWh | 22c / kWh |
| ACT | 11c / kWh | 20c / kWh |
| Victoria | 10c / kWh | 20c / kWh |
| Queensland | 13c / kWh | 18c / kWh |
| South Australia | 13c / kWh | 21c / kWh |
Source: Origin Energy. Valid July 2021
It’s important to remember Origin Energy Solar Boost Plus is only available to customers who purchase their solar PV systems through Origin Energy. If you already have a solar PV system, with no intention of replacing it, you will only be eligible for Origin Energy Solar Boost.
Cheapest energy provider in Australia
Given the state of the energy market in Australia, it’s difficult to choose the cheapest electricity provider as different companies retail energy in different states. The cheapest energy provider in your state might not be the cheapest overall. Below you will find the cheapest electricity providers in Australia, based on the reference price for the distribution network in each capital city. Find more information about the reference price here.
| State | Provider & plan name |
Percentage off the reference price | Estimated annual cost |
|---|---|---|---|
| New South Wales | Mojo Power All Day Breakfast |
31% discount | $967 / year |
| ACT | Elysian Energy Power Maximiser |
N / A | $1,440 / year |
| Victoria | Powerclub Powerbank Home Flat |
21% discount | $1,008 / year |
| Queensland | ReAmped Energy ReAmped Advance |
26% discount | $1,080 / year |
| South Australia | Elysian Energy Power Maximiser |
31% discount | $1,180 / year |
Source: Energy providers’ website. See website for more information. Rates and annual cost based on distribution network and reference price for capital city. Valid July 2021.
Compare best electricity providers NSW
Compare the best electricity providers in New South Wales. Below you will find a list of electricity providers in New South Wales by order of discount off the reference price within the Ausgrid distribution network based on an average annual usage of 3,900kWh/year.
| Energy provider | Plan name | % off the reference price | Estimated annual cost |
|---|---|---|---|
| Mojo Power | All Day Breakfast | 31% discount | $967 / year |
| ReAmped Energy | ReAmped Advance | 29% discount | $994 / year |
| Alinta Energy | Home Deal | 25% discount | $1,044 / year |
| Energy Locals | Online Member | 24% discount | $1,054 / year |
| Kogan Energy | Market Offer | 23% discount | $1,075 / year |
| OVO Energy | The One Plan | 23% discount | $1,079 / year |
| Nectr | Online | 22% discount | $1,081 / year |
| Tango Energy | Home Select | 22% discount | $1,084 / year |
| Elysian Energy | Power Maximiser | 22% discount | $1,089 / year |
| Simply Energy | Simply Blue Perks | 20% discount | $1,114 / year |
| Powerclub | Powerbank Home Flat | 20% discount | $1,115 / year |
| Sumo | Sumo Assure | 18% discount | $1,138 / year |
| Powershop | 100% Carbon Neutral | 18% discount | $1,140 / year |
| AGL | Super Saver | 18% discount | $1,15542 / year |
| Origin Energy | Origin Go | 18% discount | $1,142 / year |
| GloBird Energy | UltraSave | 16% discount + 1% direct debit discount |
$1,162 / year |
| CovaU | Freedom Plus | 6% discount | $1,164 / year |
| EnergyAustralia | Total Plan | 16% discount | $1,170 / year |
| Dodo | Market Offer | 13% discount | $1,206 / year |
| 1st Energy | 1st Saver | 10% pay-on-time discount | $1,224 / year |
| Enova Energy | Community Plus | 11% discount + 3% pay-on-time discount |
$1,237 / year |
| Red Energy | Living Energy Saver | 11% discount | $1,240 / year |
| Momentum Energy | Self Serve | 9% discount | $ 1,267 / year |
| Diamond Energy | Everyday Renewable Saver | 8% above the reference price + 10% pay-on-time discount with direct debit |
$1,355 / year |
| Amber Electric | Amber Plan | Wholesale rates - discounts vary | $1,462 / year |
Source: Energy providers basic plan. Rates valid within Ausgrid Distribution Network on a single-rate tariff. Comparison does not include all available offers. Estimated annual cost includes conditional discount and are based on average usage of 3,900kWh/year. Discounts and rates vary depending on location. Valid July 2021.
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Compare best electricity providers ACT
Compare the best electricity providers in the ACT. Below you will find a list of electricity providers in the ACT within the EvoEnergy distribution network based on an average annual usage of 6,533kWh/year.
| Provider | Energy plan name | Estimated annual cost |
|---|---|---|
| ActewAGL | Simple Saver plan | $1,920 / year |
| Amber Electric | Amber Plan | $2,170 / year |
| Elysian Energy | Power Maximiser | $1,440 / year |
| EnergyAustralia | Total Plan | $1,905 / year |
| Energy Locals | Online Member | $1,685 / year |
| Origin Energy | Origin Go | $1,540 / year |
| Powerclub | Powerbank Home Flat | $1,880 / year |
| Radian Energy | Grid to Go | $1,530 / year |
| ReAmped Energy | ReAmped Advance | 1,480 / year |
| Red Energy | Living Energy Saver | $1,730 / year |
| Social Energy | Basic Plan | $1,670 / year |
Rates valid for postcode 2600 within EvoEnergy distribution network on a single-rate tariff. Comparison does not include all available offers. Estimated annual cost based on average usage of 6,533kWh/year. Actual plans and rates vary depending on location. Valid July 2021.
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Compare best electricity providers VIC
Compare the best electricity providers in Victoria. Below you will find a list of electricity providers in Victoria within the Citipower distribution network based on an average annual usage of 4,000kWh/year.
| Energy provider | Plan name | % off the reference price | Estimated annual cost |
|---|---|---|---|
| Powerclub | Powerbank Home Flat | 21% discount | $1,008 / year |
| OVO Energy | The One Plan | 20% discount | $1,011 / year |
| Alinta Energy | Home Deal | 20% discount | $1,013 / year |
| Elysian Energy | Power Maximiser | 17% discount | $1,059 / year |
| Kogan Energy | Market Offer | 16% discount | $1,069 / year |
| ReAmped Energy | Handshake | 16% discount | $1,071 / year |
| Energy Locals | Online Member | 16% discount | $1,072 / year |
| Momentum Energy | Self Serve - Online only | 14% discount | $1,095 / year |
| Tango Energy | Home Select | 14% discount | $1,089 / year |
| Simply Energy | Simply Blue | 14% discount | $1,092 / year |
| Lumo Energy | Value | 13% discount | $1,094 / year |
| AGL | Super Saver | 13% discount | $1,105 / year |
| EnergyAustralia | Total Plan | 13% discount | $1,105 / year |
| Diamond Energy | Eeryday Renewable Saver | 2% discount + 10% conditional discounts |
$1,117 / year |
| Dodo | Market Offer | 12% discount | $1,117 / year |
| Origin Energy | Origin Go | 12% discount | $1,120 / year |
| 1st Energy | 1st Saver Plus | 6% discount | $1,185 / year |
| Powershop | 100% Carbon Neutral | 8% discount | $1,168 / year |
| Sumo | Sumo Assure | 7% discount | $1,175 / year |
| CovaU | Super Saver Plus | 6% discount | $1,188 / year |
| GloBird Energy | SureSave | 1% direct debit discount | $1,257 / year |
| Red Energy | Living Energy Saver | 1% discount | $1,257 / year |
| Amber Electric | Amber Plan | Wholesale rates - discounts vary | $1,270 / year |
Source: Energy providers basic plan. Rates valid within Citipower distribution network on a single-rate tariff. Comparison does not include all available offers. Estimated annual cost includes conditional discount and are based on average usage of 4,000kWh/year. Discounts and rates vary depending on location. Valid July 2021.
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Compare best electricity providers QLD
Compare the best electricity providers in Queensland. Below you will find a list of electricity providers in Queensland within the Energex distribution network based on an average annual usage of 4,600kWh/year.
| Energy provider | Plan name | % off the reference price | Estimated annual cost |
|---|---|---|---|
| ReAmped Energy | ReAmped Advance | 26% discount | $1,080 / year |
| Mojo Power | All Day Breakfast | 26% discount | $1,083 / year |
| Elysian Energy | Power Maximiser | 18% discount | $1,189 / year |
| AGL | Super Saver | 8% discount | $1,193 / year |
| Nectr | Online | 18% discount | $1,196 / year |
| Dodo | Market Offer | 17% discount | $1,200 / year |
| Sumo | Sumo Assure Advantage | 17% discount | $1,201 / year |
| OVO Energy | The One Plan | 17% discount | $1,205 / year |
| Powerclub | Powerbank Home FlatSimply NRMA | 17% discount | $1,205 / year |
| Simply Energy | Simply Blue Perks | 16% discount | $1,222 / year |
| Enova Energy | The One Plan | 16% discount + 3% pay-on-time discount |
$1,235 / year |
| GloBird Energy | UltraSave | 8% discount + 7% conditional discounts |
$1,239 / year |
| Alinta Energy | HomeDeal Energy | 14% discount | $1,244 / year |
| AGL | Essential | 17% discount | $1,251 / year |
| EnergyAustralia | Total Plan | 14% discount | $1,251 / year |
| Origin Energy | Origin Go | 14% discount | $1,251 / year |
| CovaU | Freedom Plus | 14% discount | $1,252 / year |
| Kogan Energy | Market Offer | 14% discount | $ 1,257 / year |
| Powershop | 100% Carbon Neutral | 12% discount | $1,282 / year |
| Red Energy | Living Energy Saver | 10% discount | $1,302 / year |
| Momentum Energy | Self Serve | 10% discount | $1,309 / year |
| 1st Energy | Living Energy Saver | 7% pay-on-time discount | $1,342 / year |
| Energy Locals | Online Member | 6% discount | $1,361 / year |
| Diamond Energy | Everyday Renewable Saver | 6% above the reference price + 10% conditional discounts |
$1,389 / year |
| Amber Electric | Amber Plan | Wholesale rates - Discounts vary | $1,508 / year |
Source: Energy providers basic plan. Rates valid within Energex distribution network on a single-rate tariff. Comparison does not include all available offers. Estimated annual cost include conditional discount and are based on average usage of 4,600kWh/year. Discounts and rates vary depending on location. Valid July 2021.
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Compare best electricity providers SA
Compare the best electricity providers in South Australia. Below you will find a list of electricity providers in South Australia within the Energex distribution network based on an average annual usage of 4,600kWh/year.
| Energy provider | Plan name | % off the reference price | Estimated annual cost |
|---|---|---|---|
| Elysian Energy | Power Maximiser | 31% discount | $1,180 / year |
| ReAmped Energy | ReAmped Advance | 19% discount | $1,384 / year |
| OVO Energy | The One Plan | 18% discount | $1,409 / year |
| Energy Locals | Online Member | 13% discount | $1,488 / year |
| Powerclub | Powerbank Home Flat | 18% discount | $1,414 / year |
| Kogan Energy | Market Offer | 17% discount | $1,432 / year |
| Powershop | 100% Carbon Neutral | 15% discount | $1,459 / year |
| Alinta Energy | HomeDeal Energy | 14% discount | $1,476 / year |
| Origin Energy | Origin Go | 14% discount | $1,476 / year |
| Nectr | Online | 14% discount | $1,482 / year |
| Simply Energy | Simply RAA Members | 12% discount | $1,510 / year |
| 1st Energy | First Saver | 10% pay-on-time discount | $1,510 / year |
| AGL | Super Saver | 6% discount | $1,610 / year |
| EnergyAustralia | Total Plan | 6% discount | $1,613 / year |
| GloBird Energy | UltraSave | 4% conditional discounts | $1,644 / year |
| Momentum Energy | Self Serve | 3% discount | $1,664 / year |
| Dodo | Market Offer | 3% discount | $1,670 / year |
| Lumo Energy | Lumo Plus | 1% discount | $1,683 / year |
| Red Energy | Living Energy Save | 1% discount | $1,698 / year |
| Diamond Energy | Everyday Renewable Saver | 11% above the reference price + 10% conditional discounts |
$1,698 / year |
| Mojo Power | Standing Offer | Equal to reference price | $1,716 / year |
| Amber Electric | Amber Plan | Wholesale rates - Discounts vary | $1,716 / year |
Source: Energy providers basic plan. Rates valid within SA Power Networks on a single-rate tariff. Comparison does not include all available offers. Estimated annual cost includes conditional discount and are based on average usage of 4,000kWh/year. Discounts and rates vary depending on location. Valid July 2021.
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