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TPG Broadband: NBN and FTTB Plans

TPG is one of the biggest telco providers in Australia, offering not only SIM-only mobile phone plans, but also fixed-line broadband for NBN connections and FTTB connections. If you’re making the switch to the NBN, moving home to a place with FTTB, or just looking to compare internet plans and options, keep reading below to find out more about TPG NBN and broadband.


TPG NBN plans

TPG is one of the biggest fixed-broadband ISPs in Australia, offering flexible NBN services across the country. Choose between one of their unlimited data plans at the NBN speed tier best suited for you, or one of their budget options with capped data at NBN12 speeds.

TPG modem All TPG NBN plans come with an included dual band 802.11ac Wi-Fi modem

With TPG’s flexible NBN plans you can choose either a 6-month contract and avoid a set-up fee, or a flexible, no lock-in contract which comes with an upfront $99.95 cost.

TPG’s popular NBN plans come with unlimited data, all you need to do is choose the NBN speed and contract type that works for you. Choosing a 6-month contract comes with a $0 set up fee, while choosing a flexible, no lock-in contract comes with an additional $99.95 upfront cost. In addition, all TPG NBN plans include pay as you go calling, or you can choose to include a voice add-on for an additional monthly cost.

TPG NBN plans
NBN12 NBN25 NBN50 NBN100
$59.99 / month $64.99 / month $69.99 / month $89.99 / month

Budget TPG NBN plans

If you’re not a big internet user, and don’t want to pay for unlimited data at fast speeds, NBN also has budget NBN plans with smaller data caps at NBN12 speed tier. Like the popular TPG NBN plans, their budget plans also include pay as you go calls and an included modem, and you can choose a 6-month contract with $0 set-up, or a month-to-month contract with an upfront $99.95 set up fee.

Budget TPG NBN plans
NBN12
10GB of data
NBN12
100GB of data
(50GB peak + 50GB off-peak)
$29.99 / month $49.99 / month

TPG NBN voice add-on

All TPG NBN plans come with pay as you go calling, at no additional cost to you. However, you can choose to include a voice add-on for $10 or $20 per month no matter whether you want to make international calls, or local and national calls.

TPG bundles with voice add-on
Pay as You Go
$0 / month
OZ Talk
$10 / month
Big Talk
$10 / month
Extra Talk
$20 / month
Pay as you go rates Unlimited local, standard national, and mobile calls Unlimited local, standard national, and mobile calls
100 international minutes
Unlimited local, standard national, and mobile calls
Unlimited international calls to 15 countries

If you’re not someone who makes a lot of calls from your home phone, you might be best choosing a pay as you go home phone plan. TPG pay-as-you-go call rates include:

  • Local Calls: 25c / call
  • National Calls: 25c / minute + 39c connection
  • Mobile Calls: 39c / minute + 39c connection
  • 13/1300 numbers: 30c / call
  • 18/1800 numbers: Free

International call rates vary by destination, so check TPG to find out the call rates for the specific destination you wish to call.

TPG Fibre to the Building (FTTB) plans

FTTB, or Fibre to the Building, is used to connect apartment buildings, or other multi-home units, to the NBN. TPG offers FTTB plans to Australians living in multi-dwelling buildings, allowing customers there to choose between flexible connection speeds and contract terms.

When signing up to TPG FTTB, you can decide between:

  • Standard connection speeds up to 12Mbps, or Superfast connection with typical evening speeds of 90Mbps
  • 18-month contract with $0 set-up fees, or no lock-in contract with $99.95 upfront set-up fee
  • Pay as you go calls, or unlimited call inclusions

All TPG FTTB plans include a wireless AC dual band modem, with VoIP capability.

TPG Fibre to the Building plans
Standard Speed
$49.99 / month
Superfast
$59.99 / month
Superfast
$69.99 / month
Superfast
$79.99 / month
Pay as you go calls Pay as you go calls Unlimited local, standard national, & mobile calls
100 international minutes
Unlimited local, standard national, & mobile calls
Unlimited international calls to 15 countries

How to move with TPG internet

If you’re already a TPG broadband customer, you can easily set up your move and keep your TPG service. You can submit a TPG moving home request either online or through your TPG My Account, by calling 1300 865 124, or requesting a callback online.

When organizing your move with TPG, it’s important to let them know as quickly as possible with information such as your new address, and the date you wish to start the moving process. During the service relocation, TPG will send you emails and SMS updates on the installation process. During this, you’ll be able to continue to use your current service until your new home is active.

TPG NBN contact

If you’re looking to contact TPG, you can find a phone number for any question or query you might have with their broadband services including sales, tech support, and account help.

TPG NBN contact numbers
TPG broadband department TPG phone number
General 13 14 23
+61 2 9007 3023
NBN Sales
Mon to Fri: 9am - 10pm
Weekends & Public Holidays: 9am - 6pm
1300 720 016
FTTB Sales
Mon to Fri: 9am-10pm
Weekends & Public Holidays: 9am - 6pm
1300 403 211
NBN Tech Support
Mon to Fri: 8am - midnight
Weekends & Public Holidays 9am - 9pm
1300 997 271
FTTB Tech Support
Mon to Fri: 8am - midnight
Weekends & Public Holidays 9am - 9pm
1300 997 274
Accounts & Billing
Mon to Fri: 8am - 9pm
Weekends & Public Holidays 9am - 6pm
1300 993 011
Internet Installation Status
Mon to Fri: 8am - 8pm
Weekends & Public Holidays 9am - 6pm
1300 993 012
Plan Change
Mon to Fri: 8am - 9pm
Weekends & Public Holidays 9am - 6pm
1300 920 158
Moving Home
Mon to Fri: 8am - 9pm
Weekends & Public Holidays 9am - 6pm
1300 865 124

TPG My Account & the TPG mobile app

As a TPG internet customer, you have access to TPG My Account available online or on the app for iOS and Android. With TPG My Account and mobile app you can:

  • Find broadband support: Including running connection tests and lodging a fault with TPG
  • Access accounts and billing: Change your TPG NBN plan, find current and past bills, and update payment details
  • Manage your profile and update your personal details
  • Track your NBN or broadband installation progress
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